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4.1 out of 5
Very good!
See all 24 ebookers Reviews

"Only thing I didn’t like was the cost of the room didn’t include breakfast! It’s not a cheap stay .. " More

By a verified traveller on Mon 03 Oct 2022

Points Of Interest

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£193* Per night/room 3 Apr - 4 Apr

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room (Superior)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Room, 1 Double Bed (Rock Royalty)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite Gold (Rock Royalty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hard Rock Hotel London ratings based on 24 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel London

Everyone (12) Couples (3) Family (7)
5 out of 5
Only thing I didn’t like was the cost of the room didn’t include breakfast! It’s not a cheap stay ..

Posted by on 3 Oct 2022

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Comment from Hotel Management

6 Oct 2022 by Meski

Dear Wayne,Thank you for your online feedback. We are delighted you enjoyed your stay overall. You can always add breakfast to your booking upon check in. We hope to see you soon.Kind regards,Guest Services

5 out of 5
Unique experience, lots of memorabilia everywhere so a fascinating place. Room was lovely, comfy bed and quiet. Staff were great, helpful and friendly. Good bar for cocktails, nice breakfast. Couldn't fault this stay at all. Not sure why it's not 5*.

Posted by on 13 Jul 2022

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Comment from Hotel Management

26 Jul 2022 by Meski

Dear Debora, Wow, thank you for your online feedback following your recent stay at Hard Rock Hotel London. The wonderful details and descriptions you provided really show the level of service and accommodations one will receive when staying at the Hard Rock Hotel London. Pair that with our amazing location and fantastic views of our capital. It also makes us proud to learn the team enhanced your stay and left you with an overall great impression of the level of dedicated service we strive to provide to our guests. Thank you for being our guest and we would love to have you back for another stellar stay. We hope that is sooner than later!! Stay safe until we meet again. Guest Services

3 out of 5
Staff not clear on what their policies are, bathroom really small

Posted by on 15 Jul 2021

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Comment from Hotel Management

16 Jul 2021 by Meski

Hello, Thank you for staying with us and taking the time to let us know about your experience. We are so sorry for the lack of knowledge from our team. We are so sorry that you found the bathroom small. Due to the building being a Grade 2 listed building and not a purpose built hotel we have several bedrooms and bathrooms of differing, unique shape and size. We hope you will give us another chance as we would love for you to enjoy the exceptional stay you deserved on this trip. Guest Services

5 out of 5

Posted by on 27 Jun 2021

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Comment from Hotel Management

7 Jul 2021 by Meski

Hi thanks for the top score! We are thrilled to know that you were treated to our rock star treatment and look forward to welcoming you back for another super stay soon! Guest Services

3 out of 5

Posted by on 8 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Meski

Dear Guest, Thank you for taking the time to rate your stay with us. We are truly sorry to know that you didn't have a 5* experience. However, we do hope that you will return to sample our usual superior hospitality. Kind regards, Guest Relations

3 out of 5

Posted by on 8 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Meski

Dear Guest, Thank you for taking the time to rate your stay with us. We are truly sorry to know that you didn't have a 5* experience. However, we do hope that you will return to sample our usual superior hospitality. Kind regards, Guest Relations

5 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by Meski

Hello, It's great to know that we got it right and you had an amazing visit with us. Thanks for the super rating and visit soon for another outstanding stay!

4 out of 5

Posted by on 16 Dec 2019

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Comment from Hotel Management

31 Dec 2019 by Meski

Dear Guest, Thanks for stopping by to rate us. We look forward to serving you again soon. Kind regards, Guest Relations

3 out of 5
I saw the Free Parking on Google website, so I called the Hard rock hotel to ask if it's truth that you have Free Parking? If yes, I will drive a car to park there, the hotel staff told me YES, and told be to park with their co-parking place APCOA where is right behind the hotel. I went there to park 4 hours, when I want to go out, the car park charge me £37.90 and told me it's never a FREE Parking with Hard Rock Hotel. The concierge just told me is discounted not Free. I asked to see manager Simon and he refuse to compensate my loss due to their staff mistake to tole me YES when I ask if it's free parking there. This is a very disappointed experience. Beware to believe what customer told you in the phone. The manager told me they may hear wrong from the phone sometimes, but it's not their fault. It's un acceptable.

Posted by on 12 Dec 2019

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Comment from Hotel Management

13 Dec 2019 by Meski

Dear Guest, Thank you for your online feedback and sorry the charges were not explained to you prior. The car parking is never free we have our nominated car company APCOA where all our guest can park in we then give 17.5% off the charges. The hotel will not be responsible for any charges incurred. If you would like to discuss this further please do not hesitate to contact us directly. Kind regards, Guest Relations

4 out of 5

Posted by on 11 Nov 2019

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Comment from Hotel Management

12 Nov 2019 by Meski

Dear Guest, Thanks for stopping by to rate us. We look forward to serving you again soon. Kind regards, Guest Relations

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.