12 Nov 2019 by Quality Manager
Dear Guest, Thank you for taking the time to write us a feedback on your recent visit at Intercontinental London Park Lane. Our location is indeed ideal for any ventures, being surrounded by elegant shops and restaurants of Mayfair and Knightsbridge and located opposite Hyde Park. All the facilities and services we provide have been carefully thought with our guests in mind. We are delighted to see the staff attentiveness together with the room features were to your liking and we hope to have the opportunity of welcoming you back to the hotel in the not too distant future. Kind regards, Anda Caraiman Quality Manager
16 Apr 2018 by Cariad Kenan
Dear Guest, Thank you for sharing your feedback with u. I am delighted to see that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards, Cariad Kenan Quality Manager
14 Jan 2020 by Quality Manager
Dear Angelique, Thank you for choosing to stay with us at InterContinental London Park Lane and for sharing your experience. We are delighted to note you had such a great time and that the team's friendliness and the breakfast buffet significantly contributed towards your overall satisfaction. Our breakfast in our Theo Randall is truly delicious and it is good to see that you thoroughly enjoyed it. The selection is vast and the food is freshly delivered each day for our guests to enjoy to the fullest. Our staff is genuinely passionate about looking after our guests and ensure they experience only the best service and enjoy our facilities. I am pleased that their care resulted in a welcoming experience. Thank you once again for your comments and we are looking forward to your next visit. Kind regards, Anda Caraiman Quality Manager
21 Mar 2018 by Cariad
Dear Guest, Thank you for sharing your feedback with us following your recent stay. I am very happy to hear that you enjoyed your stay with us and that you enjoyed the room with a great view. Thank you once again and we do hope to welcome you back again very soon. Kind Regards, Cariad Kenan Quality Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a limo/town car service. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 8730 square feet (811 square metres) and includes conference centres. A 24-hour fitness centre, tour/ticket assistance, and multilingual staff are also featured at the luxury InterContinental London Park Lane, an IHG Hotel. Parking is available for a fee. This 5-star London hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Valet parking (surcharge)
InterContinental London Park Lane, an IHG Hotel offers 447 forms of accommodation with a safe and complimentary bottles of water. A pillow menu is available. LED televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
InterContinental London Park Lane, an IHG Hotel has a restaurant on site.
Theo Randall – This fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Arch Bar – This bar only serves light fare. Open daily.
Wellington Lounge – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.