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4.8 out of 5

"Great location for shopping and the theaters. Close to Piccadilly circus underground station. Large rooms with a nice showers a bathtub. The rooms are ... " More

By a verified traveller on Sun 27 Sep 2020

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Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£358* Per night/room 4 Nov - 5 Nov

Grand Regent suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Westminster Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Superior room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Regent Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they can't get enough of Hotel Café Royal - The Leading Hotels of the World's great location. During your stay, you're just a quick walk from Piccadilly. Features include free WiFi in public areas, plus 2 restaurants and a full-service spa. Built in 2012, this 5-star hotel has 159 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and fridges
  • Free WiFi
  • Enjoy a meal at the fine-dining restaurant or drinks at the cocktail bar
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with manicures and pedicures, Swedish massages or body scrubs at Akasha Holistic Wellbeing
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Piccadilly Circus and 9 minutes on foot from Trafalgar Square
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls

Hotel Café Royal - The Leading Hotels of the World ratings based on 21 verified reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Café Royal - The Leading Hotels of the World

Everyone (6) Couples (6) Business (1) Family (5) Friends (3)
4 out of 5
Great location for shopping and the theaters. Close to Piccadilly circus underground station. Large rooms with a nice showers a bathtub. The rooms are quite dull and bland though in terms of design anc quite dark. The bed was large and comfortable. Breakfast was served at cakes and bubbles and the eggs royale was splendid. A big thank you to Omar who was very attentive and made sure I had a comfortable stay. My only issue was with the poor service received at breakfast - I was seated then told I had to move as my table was reserved. I waited a long time in the lobby and eventually after Omar stepped in I was seated for breakfast. I was however ignored by several staff members and was waiting a long time for any service all the while customers around me were receiving plenty of attention. Again Omar had to say something to the waitress who finally came over to serve me.

Posted by , from Manchester on 27 Sep 2020

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Comment from Hotel Management

28 Sep 2020 by Guillaume Marly

Dear SJA Thank you very much for sharing your review of Hotel Café Royal. it's disappointing to learn that we have not met all your expectations. In order for me to investigate further your experience I would really appreciate if I could share my email address, so that I can personally investigate in more details your experience. Please kindly email me on Guillaume.Marly@hotelcaferoyal.com I look forward to hearing from you soon.

5 out of 5

New luxury in a very central location

Terrific staff service and special F&B. The rooms are amazing

Posted by , from Portugal on 29 Aug 2016

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4 out of 5

GREAT LOCATION

Staff Very helpful and friendly. Valet parking available. Bang & Olufson tv and also small screen in Mirror in Bathroom !!! also WIFI . The Evening meal was a Big Let Down!!! Location was Excellent for so many attractions, Buses and Taxis outside very handy. the old Cafe Royal Champagne Room is Original part of building its very beautiful .

Posted by on 16 Nov 2013

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5 out of 5
Es gib nichts beanstanden; freundlich und sehr engagiert professioneller Service; Essen höchste Qualität

Posted by on 29 Apr 2019

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Comment from Hotel Management

20 May 2019 by Guillaume Marly

Thank you for your lovely review of your visit at Hotel Café Royal. I look forward to welcoming you back very soon Kind Regards

5 out of 5
Personnel à l’écoute, prévenant et très professionnel

Posted by on 22 Feb 2019

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Comment from Hotel Management

25 Feb 2019 by Guillaume Marly

Thank you for staying with us and for praising our staff so highly. We very much hope to welcome you back in the future Kind regards Guillaume Marly Managing Director

4 out of 5

Posted by on 5 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by Guillaume Marly

Thank you for taking the time to leave us a review. We hope to welcome you back to Hotel Café Royal very soon. Kind regards, Guillaume Marly Managing Director

4 out of 5
Le personnel très à l'écoute du client d'une gentillesse extraordinaire

Posted by on 24 Jan 2017

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5 out of 5

Absolut traumhaft! Bestes Hotel!

Traumhafter Aufenthalt gewesen! Top Service, sauber, alle sehr freundlich. Beste Lage!

Posted by on 17 Nov 2016

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5 out of 5

Personnel très gentil, serviable

nous sommes allées à Londres essentiellement pour faire du shopping c'est pourquoi nous avons choisi le Cafe Royal qui se trouve sur régent street

Posted by on 2 Apr 2016

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5 out of 5

Kurzurlaub im London

Wir verbrachten 4 Nächte in dem Hotel. Das Hotel ist sehr gut und zentral gelegen. Schickes Hotel, modern und frisch renovierte Zimmer. Wir haben Mitte der Stadt sehr ruhig und gut geschlafen. Das beste an dem Hotel ist jedoch das Personal. Sehr höfflich, freundlich und Hilfsbereit. Wir sind mit unser Wahl sehr zufrieden.

Posted by on 10 Mar 2016

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About the Hotel Café Royal - The Leading Hotels of the World

Location 68 Regent Street, London, England W1B 4DY

Property Features

Hotel Café Royal - The Leading Hotels of the World offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 8640 square feet (803 square metres) and includes conference centres. A sauna, tour or ticket assistance, and multilingual staff are also featured at the luxury Hotel Café Royal - The Leading Hotels of the World. Parking is available for a fee. This 5-star London hotel is smoke free.

  • 1 building
  • 159 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 8640 sq ft of conference space
  • 803 sq. m of conference space
  • Built in 2012
  • Bar or lounge
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (27.2 km / 16.9 mi)
  • Train station: London Charing Cross Station (1.4 km / 0.9 mi)
  • Metro station: Piccadilly Circus Underground Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Café Royal - The Leading Hotels of the World offers 159 forms of accommodation which are accessible via exterior corridors and feature minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Laurent at Cafe Royal – On-site restaurant.

Afternoon Tea – This fine-dining restaurant specialises in British cuisine. Open daily.

Cakes and Bubbles – On-site restaurant. Open daily.

Green Bar – On-site cocktail bar. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Akasha Holistic Wellbeing has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 5
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 26 lbs
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children 5-16 years old are allowed in the pool from 10 AM to 11:30 AM and from 2 PM to 3:30 PM and must be accompanied by an adult.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 15 and GBP 36 per person (approximately)
  • Valet parking fee: GBP 65 per night
  • Rollaway bed fee: GBP 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cafe Hotel
  • Cafe Hotel Royal
  • Cafe Royal
  • Cafe Royal Hotel
  • Cafe Royal Hotel London
  • Cafe Royal London
  • Hotel Cafe Royal
  • Hotel Royal Cafe
  • Royal Cafe Hotel
  • Royal Hotel Cafe
  • Hotel Cafe Royal London, England
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  • Café Royal London
  • Hotel Café Royal Leading Hotels World
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  • Hotel Café Royal - The Leading Hotels of the World Hotel London

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Hotel Café Royal - The Leading Hotels of the World is listed in the 2020 Travel + Leisure 500.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.