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4.0 out of 5

"Second stay at this lovely hotel and will use again, a favourite in our family " More

By a verified traveller on Sun 23 Feb 2020

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Hotel Description

Our customers tell us that they can't get enough of the great public transport around Malmaison London. During your stay, you're just a quick walk from Financial District. Enjoy features like free WiFi in public areas, plus a restaurant and a fitness centre. This 4-star hotel has 97 rooms. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi
  • Enjoy a bite to eat at Chez Mal, a steakhouse that serves French cuisine
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests praise the central and quiet location
  • Within a 10-minute walk of Financial District and Museum of London
  • Dogs welcome for a fee (restrictions apply)

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£90* Per night/room 5 Jul - 6 Jul

Charterhouse Square View Superior Double

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Double Room (Cosy)

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Charterhouse Square View Standard Double

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Double Room (Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Malmaison London ratings based on 35 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Malmaison London

Everyone (23) Couples (7) Family (1)
5 out of 5
Second stay at this lovely hotel and will use again, a favourite in our family

Posted by on 23 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by Marie

Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Kind regards,

3 out of 5

Posted by on 1 Dec 2019

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Comment from Hotel Management

31 Dec 2019 by Marie

Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Please accept my apology for not been able to meet your expectation whilst staying with us at Malmaison London. Kind regards,

3 out of 5
There have been some changes since our last visit. Mainly the removal of shower cap and individual toiletry items from the bathroom, on the basis that this is Eco friendly. The soap dispensers in the bathroom gave the hotel a budget feel and having to go down from the 6th floor to get a shower cap from reception did not get our stay off on a good footing. The handheld shower head holder was broken leaving a deluge of water from the overhead shower the only option. water leaked from the shower all over the bathroom floor.The hotel are also charging more for a room with a view of Charterhouse Square. We were on the 6th floor and there was a brick parapet outside the small window we had so there was NO view. The hotel is in a good location for tube stations and the bed was comfortable, apart from that its lost a bit of its specialness i'm afraid to say

Posted by on 6 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by Marie

Dear Anonymous, Thanks for staying with us. We appreciate your feedback! I am sorry that we were not able to fully meet your expectation, if you could please let me know which was your room number that will help us to investigate further the bathroom situation. We look forward to welcoming you in the near future. Kind regards,

4 out of 5
Excellent location, smart room. However small and overpriced bar

Posted by on 5 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by Marie

Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Kind regards,

4 out of 5

Posted by on 26 Apr 2019

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Comment from Hotel Management

7 May 2019 by Mal team

Dear Valued Guest, Thank you for taking the time to write your feedback about your recent stay with us at Malmaison London. Your feedback helps monitor and improve our service and we do hope to have the opportunity of welcoming you back in the near future. Regards, Mal London Team

3 out of 5
The misleading advert stating the cosy room had double bed however the bed is only 4ft

Posted by on 17 Apr 2019

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Comment from Hotel Management

18 Apr 2019 by Mal team

Dear Valued Guest, Thank you for taking the time to write your feedback about your recent stay with us at Malmaison London. Your feedback helps monitor and improve our service and we do hope to have the opportunity of welcoming you back in the near future. Regards, Mal London Team

4 out of 5

Posted by on 4 Mar 2019

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Comment from Hotel Management

18 Apr 2019 by mal team

Dear Valued Guest, Thank you for taking the time to write your feedback about your recent stay with us at Malmaison London. Your feedback helps monitor and improve our service and we do hope to have the opportunity of welcoming you back in the near future. Regards, Mal London Team

5 out of 5
Great location close to all the sights and the tube stations.Staff excellent.

Posted by , from I Ireland on 30 Oct 2018

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Comment from Hotel Management

10 Nov 2018 by Johanne

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4 out of 5
A class hotel with a comfortable and spacious room in a quiet area close to Farringdon and Barbican tube stations. There are a few bars within walking distance. it was my birthday weekend and it was a lovely suprise to have a birthday card and cake in the room on arrival. the staff are very welcoming. we will look forward to returnng.

Posted by , from leeds on 6 Aug 2018

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Comment from Hotel Management

14 Aug 2018 by Marie

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Nice hotel, modern feel, well thought out rooms

Pros: Modern contemporary feel and a lot of thought given to 'extras'
Cons: Silly and minor, but I thought the reception staff could have smiled a bit more.
Location: Close to Charterhouse, Farringdon Station and Hatton Garden
I stayed here for one night seeking a location close to Hatton Garden. The hotel is conveniently located close to Farringdon Station which made it ideal for me. I was impressed with my room, it was well thought out, comfortable, and catered for all my likely needs. There room was well laid out with the main bedroom, a large bathroom and separate desk and 'office' space. The room was contemporary with nice touches. The bed was very comfortable, with the usual worlds supply of cushions and pillows, facing a large flatscreen SmartTV with working Freeview channels. There were ample usb sockets to charge all my gadgets and the free wifi worked well. Good graduated lighting provided a range of options from low and relaxing to bright for working. The separate office area had an ample desk, mini bar and pretty much anything you might need in terms of crisps, nuts, wine, beer and soft drinks (chargeable). There was also an iron and a hairdryer if needed. My room also had a nice view of the Charterhouse located behind. Bathroom was large, a nice rainfall shower and a range of good and ample toiletries. Large plump, bathroom towels were also nice. Continental Breakfast was nice, a cooked offering was available at extra cost. The staff were attentive, and the restaurant comfortable and pleasant. Overall I was very pleased with my stay, the hotel was a good find, and if I am in the area again, I would definitely consider staying here again.

Posted by , from Sussex UK on 13 Apr 2018

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Comment from Hotel Management

19 Apr 2018 by ss

Thank you for your very comprehensive review. Hope to see you soon. Regards Stephanie - GM

Renovations + Closures

This property is closed from 24 March 2020 to 21 June 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 721 square feet (67 square metres) and includes conference rooms. A fitness centre, tour or ticket assistance, and concierge services are also featured at the business-friendly Malmaison London. This 4-star London hotel is smoke free.

  • 97 guestrooms or units
  • 721 sq ft of conference space
  • 67 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LCY-London City) (12.8 km / 8 mi)
  • Train station: London Old Street Station (1.2 km / 0.8 mi)
  • Metro station: Barbican Station (0.3 km / 0.2 mi)

Room Amenities

Malmaison London offers 97 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a continental breakfast daily.

Chez Mal – This steakhouse specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Mal Lounge – This cocktail bar only serves lunch.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

This property's Breakfast Included rates include continental breakfast priced at GBP 15 per person. Full Breakfast menu is available for upgrade at additional surcharge of GBP 2 per person charged on departure at the hotel.

This property offers children under 11 years old free Lunch or Dinner from the kids menu when dining with an adult at Chez Mal Restaurant.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • Pets: GBP 10.00 per pet, per day
  • Only dogs are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • One child stays free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 15.00 per person (approximately)
  • Pet fee: GBP 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Malmaison London Hotel
  • Malmaison Hotel London
  • Malmaison London
  • London Malmaison Hotel
  • Malmaison London England
  • Malmaison London Hotel London
  • Malmaison Hotel
  • Malmaison London England
  • Malmaison Hotel London
  • London Malmaison Hotel
  • Malmaison London Hotel
  • Malmaison London London
  • Malmaison London Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.