2 Sep 2020 by NParts
Dear Guest Thank you taking time for completing the survey and scoring us high Please accept our apologies for inconvenience caused with regards to tea/coffee making facilities We look forward to welcoming you soon in the near future Kind Regards Nitin P
6 Dec 2019 by Georges Moura - General Manager
Dear Guest, Thank you very much for the very nice grades granted to the Hyatt Place West London / Hayes ! We are honored and encouraged by the maximum scores to see you enjoyed your stay. We are looking forward to welcoming you back in the near future to enjoy others relaxing moments. Thank you Warm Regards
21 Oct 2019 by Georges Moura - General Manager
Dear Mr RMaivia, Thank you for taking the time to share your experience. It was to my regret yo read your comment and i am very sorry you didn t escaladate your experience to a manager during your last visit. Let me underline that the experience you have experienced is by no means representative of the service we customarily offer our clients and I beg you to accept our sincere apologies for failing to meet your expectations. We regret that your experience in our property has not been perfect and we look forward to welcoming you back to the Hyatt Place West London where we will strive to provide you with the service you expect and deserve. Thank you Kind regards,
28 Aug 2019 by Teodor
Dear guest, Thank you for taking the time to provide your feedback. We are sorry to see that we have scored below average on this occasion. If there is anything you want to discuss with us in regards to your stay, we would be more than happy to assist you with any questions and queries. Kind regards, Teodor Ganea
3 Apr 2019 by Teodor
Dear guest, Thank you for rating us. We are hoping to see you soon. Kind regards,
30 Jan 2019 by Teodor
Dear Stephanie, Thank you so much for sharing your feedback on your recent stay with us. Please allow me to apologize for the heating inconveniences and for the fact that unfortunately you had to move rooms at a late hour in the evening. This is certainly not what we expect our guests to experience when visiting us. Further I have also had a conversation with the night team and I can assure you that your feedback has not fallen on deaf ears. It is clear that these issues occurred due to the miscommunication in our departments. Once again I apologize for the inconvenience and I hope you will consider this as an isolated experience that will not deter you from staying with us in the future. Furthermore, I really hope that you will allow us to make it up to you and welcome you on your next visit to provide you with authentic Hyatt hospitality. Should you wish to discuss this matter further please do not hesitate in contacting me at any time. Sincerely, Teodor Ganea
30 Aug 2018 by Rahul Mahajan
Thanks for staying with us.
25 Apr 2018 by Rahul Mahajan
Dear Guest Thank you for staying with us. We appreciate your feedback! I have discussed your issue with our team to ensure it can be avoided. I hope to see you in near future to showcase authentic Hyatt hospitality.
5 Nov 2017 by Anto
Dear Guest, Thank you for your review of Hyatt Place Heathrow Hayes and we sorry for the inconvenience caused! . I have shared your comments with the team to ensure we continually evaluate and improve the service we provide to our guests. Best regards
28 Sep 2017 by Antonello
Thanks for staying with us. We appreciate your feedback Mr. Rick Kind regards Antonello
Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 2067 square feet (192 square metres) and includes conference centres. A 24-hour fitness centre, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Hyatt Place West London Hayes. Parking is available for a fee. This 4-star Hayes hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Self parking (surcharge)
Hyatt Place West London Hayes offers 170 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch Flat-screen televisions come with digital channels. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. This Hayes hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.
The hotel hosts a free manager's reception daily.
Gallery Cafe – This restaurant specialises in international cuisine and serves breakfast, dinner and light fare. A children's menu is available.
Coffee to Cocktails Bar – On-site lobby lounge. Open daily.
24/7 Gallery Market – This bar specialises in Modern European cuisine and only serves light fare. Open 24 hours. Open daily.
Recreational amenities at the hotel include a 24-hour fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of GBAC STAR (Hyatt) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.