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"This hotel is very nicely situated for museums, tube station and all central London access. The room was clean. We had a room upgrade which we paid ex ... " More

By a verified traveller on Tue 18 Apr 2017

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Hotel Description

Ibis Styles London Gloucester Road's great location gets high marks from our customers. During your stay, you're just a quick walk from Natural History Museum. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge). This 3-star guesthouse has 85 rooms over 5 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with flat-screen TVs, coffee/tea makers and free toiletries
  • Free WiFi and wired Internet
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry and luggage storage
  • Guests speak favourably about the helpful staff and the proximity to public transport
  • Within a 15-minute walk of Natural History Museum and Victoria and Albert Museum

Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£91* Per night/room 3 Aug - 4 Aug

Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Double Room, 1 Double Bed, View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

ibis Styles London Gloucester Road ratings based on 36 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for ibis Styles London Gloucester Road

Everyone (7) Couples (18) Business (1) Family (3) Friends (5) Other (1)
3 out of 5

Very nicely situated

Pros: Situation
Cons: Customers safety in the bathroom.
Location: Close to museums, and tube station
This hotel is very nicely situated for museums, tube station and all central London access. The room was clean. We had a room upgrade which we paid extra for. The bed was good, the decoration very dreary and the bathroom was extremely disappointing. The bath was tiny and the toilet was behind a radiator which was boiling hot and you had to squeeze behind it sideways on, to sit on the loo. My partner despite being careful burnt his leg 3 times and I managed to do it once quite badly. He was 6'4 and so I thought it, not very thoughtful to put him in that room that really was for mini people. Their was not much drawer space and the wardrobe was only for shirts. We were in the under ground floor which was very noisy at night when people were checking out at 3am above us. The tea and coffee making facilities only supplied 2 teabags per day unless you went upstairs to ask for more. I would say do not bother paying for a room upgrade as you only get bathrobes which we didn't use.

Posted by , from West Sussex on 18 Apr 2017

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Comment from Hotel Management

25 Apr 2017 by Hotel Manager

Dear Teresa, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to my attention and I hope that we will have an opportunity to show you our true service standards. Hotel Manager.

4 out of 5

Lovely stay

Lovely hotel. Our room was large with a great bathroom. Unfortunately is was quite dark as it was on the ground floor on the street, so there were heavy curtains for privacy. The bed was too small for full comfort and really needs to be 5 feet in width. We didn't have breakfast, so we cannot comment on the food. The location was terrific. We were very close to a tube station, and surrounded by lovely restaurants.

Posted by on 16 Sep 2015

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3 out of 5

Very Small rooms

I had booked a room with terrace at this hotel. On arrival we where served quickly but the room we were allocated was tiny and dark you could not easily manoeuvre around the bed, and while the hotel offered free wifi we could not connect to it in the room. I spoke to reception who were very helpful and changed our room. The next room was much lighter, still quite small but a better design and had a nice terrace, and a slightly bigger bathroom and I could connect to wifi. The hotel was convenient to the tube. I would not stay here again because of the room size.

Posted by on 13 Jun 2015

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4 out of 5
- Das Hotel ist sehr zentral gelegen, praktisch gegenüber der Underground Station "Gloucester Road" - "USB-Steckdosen" bei den Nachttischen - Doppelzimmer sehr klein, hatte keinen Kleiderschrank

Posted by on 14 Oct 2019

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4 out of 5
Sehr gute Anbindung. Busstation direkt vor der Tür. Tube Station Gloucester Road 80 m entfernt. Linien: District/Circle und Piccadilly Line. Restaurants und Einkaufsmöglichkeiten direkt am Hotel. Royal Albert Hall fußläufig - 12 Min. entfernt. Während meines Aufenthaltes war ein Lift defekt und die Wassertemperatur war nicht optimal. Staff sehr hilfsbereit. Frühstücksbuffet ausreichend bis gut. Brot/Brötchenauswahl, Obst, Ei, Aufschnitt, Marmelade, Tee, Kaffeesortiment über. Maschine. Hotel erfüllt locker 3 Sterne Standard.

Posted by on 1 Sep 2019

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4 out of 5

Posted by on 2 Nov 2018

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3 out of 5
Dans l’ensemble correct sans plus. Bien pour 2 voir 3 jours . Chambres petites et pas très bien nettoyé à la va vite

Posted by , from paris on 2 Jan 2018

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4 out of 5
Viihtyisaa ystavallista ok kuntosali yhteistilat kaikki toimi aina voi menna uudelleen

Posted by on 16 Dec 2017

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Comment from Hotel Management

19 Dec 2017 by Kamran Riaz

Arvoisa vieras, Kiitos, että tutustut Best Western the Cromwell -hotelliin. Olen iloinen voidessani lukea, että olit tyytyväinen oleskeluun. Kiitos, että pysytte meidän kanssamme ja odotamme innolla sinua takaisin nautinnollisempaan oleskeluun. Ystävällisin terveisin, Kamran Riaz Duty Manager

2 out of 5

Zimmer war im Kellergeschoss und viel zu klein.

