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"This is a great hotel for the price. They do all the basics efficiently and well. Parking is easy - there is plenty grass verge when they are very bus ... " More

By a verified traveller on Fri 13 Mar 2020

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Hotel Description

Our customers tell us that they enjoy the spacious rooms at Heston Hyde Hotel. During your stay, you'll be close to Twickenham Stadium. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool. Built in 2014, this 4.5-star hotel has 303 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and free toiletries
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Glasshouse Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a fitness centre and a sauna
  • Guests speak favourably about the proximity to the airport and the location
  • 4 mi (6.5 km) from Twickenham Stadium and 10.3 mi (16.6 km) from Royal Albert Hall

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£62* Per night/room 10 Aug - 11 Aug

Classic Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Suite

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Heston Hyde Hotel ratings based on 31 verified reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Heston Hyde Hotel

Everyone (19) Couples (4) Family (2)
1 out of 5
On arriving you’re greeted by a stinking environment

Posted by on 27 Mar 2020

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Comment from Hotel Management

30 Mar 2020 by Meghna

Dear Anonymous. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

1 out of 5
Negative: blood stains on bottom pillow Insects (bugs) on carpet Wash basin not draining

Posted by , from UK on 24 Mar 2020

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Comment from Hotel Management

24 Mar 2020 by Meghna

Dear SB. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

4 out of 5
This is a great hotel for the price. They do all the basics efficiently and well. Parking is easy - there is plenty grass verge when they are very busy. The rooms are large. The staff are helpful and polite. The spa.gym is basic but has everything I need.

Posted by , from Worcester, UK on 13 Mar 2020

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Comment from Hotel Management

16 Mar 2020 by Meghna

Dear Craig, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager

3 out of 5
Hotel is tired, stained walls, shabby decor, generally in need of a refurbishment, although generally clean. Room fairly large, ample parking spaces and reasonably priced. Not in favour of the £50 deposit for any damages, not ever been asked for this before when staying in a hotel! Staff were friendly, didn't eat breakfast so unable to comment there. Overall satisfactory overnight stay.

Posted by on 7 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Meghna

Dear Anonymous. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager

5 out of 5
Very nice place to stay, close to amenities and motorway links

Posted by on 8 Feb 2020

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Comment from Hotel Management

10 Feb 2020 by Meghna

Dear Anonymous, Thank you very much for your very nice review and for staying with us. I hope that we will see you back again very soon. Best regards Meghna Mehta Front Office Manager

2 out of 5
I booked this place yet again due to the location, convenient and the room was really dirty! I just think all they do is wipe it, there was hair in the pillows so nothing was changed, bathroom was just wiped as you could see smears and the sink was blocked. It’s a shame as the hotel location is great, parking is free. Staff was okay. As I was leaving to go out, there was a car with extremely loud music, two young guys? One was jumping/dancing like crazy, you could smell “substances”. Keep it low down!

Posted by on 13 Jan 2020

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Comment from Hotel Management

13 Jan 2020 by Jorgen

Dear Anonymous, Thank you for your review and for staying with us. Unfortunately we are not able to determine which room so we can investigate who cleaned the room. I apologise sincerely for that and I hope this hasn’t deterred you from visiting again. Best regards Jorgen Rasmussen General Manager

4 out of 5

Posted by on 9 Jan 2020

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Comment from Hotel Management

9 Jan 2020 by Jorgen

Dear Anonymous, Thank you for leaving your nice rating and for staying with us. I hope that we will see you back soon. Best regards Jorgen Rasmussen General Manager

2 out of 5
Very simple and poor, no tawels, single beds instead of double. Not happy

Posted by on 19 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Jorgen

Dear Anonymous, Thank you for leaving your review and for staying with us. The beds are zip and link and are attached to each other to make up the double bed. I am sorry that you were not happy but I hope that we will get an opportunity to accommodate you again sometime in the future. Best regards Jorgen Rasmussen General Manager

5 out of 5
Guess some event was happening and the music was too loud in the night, so it was a bit difficult to sleep.

Posted by on 18 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Jorgen

Dear Anonymous, Thank you very much for your very nice rating and for staying with us. I apologise for the music disturbing you. I hope that we will see you back again soon. Best regards Jorgen Rasmussen General Manager

5 out of 5
I loved the size and the layout and i would prefer more variety

Posted by on 11 Jun 2019

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Comment from Hotel Management

11 Jun 2019 by Jorgen

Dear Anonymous, Thank you very much for your very nice review. I hope that we will see you back again soon. Best regards Jorgen Rasmussen General Manager

Renovations + Closures

The following facilities will be closed from 01 July 2020 to 07 July 2021 (dates subject to change):

  • Bar/Lounge

Property Features

Heston Hyde Hotel offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business centre on site. Event space at this hotel measures 10760 square feet (1000 square metres) and includes conference centres. A terrace, multilingual staff, and coffee/tea in common area are also featured at the luxury Heston Hyde Hotel. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Art Deco Hounslow hotel.

  • 1 building
  • 303 guestrooms or units
  • 3 levels
  • 10760 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (9.1 km / 5.7 mi)
  • Train station: Southall Station (2.7 km / 1.7 mi)
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Heston Hyde Hotel offers 303 forms of accommodation with a safe and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Hounslow hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Glasshouse Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas

Contactless check-out is available

Each guestroom is kept vacant for a minimum of 48 hours between bookings

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 48 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10 for adults and GBP 5 for children (approximately)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heston Hotel
  • Heston Hyde
  • Heston Hyde Hotel
  • Heston Hyde Hotel Hounslow
  • Heston Hyde Hounslow
  • Hotel Heston
  • Hotel Heston Hyde
  • Hyde Heston Hotel
  • Hyde Hotel Heston
  • Heston Hyde Hotel Hotel
  • Heston Hyde Hotel Hounslow
  • Heston Hyde Hotel Hotel Hounslow

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.