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"There was a leak from the shower head, and the room is not soundproofed. " More

By a verified traveller on Tue 12 Mar 2024

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Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room, 1 Double Bed, Connecting Rooms

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Hampton by Hilton London Croydon, you'll be close to Crystal Palace Park. Features include free breakfast and free WiFi in public areas, plus a restaurant.

  • Free on-the-go breakfast served daily
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • 9.9 miles (16 km) from London Eye and 9.9 miles (16 km) from Westminster Abbey

Hampton by Hilton London Croydon ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hampton by Hilton London Croydon

Everyone (14) Couples (2) Family (5)
4 out of 5
There was a leak from the shower head, and the room is not soundproofed.

Posted by , from Oldbury on 12 Mar 2024

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1 out of 5
Nothing, poor service from booking, no contact, then was told i obtained last room. Went to room no aircon. Told me they would reset. But it was obvious it wasnt working, as a fan was in the room & window open. Reception offered mewater or freedrink at 12.30pm when conf call at 1am & meeting at 7am. No refund nothing. Veryvery poot customer service

Posted by on 20 Jul 2022

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Comment from Hotel Management

22 Jul 2022 by Reception.

Dear Daniel, Thank you for sharing your feedback with us. As I understood from you, our hotel experience/ Air-con services was not on par with the level you’ve always been accustomed to. We deeply apologise for that and we are sorry that you were disappointed this time. We have set the standards way too high that even we sometimes fail to meet them.This incident has been duly noted and the necessary precautions have been put in place as preventive measures. We are always keen to act proactively and plan ahead. We will make everything in our power to make sure this won’t happen again.We value your business and wish to retain you as our Guest.

5 out of 5
I love the politeness of the check in staff and a great welcome with a smile what i did not like was there was not even 1 bottle of drinking water in the room

Posted by on 30 Apr 2021

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Comment from Hotel Management

5 May 2021 by Gabriella

Dear Guest, Thank you for taking the time to provide us with your fantastic feedback regarding your recent stay at The Hampton by Hilton, I am extremely pleased to read you had a positive experience throughout. We hope to welcome back to the property in the near future. Kind Regards Gabriella

5 out of 5

Posted by on 3 Feb 2020

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Comment from Hotel Management

16 Feb 2020 by m

Dear Guest, Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future. Kind regards, Ludmila Chihai Assistant front Office Manager

5 out of 5

Posted by on 13 Jan 2020

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Comment from Hotel Management

26 Jan 2020 by m

Dear Guest, Thank you for staying with us at Hampton by Hilton Croydon. We are happy to know you enjoyed your stay with us. We will be happy to serve you again in the future. Kind regards, Ludmila Chihai Assistant Front Office Manager

5 out of 5
Excellent rooms as you might expect from the Hilton

Posted by on 14 Dec 2019

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Comment from Hotel Management

4 Jan 2020 by m

Dear Guest, Thank you for the great review. We will always be happy to welcome you back at the hotel. Kind regards, Ludmila Chihai Rooms Division Manager

5 out of 5

Posted by on 19 Nov 2019

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Comment from Hotel Management

30 Nov 2019 by m

Dear Guest, Thank you for the great review and thatnk you for staying with us. We will always be happy to serve you again in the future. Kind regards, Ludmila Chihai Rooms Division Manager

4 out of 5
got a drink at the bar quite late but was told had to take it to the room??not allowed to sit in the bar

Posted by on 29 Sep 2019

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Comment from Hotel Management

12 Oct 2019 by m

Dear Guest, Thank you for staying with us at Hampton by Hilton Croydon. Your feedback is very important to us as always to try to improve our service. We are very sorry about the inconvenience you have experienced at the bar. We hope you will give us the chance to serve you again in the future. Kind regards, Ludmila Chihai Rooms Division Manager

4 out of 5

Posted by on 25 Aug 2019

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Comment from Hotel Management

27 Aug 2019 by Manager

Dear Guest, Thank you for staying with us at Hampton by Hilton. Your feedback is very important to us, as we always try to improve our service. We are pleased to know you enjoyed to stay with and we will be happy to serve you again in the future. Kind regards, Ludmila Chihai Rooms Division Manager

1 out of 5
I don’t like anything about the place.and I don’t think I will come back again

Posted by on 17 Jun 2019

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Comment from Hotel Management

18 Jun 2019 by Deepak

Dear guest, Thank you for taking the time give us your feedback. I am sorry to read that, you did not enjoy your stay. We look forward to welcoming you back in the near future. Kind regards Deepak Chauhan Front Office Manager

About the Hampton by Hilton London Croydon

Location 29-30 Dingwall Road, Croydon, England CR0 2NB

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. A business centre and meeting rooms are available. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at Hampton by Hilton London Croydon. This 3.5-star Croydon hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 11 levels
  • Conference rooms
  • Built in 2012
  • To-go breakfast (free)
  • Deli
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Offsite parking discounted rates available

Transport

  • Train station: West Croydon Station (1.5 km / 0.9 mi)
  • Metro station: Wellesley Road Tram Station (0.4 km / 0.2 mi)

Room Amenities

Hampton by Hilton London Croydon offers 120 accommodations with laptop-compatible safes and free newspapers. LCD televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. This Croydon hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • LCD television
  • Electric kettle
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

Guests are served a free on-the-go breakfast daily from 7:30 AM to 10:30 AM.

Hampton by Hilton London Croydon has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a security system and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash.

For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 16 per night (1640 ft away)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Service fee: GBP 30 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Croydon Hampton Hilton
  • Hampton Hilton Croydon
  • Hampton Hilton London Croydon Hotel
  • Hampton Hilton London Croydon
  • Hampton Hilton London Hotel Croydon
  • London Croydon
  • Hampton by Hilton London Croydon Hotel
  • Hampton by Hilton London Croydon Croydon
  • Hampton by Hilton London Croydon Hotel Croydon

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.