Zum Glück kurz. Zum Glück kurz. Zum Glück kurz. Zum Glück kurz.

Posted by on 13 Jul 2017

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Comment from Hotel Management

19 Jul 2017 by Hotel Manager

Dear Anonymous, Vielen Dank für Ihr Feedback, das uns sicher hilft, unsere Dienstleistungen zu überwachen und zu verbessern. Ich entschuldige mich für den Fehlbetrag bei Service-Problemen, die Sie während Ihres Besuchs erlebt haben. Ich habe heute Ihr Feedback mit dem Team geteilt und sie kommen auch in die Entschuldigung für die Service-Probleme, die Sie erlebt haben. Vielen Dank noch einmal, um dies zu meiner Aufmerksamkeit zu bringen und ich hoffe, dass wir eine Gelegenheit haben werden, Ihnen unsere wahren Service-Standards zu zeigen. Hotelmanager.

2 out of 5

Mehr Schein als Sein

Pros: Die Lage
Cons: Preis/Leistung stimmt überhaupt nicht (siehe Bewertung)
Location: 3 Minuten zur Tupe Station Gloucester Road. Viele Verpflegungsmöglichkeiten im Quartier. V+A-, Science- und Natural History Museum in Gehdistanz.
Ausser der wirklich tollen Lage ( 3 Min bis zur Tupe, Bus direkt vor der Tür) gibt es leider nicht viel Positives. Lage des Zimmers zum Garten mit Balkon war ok, leider lies sich das Fenster nur mit einem improvisierten Riegel schliessen, war undicht und der Holzrahmen ziemlich vermodert. Die Klimaanlage war sehr laut und konnte in der Nacht nicht benutzt werden. Entsprechend war die Temperatur im Raum am Morgen sehr kalt ( wir waren im November da) Aufwärmen unter der warmen Dusche war leider nicht möglich, mehrheitlich kein warmes Wasser (weder am Abend noch am Morgen). Handtuchheizung funktionierte auch nicht. Unser Hinweis dazu beim Personal wurde mit dem Spruch "wir werden uns darum kümmern, aber das ist im ganzen Haus so" abgetan. Geändert hat sich nichts. Das Frühstück war einigermassen ok, aber die Auswahl sehr dürftig. Insgesamt für ein 4 Sterne Haus und zu diesen Preisen ungenügend. Wir können diese Hotel nicht weiterempfehlen und werden bei unserem nächsten Besuch in London sicher nicht mehr dort übernachten.

Posted by on 12 Nov 2016

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Comment from Hotel Management

22 Jan 2017 by Hotel Manager

Dear Anonymous, Vielen Dank für Ihr Feedback, das uns hilft, unsere Dienstleistungen zu überwachen und zu verbessern. Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Ich habe heute Ihr Feedback mit dem Team geteilt und sie auch mich bei der Entschuldigung für die Service-Probleme, die Sie erlebt. Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Original auf Englisch Language Weaver Bewerten Sie diese Übersetzung: Vielen Dank für Ihre Bewertung Mangelhaft Gut Hotelmanager.

About the ibis Styles London Gloucester Road

Location 110 Cromwell Rd, London, England SW7 4ES

Property Features

Ibis Styles London Gloucester Road offers its guests dry cleaning/laundry services, express check-in, and a television in common area. WiFi and wired Internet are free in public spaces. You can enjoy a drink at the bar/lounge. You'll have access to the indoor pool at a partner property. This 3-star London guesthouse is smoke free.

  • 85 guestrooms or units
  • 5 levels
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: London (LHR-Heathrow) (23.6 km / 14.7 mi)
  • Train station: Kensington (Olympia) Station (2.4 km / 1.5 mi)
  • Metro station: Gloucester Road Underground Station (0.1 km / 0.1 mi)

Room Amenities

Ibis Styles London Gloucester Road offers 85 forms of air-conditioned accommodation with a safe and coffee/tea makers. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 9 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Styles London Gloucester Road Guesthouse
  • Best Western Cromwell House
  • Best Western Cromwell House London
  • ibis Styles Gloucester Road Guesthouse
  • ibis Styles Gloucester Road
  • Best Western The Cromwell Hotel London
  • Ibis Styles London Gloucester Road England
  • ibis Styles Gloucester Road Opening January 2018
  • ibis Styles London Gloucester Road (Opening January 2018)
  • Best Western The Cromwell
  • ibis Styles London Gloucester Road London
  • ibis Styles London Gloucester Road Guesthouse
  • ibis Styles London Gloucester Road Guesthouse London

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.