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"Don't stay here if going to Terminal 5 - it is still half an hour away. If going from terminal 3 then ok. We were put in a disabled room so we had a ... " More
7 Mar 2020 by Edijs S
Dear Mark , Thank you for providing your valuable feedback. We are extremely sorry to hear that your stay did not meet expectations ,mentioned feedback will be addressed to improve hotel standards and services provided to all our guests. We do hope we will be able to welcome you back for marked improvement.
16 Feb 2020 by Edijs S
Dear Guest , Thank you for having taken your time to provide us with your valuable feedback. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standards of facilities and service offered to all our guests.
10 Jan 2020 by Edijs S
Dear Guest , Thank you for having taken your time to provide us with your valuable feedback. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standards of facilities and service offered to all our guests.
10 Jan 2020 by Edijs S
Dear Guest , Thank you for having taken your time to provide us with your valuable feedback.
4 Nov 2019 by Edijs S
Dear Guest , Thank you for having taken your time to provide us with your valuable feedback. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standards of facilities and service offered to all our guests.
21 Oct 2019 by Edijs S
Dear Guest , Thank you for having taken your time to provide us with your valuable feedback.
17 Oct 2019 by Edijs S
Dear Guest , Thank you for having taken your time to provide us with your valuable feedback. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standards of facilities and service offered to all our guests.
10 Sep 2019 by Michele Franke
Dear Guest, Thank you for your review. I hope we have the pleasure in welcoming you back to the hotel in the near future.
28 Aug 2019 by Michele Franke, Operations Manager
Dear Guest, Thank you for taking the time to complete a survey following your recent experience. I'm very sorry to see that we were unable to meet your expectations on this occasion, this is of course highly disappointing and far from the levels of service we wish to provide for our guests. I'd like to ensure you that all feedback is taken constructively and used as a means to develop the hotel to ensure the same mistake does not happen twice. I hope you'll then join us once again to experience and improved service.
11 Jul 2019 by Michele Franke, Operations Manager
Dear Guest, Thank you for taking the time to complete a survey following your recent experience. I'm very sorry to see that we were unable to meet your expectations on this occasion, this is of course highly disappointing and far from the levels of service we wish to provide for our guests. I'd like to ensure you that all feedback is taken constructively and used as a means to develop the hotel to ensure the same mistake does not happen twice. With that in mind I'd like to inform you of the hotel refurbishment which commenced in January this year which includes all bedrooms. I hope you'll then join us once again to experience and improved service.
This property is closed from 24 March 2020 to 10 June 2020 (dates subject to change).
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a limo/town car service. A computer station is on site and WiFi is free in public spaces. A fitness centre, multilingual staff, and concierge services are also featured at the eco-friendly Leonardo London Heathrow Airport. An airport shuttle (available at scheduled times) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star West Drayton hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Leonardo London Heathrow Airport offers 230 forms of air-conditioned accommodation with a safe and a hairdryer. 40-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.
For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.
On-site venue – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.
Airport shuttle service is available at scheduled times from 5:00 AM to midnight. Fees may apply. Contact the property in advance to get details.
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.
Airport transport is offered at scheduled times from 5:00 AM to midnight. Fees may apply. For details, please contact the property in advance.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This hotel will place an authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
