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4.0 out of 5

"room we were sent to was already occupied-computer error-in the event not a major problem but could have been embarrasing " More

By a verified traveller on Mon 01 Jul 2019

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Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
£68* Per night/room 1 Aug - 2 Aug

Suite, 1 Queen Bed, Non Smoking (Feature)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the pool at Holiday Inn London - Sutton. Free WiFi in public areas, a full-service spa and an indoor pool are available. This 4-star hotel has 119 rooms over 5 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and electric kettles
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with body treatments, facials or manicures and pedicures at Spirit Health Club
  • Amenities include free newspapers in reception, a front-desk safe and a business centre
  • On-site recreation includes a 24-hour health club, a steam room and a sauna
  • Guests have great things to say about the pool and the beds
  • 8.2 miles (13.2 km) from Chessington World of Adventures and 8.5 miles (13.7 km) from Clapham Common

Holiday Inn London - Sutton ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn London - Sutton

Everyone (2) Couples (3) Family (4)
4 out of 5
room we were sent to was already occupied-computer error-in the event not a major problem but could have been embarrasing

Posted by on 1 Jul 2019

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Comment from Hotel Management

2 Jul 2019 by Denise, Front Office Manager

Thank you for taking the time to review your stay with us. I apologize for the system failure that could have led to an very embarrasing situation and thank you for your understanding. I hope we will have the opportunity to welcome you back to the hotel again in the future.

3 out of 5
Breakfast was cold, my ribeye steak was tough and chewy

Posted by on 17 Feb 2019

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Comment from Hotel Management

19 Feb 2019 by Denise, Front Office Manager

Thank you for taking the time to review your stay with us. I am so sorry your dining experience did not live us to our usual high standards. I have passed on you comments to the Head Chef to investigate.

5 out of 5
One of the best hotels i have stayed in Spa restaurant and the friendly staff all added to a good trip

Posted by on 3 Feb 2019

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Comment from Hotel Management

5 Feb 2019 by Denise, Front Office Manager

Thank you for taking the time to review your stay with us. We are so glad you enjoyed your trip. We hope to have the opportunity to welcome you back to the hotel next time you visit the area.

4 out of 5

Posted by on 3 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by Denise, Front Office Manager

Thank you for taking the time to rate your stay with us.

4 out of 5
Waren sehr zufrieden mit der Unterkunft. Sauber, gut ausgerüstete Zimmer und ein prima Frühstücks-Buffet. Die Lüftung ausserhalb war leider zu hören. Sehr freundliches und überaus hilfsbereites Personal.

Posted by on 24 Jul 2019

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Comment from Hotel Management

24 Jul 2019 by Denise, Front Office Manager

Thank you for taking the time to review your stay with us. I hope we have the opportunity to welcome you back to the hotel next time you visit the UK.

4 out of 5

Holiday Inn Sutton vastasi hyvin odotuksia

Hotellin sijainti on hyvä lähellä Suttonin palveluja ja rautatieasemaa. Henkilökunta oli erittäin ystävällistä ja palveluhalukasta. Aamiainen oli hyvä. Huoneen siisteydessä oli pientä toivomisen varaa. Puutteena safety boxin puuttuminen huoneesta, samoin jääkaappi puuttuu.

Posted by on 29 Dec 2012

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4 out of 5

Food & wifi

Thought we could have continental breakfast as advertised but only got Full english breakfast against extra. This at least allowed us to skip lunches whilst in London. Wifi access via Skype out priced, such an establishment should be able to offer wifi access free of charge

Posted by on 22 Nov 2011

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About the Holiday Inn London - Sutton

Location Gibson Road, Sutton, England SM1 2RF

Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to December 31 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool

Property Features

Holiday Inn London - Sutton offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 480 square feet (45 square metres) and includes conference rooms. A kids' pool, a hot tub, and a sauna are also featured at the family-friendly Holiday Inn London - Sutton. For a fee, parking is available. This 4-star Sutton hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 5 levels
  • 480 sq ft of conference space
  • 45 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Gatwick Airport (LGW) (37.3 km / 23.2 mi)
  • Train station: Sutton Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn London - Sutton offers 119 forms of air-conditioned accommodation with a safe and a hairdryer. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Fridge available
  • Electric kettle
  • Hypo-allergenic bedding
  • Pillow options
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7:30 AM to 11 AM.

The Junction Restaurant – This restaurant serves breakfast and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Spa Services

Spirit Health Club has 2 treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Sauna in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 8 per person (approximately)
  • Self-parking fee: GBP 8 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel London Sutton
  • Holiday Inn London Sutton
  • London Sutton Holiday Inn
  • Holiday Inn London Sutton Hotel
  • Holiday Inn London Sutton
  • Hotel Holiday Inn London - Sutton Sutton
  • Sutton Holiday Inn London - Sutton Hotel
  • Hotel Holiday Inn London - Sutton
  • Holiday Inn London - Sutton Sutton
  • Holiday Inn London Hotel
  • Holiday Inn London
  • Holiday Inn London Sutton
  • Holiday Inn London Sutton
  • Holiday London Sutton Sutton
  • Holiday Inn London - Sutton Hotel
  • Holiday Inn London - Sutton Sutton
  • Holiday Inn London Sutton an IHG Hotel
  • Holiday Inn London - Sutton Hotel Sutton

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.