"Best hotel with very friendly staff. Sky 23 was great. " More

By a verified traveller on Sun 26 Aug 2018

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Hotel Description

Our customers tell us that they enjoy the quiet rooms at Hilton London Metropole. During your stay, you'll be within walking distance of Oxford Street. You'll find features such as free WiFi in public areas, plus 4 restaurants and 4 bars. Built in 1973, this 4-star hotel has 1059 rooms over 24 floors. Each room includes amenities such as an LCD TV and a fridge.

  • Air-conditioned rooms with MP3 docking stations, 24-hour room service and LCD TVs
  • Free WiFi in some public areas
  • Enjoy international cuisine at EDG Bar & Lounge, one of the property's 4 restaurants and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the overall comfort and low noise level
  • Within a 15-minute walk of Oxford Street and Park Lane
  • Pets welcome for a fee (restrictions apply)

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£184 per night

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton London Metropole ratings based on 79 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton London Metropole

Everyone (31) Couples (5) Business (1) Family (27) Friends (8)
5 out of 5
The staff were friendly professional and knowledgable. The room was large and mainly comfortable although the bed was very firm to the point of being uncomfortable. Housekeeping could be improved as I had to change my mugs each day I stayed. However, overall, I would stay again for staff, location and price

Posted by on 5 Mar 2019

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5 out of 5
Best hotel with very friendly staff. Sky 23 was great.

Posted by , from london on 26 Aug 2018

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2 out of 5
As a Hilton Honors member I am extremely dissapointed with the level of service I received. I paid for an upgrade and received a room that was full of damp. My Mrs found it difficult to breathe as she had really bad asthma. I find the whole experience unacceptable. When we were offered another room we had to pack our belongings and then make our way all the way back to reception only to que up again in a huge queue.

Posted by on 11 Aug 2018

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4 out of 5

Centrally located

Oxford street within 10 min. walking, underground nearby.

Posted by on 30 Apr 2018

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4 out of 5

Convenient to Paddington station

Only problem was fire alarm at 420am which lasted long enough for you to get up and go to the fire escape then went off.

Posted by , from London on 21 Jan 2018

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3 out of 5

Accessibility

Pros: The staff were helpful
Cons: Accessibility and in house computer service
I stayed at this hotel over new year and booked it through eBookers. I requested an accessible room inc WetRoom as I am wheelchair dependant and wasn't given one on arrival, the staff weren't informed. I then had to switch rooms from a King into a Queen, as there were no accessible rooms available. The Queen room wasn't much more accessible than the King so I still had problems with the toilet and couldn't access the shower. I went to go to the Skybar to have a drink and view London, but the lift was broken so I couldn't. I had planned to go to Winter Wonderland the next day, so needed to print my tickets using the hotels printer and computer, the computer didn't work so I tried again the next morning. This time, the printer didn't work. Overall, I had a poor experience.

Posted by , from Dorset on 10 Jan 2018

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3 out of 5

Good hotel in centre of London.

Pleasant staff and nice hotel. Good buffet breakfast. Happy to see a proper hairdryer in the room!

Posted by , from Ireland on 10 Dec 2017

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4 out of 5

Good Hotel a stones throw from Edgware Underground

Pros: Nice atmosphere, good Breakfast
Cons: Air conditioning in room had poor control
Location: Very near Edgware Rd Station, didn't do anything nearby as went to a show and Museums at other London locations.
Arrived early but as room was ready allowed to check in. Nice public areas and rooms, Breakfast was good but noticed that it was very busy about 30 mins after we had left the dinning room. Our Kids enjoyed a swim in the Hotel Pool.

Posted by , from Portsmouth on 11 May 2017

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5 out of 5

Central Hotel

Great experience stayed in a family suit which was fabulous,comfy and spacious for 5 of us Great facilities

Posted by , from swansea on 15 Apr 2017

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4 out of 5

Easy to get around London from this location.

Pros: Lovely bar and cafe area.
Cons: Keeping the breakfast hot.
Location: Underground just opposite hotel, busses to everywhere, everything in easy reach.
Really friendly staff, comfortable room, lovely service and beautiful decor in the lobby. Unfortunately the breakfast was Luke warm, always difficult I know with the sheer volume of people but, dissapointing none the less..

Posted by , from brighton on 10 Apr 2017

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About the Hilton London Metropole

Location 225 Edgware Road, London, England W2 1JU

Property Features

Hilton London Metropole offers its guests an indoor pool, a health club, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 44116 square feet (4098 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hilton London Metropole. For a fee, parking is available. This 4-star London hotel is smoke free.

  • 1059 guestrooms or units
  • 24 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • 44116 sq ft of conference space
  • 4098 sq. m of conference space
  • Built in 1973
  • Coffee shop
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (26.2 km / 16.3 mi)
  • Train station: London Marylebone Station (0.9 km / 0.5 mi)
  • Metro station: Edgware Road Underground Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton London Metropole offers 1059 forms of air-conditioned accommodation with MP3 docking stations and minibars. 32-inch LCD televisions come with pay-per-view films. Bathrooms include complimentary toiletries and a hairdryer. This London hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, laptop-compatible safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Films for purchase
  • Fridge
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

EDG Bar & Lounge – This cocktail bar specialises in international cuisine.

Whisky Lounge – On-site bar. Open daily.

Sports Bar – On-site sports bar. Open daily.

Fiamma – This restaurant specialises in Mediterranean cuisine.

Herb N' Kitchen – On-site coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35 per day.
  • Free cribs (infant beds)!

Pets

  • Pets: GBP 35 per pet, per night, plus a one-time cleaning fee of GBP 35
  • Weight limit: 75 lb
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 17.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)
  • Self-parking fee: GBP 35 per day
  • Pet fee: GBP 35 per pet, per night plus a one-off GBP 35 cleaning fee
  • Rollaway bed fee: GBP 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton London Metropole Hotel
  • Hilton Metropole Hotel
  • Hilton London Metropole
  • Hilton Metropole
  • Hilton London Metropole England
  • Hilton Metropole London
  • Hilton London Metropole Hotel London
  • London Hilton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).