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"The bed was really uncomfortable, they only gave us one loo roll, one coffee and milk and we were there for two nights! & two of us. Wasn’t informed b ... " More

By a verified traveller on Sat 17 Oct 2020

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Classic Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£56* Per night/room 31 Oct - 1 Nov

Classic Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they enjoy London Chigwell Prince Regent Hotel, BW Signature Collection's good location. During your stay, you'll be close to Epping Forest. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. Built in 1753, this 4-star hotel has 109 rooms over 3 floors. All rooms offer free WiFi and TVs.

  • All rooms offer 24-hour room service, TVs and coffee makers
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Guests like the accommodation for the cleanliness, comfy beds and nice bathrooms
  • 10 minutes by car from Epping Forest and 12 minutes from Queen Elizabeth Olympic Park
  • Pets welcome for a fee

London Chigwell Prince Regent Hotel, BW Signature Collection ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for London Chigwell Prince Regent Hotel, BW Signature Collection

Everyone (1) Couples (1)
3 out of 5
The bed was really uncomfortable, they only gave us one loo roll, one coffee and milk and we were there for two nights! & two of us. Wasn’t informed before or whilst booking that the restaurant wasn’t open!

Posted by , from Kent on 17 Oct 2020

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Comment from Hotel Management

20 Oct 2020 by Shane Townsend

Dear Kelly Thank you for taking the time to provide feedback on your recent stay, I'm sorry to hear of your dissatisfaction. Please note it is displayed on all websites that the hotels bar and restaurant are closed until further notice and has been this way since we reopened, I'm sorry you was unaware of this. As far as the minimal items in the room, this should not have been the case for someone like yourselves staying the 2 nights. Hopefully my team were able to provide you with more of these items when brought to their attention. I apologies for the inconvenience of this. Finally your feedback on the bed comfort was most surprising to me, particularly given the amount of positive feedback we receive on bed comfort, I do understand though bed comfort is very much down to personal preference so It's a shame you didn't find it to your satisfaction. Thank you again for your valuable feedback. Kind regards

3 out of 5

Good links for London access!

Stayed at this hotel for its links to London and nice area it's located in. Disappointed with the room two single beds pushed together to make a king bed. Bed side tables had dirty marks on. Shower dribbled out really needs updating can see where shower leaks on to floor. Staff where friendly and helpful. Breakfast was average.

Posted by , from midlands on 23 Jun 2017

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About the London Chigwell Prince Regent Hotel, BW Signature Collection

Location Manor Road, Woodford Green, England IG8 8AE

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly London Chigwell Prince Regent Hotel, BW Signature Collection also features a terrace, a garden, and laundry facilities. Parking is available for a fee. This 4-star Woodford Green hotel is smoke free.

  • 109 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1753
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: London Highams Park Station (5.1 km / 3.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

London Chigwell Prince Regent Hotel, BW Signature Collection offers 109 forms of accommodation with a safe and coffee/tea makers. This Woodford Green hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Television
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

London Chigwell Prince Regent Hotel, BW Signature Collection has a restaurant on site.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts Visa, Mastercard, American Express and Diners Club; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note the hotel reserves the right to charge the credit card on file at the time the cancellation policy applies for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and We Care Clean (Best Western) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 7.50 per person (approximately)
  • Uncovered self-parking fee: GBP 5 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London Chigwell Prince Regent
  • Menzies Hotels London Chigwell Prince Regent
  • Menzies Hotels London Chigwell Prince Regent Hotel
  • Menzies Hotels London Chigwell Prince Regent Woodford Green
  • Hallmark Hotel London Chigwell Prince Regent Woodford Green
  • Hallmark Hotel London Chigwell Prince Regent
  • Hallmark London Chigwell Prince Regent Woodford Green
  • Hallmark London Chigwell Prince Regent
  • London Chigwell BW Signature Collection
  • Hallmark Hotel London Chigwell Prince Regent

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.