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"The hotel can't be faulted, very comfortable and I slept really well before my early morning flight. However it's worth noting that this hotel is no ... " More

By a verified traveller on Sun 01 Oct 2017

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Hotel Description

Hilton Garden Inn London Heathrow Airport's good location gets good marks from our customers. During your stay, you'll be close to Twickenham Stadium. Free WiFi in public areas, a restaurant and a 24-hour fitness centre are available. Built in 2014, this 4-star hotel has 364 rooms over 7 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with LCD TVs, fridges and minibars
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front-desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour fitness centre and helicopter/aeroplane tours
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • 5.5 mi (8.8 km) from Twickenham Stadium and 6.3 mi (10.1 km) from Hampton Court Palace

Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 3 Max
£41* Per night/room 28 Feb - 29 Feb

Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hilton Garden Inn London Heathrow Airport ratings based on 25 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn London Heathrow Airport

Everyone (15) Couples (2) Business (1) Family (4) Other (1)
4 out of 5
Only good thing is it’s close to Heathrow airport. The area is a dead end basically

Posted by , from Dublin on 20 Dec 2019

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Comment from Hotel Management

21 Dec 2019 by hgi

Dear Lola, thank you for your feedback on your recent stay. We hope to welcome you back in near future.

5 out of 5
It is very clean and comfortable bed. Location is great, next to the tube station and easy to get to the airport with luggage.

Posted by on 13 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by hgi

Dear guest, thank you for your feedback on your recent Stay. We hope to welcome you back in near future.

4 out of 5
I found the room to bedroom rather cold. Need clear instructions on how to adjust heating.

Posted by on 24 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by hgi

Dear guest, thank you for your feedback on your recent stay. The controls for the room temperature can be controlled by the thermostat in the rooms itself. We hope to welcome you back in near future.

5 out of 5
Excellent Staff & Service Very good Breakfast. Bar and Coffee shop service a bit slow and staff having to cover both, at times.

Posted by on 7 Oct 2019

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Comment from Hotel Management

3 Nov 2019 by hgi

Dear guest, thank you for your feedback on your recent stay. We hope to welcome you back in near future.

1 out of 5
Surly, unhelpful staff - obviously just running through the churn. One member of staff running between the bar and Costa coffee, long wait before anyone appeared. Chose another hotel.

Posted by on 2 Oct 2019

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Comment from Hotel Management

3 Nov 2019 by hgi

Dear guest, thank you for your feedback on your recent stay. Apologies for the shortfall is service received during your stay. We hope to welcome you back in near future.

4 out of 5
This was an ideal hotel for our needs of an overnight stay.

Posted by on 29 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by hgi

Dear guest, many thanks for your valued feedback on your recent stay. we hope to welcome you back in near future.

4 out of 5

Posted by on 27 Jan 2019

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Comment from Hotel Management

27 Jan 2019 by hgi

Dear guest, many thanks for choosing to stay with us. We hope to welcome you back in near future.

2 out of 5
Breakfast is bad. The guy who cooked the omelette has bad attitude. I ordered one without mushroom, but he give me one with mushrooms and refused to do another one. Instead, he gives me the pancake which may order by someone else.

Posted by on 15 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by Arjun Parekh,

Dear Guest, Thank you for taking the time to leave a feedback for your stay. We at Hilton Garden Inn are constantly trying to make things better for our guests and your feedback is very much valued. I will convey you feedback to the F&B Manager to speak to the chef concerned. We hope this does not deter you from booking with us in the future and you would give us a change to make things right for you. look forward to welcoming you again in the future. King Regards, Arjun Parekh Guest Service Manager

3 out of 5

Just average hotel.

Plus: Comfy bed and pillow. No noise from outside. 2 bus stop from T4. Nothing missing (except towels and toiletry) Minus: Small room. Very small bath, not much toiletry stuff and only towels for 1 person! Noisy corridor. Very small TV. Average decoration, clean but cheap & lower class ("ibis type", not what you would expect from the Hilton brand) Tube station next door has NO lift or escalator!

Posted by , from beijing on 16 Oct 2017

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4 out of 5

Great hotel, but not an 'on site airport' hotel

The hotel can't be faulted, very comfortable and I slept really well before my early morning flight. However it's worth noting that this hotel is not an 'on site' airport hotel. You need to get a hotel hoppa bus (£4.50 each way) to get to the hotel/airport. This bus runs every 30 mins/45 mins. Or you can get the tube from Heathrow to Hatton Cross station and walk a short walk to the hotel.

Posted by , from Poole, Uk on 1 Oct 2017

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About the Hilton Garden Inn London Heathrow Airport

Location Eastern Perimeter Rd, Hounslow, England TW6 2SQ

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site. Public spaces have free WiFi and wired Internet. There are 7 meeting rooms available. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the eco-friendly Hilton Garden Inn London Heathrow Airport. For a fee, parking is available. A complete renovation of Hilton Garden Inn London Heathrow Airport was completed in 2014. This 4-star Hounslow hotel is smoke free.

  • 364 guestrooms or units
  • 7 levels
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (5.2 km / 3.2 mi)
  • Train station: Heathrow Terminal 4 Station (2.6 km / 1.6 mi)
  • Metro station: Hatton Cross Underground Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn London Heathrow Airport offers 364 forms of air-conditioned accommodation with minibars and laptop-compatible safes. 43-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Fridge
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.

Pavilion Pantry – On-site café.

The Garden Bar – This bar only serves light fare.

Garden Grille – This restaurant serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Helicopter/aeroplane tours on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4:30 AM

Special check-in instructions:

This property offers airport shuttle service at a surcharge. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 14.95 per person (approximately)
  • Self-parking fee: GBP 12 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Inn
  • Heathrow Inn London
  • Heathrow Jurys Inn
  • Inn Heathrow
  • Jurys Heathrow
  • Jurys Inn Heathrow
  • Jurys Inn Heathrow London
  • Jurys Inn London Heathrow
  • Jurys London Heathrow
  • London Jurys Inn Heathrow
  • Hilton Garden Inn London Heathrow Airport Hotel
  • Hilton Garden Inn London Hotel
  • Hilton Garden Inn London Heathrow Airport
  • Hilton Garden Inn London
  • Hilton London Heathrow Airport
  • Hilton Garden Inn London Heathrow Airport Hotel
  • Hilton Garden Inn London Heathrow Airport Hounslow
  • Hilton Garden Inn London Heathrow Airport Hotel Hounslow

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.