"Surprisingly large hotel running pretty well with minimal staff. Reception can be a bit slow during the rush hour but then she was single handed. Staf ... " More
7 Sep 2023 by General Manager
Dear Trevor,Thank you for taking the time to provide your feedback following your recent stay at our hotel. We appreciate your review and are delighted to hear that you had an overall positive experience with us.We're pleased to hear that you found our accommodation very good and that your sleep quality was satisfactory. We apologize for the inconvenience you experienced with the bathroom issue just before checkout. Rest assured, we will investigate the matter to ensure it does not recur.Regarding the reception during peak times, we appreciate your understanding of the challenges faced by our staff during rush hours. We continuously strive to improve our service, and your feedback is essential in this regard.We are grateful for your recommendation to potential future guests, and we understand that the town may not be everyone's preference. Nonetheless, we are pleased to have had the opportunity to host you, and we hope that if your travels ever bring you back to the area, you might consider staying with us again.Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.Best regards,Saira CIELOSZYK
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Ibis London Sutton Point also features concierge services, a front desk safe, and a television in common area. This 3.5-star Sutton hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Ibis London Sutton Point offers 99 air-conditioned accommodations, with free toiletries. 43-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead. This Sutton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.
For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Charlies Corner – This bistro serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.