Skip to main content
Beginning of main content

"Very good location, reasonably priced and staff were friendly! " More

By a verified traveller on Thu 09 Jan 2020

Enter dates to see availability

Select your room to view prices

Standard Room, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£64* Per night/room 25 Oct - 26 Oct

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Room, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Holiday Inn London - Kensington High St.'s quiet location. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 1960, this 4-star hotel has 706 rooms over 8 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and electric kettles
  • Free WiFi
  • Enjoy international cuisine while dining at Boulevard Restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, hot stone massages or aromatherapy at Imagine
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club and aerobics classes
  • Guests speak favourably about the proximity to public transport and the comfortable guestrooms
  • 6 minutes by car from Kensington Palace and 6 minutes from Olympia Conference and Exhibition Centre

Holiday Inn London - Kensington High St. ratings based on 27 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn London - Kensington High St.

Everyone (19) Couples (3) Family (1)
4 out of 5
Very good location, reasonably priced and staff were friendly!

Posted by on 9 Jan 2020

Was this review helpful to you?
Comment from Hotel Management

9 Jan 2020 by Csaba Sarkadi

Thank you very much for taking your time to review your recent stay with us! We are glad that you had a memorable stay with us for all the right reasons,and we are looking forward to welcome you back in the hopefully not too distant future. Kind Regards,

4 out of 5
The hotel is large and spacious with a nice open lobby area and was well placed being a short walk from Kensington High Street tube station. Our room was fairly small, but as we were only staying one night it wasn't a problem. We checked in after 8pm and decided to have room service, I ordered the nectarine, tomato, basil & mozzarella salad as a starter and then the burger. My partner had and the crumble for dessert. I was a bit disappointed that the nectarine turned out to be one plum and there was no basil in the salad so it was mostly tomato. The burger was OK but the sweet potato fries I went for were a bit overcooked. My partner's main course was fine but the crumble was in a tiny pot with a scoop of ice cream on top which made for fiddly eating. The table in the bedroom was fairly small so it was a bit of a squeeze. The person who delivered our food did comment on it being a lot of food for dinner - which given it was one starter, two main courses and one pudding and two drinks was not particularly excessive. The bathroom was very small - economical. It was fine but the space between the sink and the bath/shower screen was a bit claustrophobic when brushing your teeth! Breakfast was nice - although the fried eggs did have a lot of uncooked white so I had to scoop it off. Otherwise the stay was pleasant enough, the staff were polite and helpful and the room was nice and clean. A painting in a corridor leading to the lifts looks like someone has had their arm severed...

Posted by on 18 Nov 2019

Was this review helpful to you?
Comment from Hotel Management

18 Nov 2019 by Csaba Sarkadi

Thank you for taking your time to leave a such detailed feedback! We are glad that you had an enjoyable stay overall with us and please accept our sincerest apologies for any inconveniences you may have experienced. Please rest assured your feedback is valued and welcomed and has been forwarded to the relevant departments. We are looking forward to welcome you back in the hopefully not too distant future! Kind Regards,

5 out of 5
Excellent staff, nothing too much trouble for them, friendly,professional and polite. Convenient location for tube and buses

Posted by on 17 Nov 2019

Was this review helpful to you?
Comment from Hotel Management

17 Nov 2019 by Demir Obretenov

Thank you for the time you took to leave us this feedback. We are more than happy that you enjoyed your stay with us and we look forward to welcoming you back.

1 out of 5
We paid for a superior double room 6008, CAUTION bathroom DANGEROUS I was amazed of the poor design for Holiday Inn. The main problems: 1) The wash basin very very small, never seen one this small in a hotel ever. It is only about 6 or 8 inches wide and above that is a cabinet with a mirror. After shaving, I had to bend down to the sink to wash off the soap and as went to stand up again hit the top of my head on the edge cabinet that as I have no hair took off a layer of skin. 2). The actual tap sticks out is about 1 inch shorter than the width of the basin. I first turned on the tap on full expecting the water to go into the sink, luck for me I was wearing jeans and not trousers, as the water missed the sink and went down the front of my jeans and onto the floor. 3) The bath has a shower door on the side of the bath, after showering you have to be careful as if you open the glass door to wide it crashes into the sink. if the glass was to break it could cause serious injury to a person. Equally shame on London Borough of Chelsea Planning Department they obviously failed to look at the plans close enough, to see that this part of the bathroom was to small, for health and safety reasons.

Posted by on 7 Sep 2019

Was this review helpful to you?
4 out of 5

Posted by on 20 Mar 2019

Was this review helpful to you?
4 out of 5
Rooms are very, very small, and in-room facilities are relatively limited. Swimming pool use is an additional £5 per day

Posted by on 20 Mar 2019

Was this review helpful to you?
3 out of 5

Posted by on 2 Nov 2018

Was this review helpful to you?
1 out of 5
Room was like a matchbox, smelled of stale smoke and mould. Air-conditioning was so loud it was impossible to sleep. Never coming back.

Posted by , from London on 21 Sep 2018

Was this review helpful to you?
5 out of 5
Hotel was in a quiet location where I wanted to be. My stay was very pleasant. In particular the staff were friendly - from the reception staff to the cleaning staff. I felt welcome.

Posted by , from Cheshire UK on 9 Sep 2018

Was this review helpful to you?
5 out of 5
Nice hotel. Close to everything. Room and bathroom was small but had everything we needed, tg for the A/C. Would definitely stay here again

Posted by on 30 Jul 2018

Was this review helpful to you?

About the Holiday Inn London - Kensington High St.

Location Wrights Lane, London, England W8 5SP

Property Features

Holiday Inn London - Kensington High St. offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. Spa services, tour or ticket assistance, and vending machine are also featured at the business-friendly Holiday Inn London - Kensington High St.. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.

  • 706 guestrooms or units
  • 8 levels
  • Built in 1960
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (22.5 km / 14 mi)
  • Train station: Kensington (Olympia) Station (1.7 km / 1 mi)
  • Metro station: High Street Kensington Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn London - Kensington High St. offers 706 forms of air-conditioned accommodation with a safe and a hairdryer. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Electric kettle
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 10:30 AM.

Boulevard Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Starbucks – This coffee shop only serves light fare. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fitness classes on site

Spa Services

Imagine has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 9:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve rollaway/extra beds

Noise-free guestrooms cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Access to all recreational facilities is subject to a surcharge.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 17.50 per person (approximately)
  • Self-parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Close Hotel
  • Kensington Close
  • Kensington Close Hotel
  • Holiday Inn London Kensington Hotel
  • Holiday Inn London Kensington High St. Hotel
  • Holiday Inn High St. Hotel
  • Holiday Inn London Kensington High St.
  • London Holiday Inn
  • London Kensington High St
  • Holiday Inn London - Kensington High St. Hotel
  • Holiday Inn London - Kensington High St. London
  • Holiday Inn London - Kensington High St. Hotel London

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.ebookers.com/London-Hotels-Holiday-Inn-London---Kensington-High-St..h9789-p2.Hotel-Reviews?rm1=a2&
There was an error importing /London-Hotels-Holiday-Inn-London---Kensington-High-St..h9789-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/London-Hotels-Holiday-Inn-London---Kensington-High-St..h9789-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.