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Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel

3-star property
1 Silvertown Way, London, England 020 3788 4841
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4.1 out of 5
Very good!
See all 12 ebookers Reviews

"Excellent value for money and great, friendly service " More

By a verified traveller on Mon 13 Dec 2021

Points Of Interest

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£89* Per night/room 6 May - 7 May

Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the free breakfast at Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel. During your stay, you'll be within walking distance of ExCeL Exhibition Centre. You'll find features such as free WiFi in public areas, plus a bar and a business centre.

  • Free full breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests speak favourably about the helpful staff and the overall condition of the property
  • Just a 3-minute drive from ExCeL Exhibition Centre and a few minutes from Thames River

Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel

Everyone (8) Couples (2) Family (1)
5 out of 5
Excellent value for money and great, friendly service

Posted by on 13 Dec 2021

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Comment from Hotel Management

13 Dec 2021 by Tiberiu

Dear Gemma, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKS, LONDON, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I thank you again for your feedback and hope to welcome you again. Kind regards

5 out of 5
The staff were very friendly and welcoming. The room was large and the breakfast was good. Could not have been made more welcome.

Posted by on 15 Aug 2021

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Comment from Hotel Management

15 Aug 2021 by Guest Service Manager

Dear Guest, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKS, LONDONM and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Marion

4 out of 5

Posted by on 4 Mar 2021

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Comment from Hotel Management

14 Mar 2021 by Nida

Dear Guest, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKS, LONDON, and for taking the time to give us your positive feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Nida Guest Service Manager

5 out of 5
Great location for canning Station and great views

Posted by , from Birmingham on 9 Feb 2020

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Comment from Hotel Management

11 Feb 2020 by Guest Service Manager

Dear Gemma, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, LONDON, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again. Kind regards, Marion Bihan-Poudec

4 out of 5
Great location for access to citu and Gteenwich but in need of some refurbishment

Posted by on 19 Sep 2019

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Comment from Hotel Management

26 Oct 2019 by Holiday Inn Express- Royal Docks

Dear Guest, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, LONDON, and for taking the time to provide your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. Our rooms are currently undergoing refurbishment and this will be completed by 2020, so I hope you will choose to stay with us again to let us know what you think! Kind regards, Mahak- Guest Services Assistant

5 out of 5

Posted by on 7 Jun 2019

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Comment from Hotel Management

25 Jul 2019 by Guest Service Assistant

Dear, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, and for taking the time to give us your positive feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again. Kind regards, Marion Bihan-Poudec

3 out of 5

Posted by on 30 May 2019

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Comment from Hotel Management

25 Jul 2019 by Guest Service Assistant

Dear, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again. Kind regards, Marion Bihan- Poudec

4 out of 5
This hotel is in a great location for thre O2 Arena, and is very reasonably priced. The only downside was the room we were given smelled disgusting!!!! We were moved to another room, without question and so overall our experience was very positive. Thank you

Posted by on 21 Feb 2019

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4 out of 5

reasonable place to recover after a gig

Pros: Close to O2 Arena
Location: It is not a place to go for holiday! Awful, industrial zone, lots of building sites around as you can see on the pic.
We spent the night there after a gig in the O2 Arena, as this hotel is just one underground stop from the venue. Our room was clean, and suprisingly quiet - I expected a lot of noise from the busy road outside, but it wasn't too bad. Breakfast wasn't great. Self service buffet, but not much choice, especially for vegetarians.

Posted by , from Somerset on 5 Feb 2017

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4 out of 5

Posted by on 25 Apr 2019

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About the Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel

Location 1 Silvertown Way, London, England E16 1EA

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-certified Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel. Parking is available for a fee. This 3-star London hotel is smoke free.

  • 136 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: London West Ham Station (2.1 km / 1.3 mi)
  • Metro station: Royal Victoria Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel offers 136 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Docks
  • Holiday Inn Express Docks Hotel
  • Holiday Inn Express Docks Hotel London-Royal Docklands
  • Holiday Inn Express London-Royal Docklands
  • Holiday Inn Express London-Royal Docks Docklands
  • Holiday Inn Express London-Royal Docks Docklands Hotel
  • Holiday Inn Express Docks Docklands Hotel
  • Holiday Inn Express Docks Docklands
  • Holiday Inn Express London Royal Docks Docklands
  • Holiday Inn Express London Royal Docks Docklands an IHG Hotel

You should know

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.