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"Location is good The signage for room 235 Is confusing on second floor opp lift " More

By a verified traveller on Thu 09 Jan 2020

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Lancaster Gate Hotel. During your stay, you're just a quick walk from Kensington Gardens. Features include free WiFi in public areas, plus a restaurant and a bar. Built in 1866, this 3-star hotel has 196 rooms over 8 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Enjoy international cuisine while dining at Serpentine Restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests praise the quiet and central location
  • Within a 15-minute walk of Hyde Park and Kensington Palace

Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£48* Per night/room 14 Jul - 15 Jul

Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Lancaster Gate Hotel ratings based on 71 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Lancaster Gate Hotel

Everyone (41) Couples (2) Family (6)
4 out of 5
Location is good The signage for room 235 Is confusing on second floor opp lift

Posted by on 9 Jan 2020

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4 out of 5
reasonably priced hotel in a great neighbourhood, large rooms for London

Posted by , from Zurich on 23 Oct 2018

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4 out of 5
Overally is good hotel. Some of the floor in room or at hallway seemed to be sinked abit, but in the end it was minor thing for me.

Posted by on 13 Sep 2018

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4 out of 5
Kaikki muu ok, käsisuihku olisi ollut hyvä. Sijainti todella hyvä.

Posted by on 18 Mar 2020

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4 out of 5

Posted by on 6 Mar 2020

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4 out of 5

Posted by on 29 Feb 2020

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4 out of 5
The room was clean but we had little problems with out toilet. The staff came quickly to fix it, which was good.

Posted by on 18 Feb 2020

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5 out of 5
Gute Lage um die Stadt zu erkunden. Einfach zu erreichen von Heathrow Airport aus. Nettes aufmerksames Personal. Ruhige Strasse.

Posted by on 1 Feb 2020

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4 out of 5
Gute Lage! Die Nähe zu U-Bahn- oder Busstation ist perfekt! Das Hotel ist etwas in die Jahre gekommen, aber durchaus ok. Frühstück ok - das Buffet ist nicht sehr gross, bietet aber für jedermann/-frau etwas.

Posted by on 7 Nov 2019

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4 out of 5
Heizung in den Zimmern funktionierte nicht. Zimmer sauber, Lage top, Auswahl Frühstück vielseitig. Engpass zwischen 08.00-09.00.

Posted by on 29 Oct 2019

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Renovations + Closures

This property is closed from 26 March 2020 to 3 July 2020 (dates subject to change).

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly Lancaster Gate Hotel. You'll have access to the health club at a partner property. A complete renovation of Lancaster Gate Hotel was completed in December 2018. This Victorian London hotel is smoke free.

  • 1 building
  • 196 guestrooms or units
  • 8 levels
  • Built in 1866
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow) (24.8 km / 15.4 mi)
  • Train station: London Paddington Station (1.1 km / 0.7 mi)
  • Metro station: Queensway Underground Station (0.4 km / 0.3 mi)

Room Amenities

Lancaster Gate Hotel offers 196 forms of accommodation with a safe and coffee/tea makers. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in December 2018.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.

Serpentine Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.

Late-night fare is available from 24-hour room service.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Safety features at this property include a smoke detector and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.00 for adults and GBP 6.00 for children (approximately)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lancaster Gate
  • Lancaster Gate
  • Lancaster Gate Hotel
  • Lancaster Gate Hotel London
  • Lancaster Gate London
  • Hyde Park Premier London Paddington Hotel London
  • Park Grand London Lancaster Gate England
  • Lancaster Gate Hotel London, England
  • Lancaster Gate Hotel Hotel
  • Lancaster Gate Hotel London
  • Lancaster Gate Hotel Hotel London

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.