Skip to main content
Beginning of main content
4.3 out of 5

"We enjoyed our stay at the Marlin Waterloo, but the housekeeping needs to be sorted out! We were there for 3 nights. The room was not cleaned and prep ... " More

By a verified traveller on Fri 25 Oct 2019

Enter dates to see availability

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Marlin Waterloo. During your stay, you're just a quick walk from Westminster Bridge. Free WiFi in public areas, a 24-hour fitness centre and a bar are available. Built in 2017, this 4-star hotel has 236 rooms over 11 floors. Free WiFi and washers/dryers are available in all rooms.

  • Air-conditioned rooms with washers/dryers, digital TV and fridges
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the local sightseeing and the proximity to public transport
  • Just a 4-minute walk from St. Thomas' Hospital and 9 minutes on foot from Westminster Bridge

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£88* Per night/room 15 Mar - 16 Mar

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Marlin Waterloo ratings based on 33 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Marlin Waterloo

Everyone (18) Couples (6) Family (4)
4 out of 5
We enjoyed our stay at the Marlin Waterloo, but the housekeeping needs to be sorted out! We were there for 3 nights. The room was not cleaned and prepared until 5:30pm each day! - which was ridiculous and inconvenient. On the final morning the housekeeping arrived at 10am despite us having arranged a late check-our of 1pm! Otherwise the hotel was fine and ideally located. We will return, but not before you have sorted out the management and scheduling of your housekeeping team.

Posted by on 25 Oct 2019

Was this review helpful to you?
Comment from Hotel Management

25 Oct 2019 by Matheo Ze Thelem Alvarez

Dear Guest, First of all I would like to thank you for choosing us during your stay in London. Secondly, we regret that you left with the feeling that our housekeeping team does not work in the best possible way. We greatly appreciate your feedback, since it helps us to improve our services. We hope that this inconvenience has not prevented you from enjoying your stay with us. We are looking forward to see you again in the near future. Kind Regards,

5 out of 5
Great location, great hotel will definitely stay here again

Posted by on 30 Aug 2019

Was this review helpful to you?
Comment from Hotel Management

31 Aug 2019 by Radu

Dear Guest, Thank you for taking the time to leave a feedback in regards to your recent stay with Marlin Waterloo. We are happy to know you found the location, as well as the accommodation provided up to your expectations. It was a pleasure to have you as a guest, and we look forward to welcoming you back to Marlin Waterloo in the near future. Kind regards, Radu Mihalcea

5 out of 5
Good quality hotel, Kitchenette included is great bonus.

Posted by on 2 Jun 2019

Was this review helpful to you?
Comment from Hotel Management

2 Jun 2019 by Radu

Dear Guest, Thank you for taking the time to leave a feedback in regards to your recent stay with Marlin Waterloo. It makes us happy that you found the quality of our hotel and the amenities provided up to your expectations. It was a pleasure to have you as a guest, and we are looking forward to welcoming you back to Marlin Waterloo in the near future. Kind regards, Radu Mihalcea

5 out of 5
Great location, close to the city but also very quiet.

Posted by on 6 Aug 2018

Was this review helpful to you?
Comment from Hotel Management

10 Aug 2018 by Marlin Waterloo

Thank you very much for your positive review, I am really pleased you enjoyed your stay with us. I hope we can welcome you back soon. Kind regards - Bláthnaid Sweeney, Marlin Waterloo

5 out of 5
A very new property, very clean and well equipped. Close to Waterloo Station & Westminster Bridge. I would stay there again.

Posted by on 7 Apr 2018

Was this review helpful to you?
Comment from Hotel Management

9 Apr 2018 by Ariane

I really am glad that you enjoyed the room, features and service provided, and especially pleased to know that you would stay with us again in the future. Hopefully we can welcome you back soon. Kind regards,

5 out of 5

Perfection

We stayed at The Marlin Waterloo for 3 nights and the location of it is perfect for exploring London. Very close to Waterloo and Lambeth North tube stations, also a 5 minute walk from Westminster Bridge and The London Eye. Sainsburys next door with Tescos, Costcutters and a Co-op nearby if you wish to grab any groceries. Ideal. From checking in to checking out, found the staff very friendly and a credit to The Marlin chain. They made you feel comfortable from the outset. The room was spacious enough, a speaker in the bathroom connecting from the Smart TV a bonus for a music lover as myself, beds VERY comfortable and the kitchenette, when required, more than sufficient. Cosy bar within the hotel, perfect place for a nightcap and friendly bar staff. Our stay at The Marlin Waterloo was pretty much perfect and faultless, we look forward to returning there.

Posted by , from Alloa on 20 Sep 2017

Was this review helpful to you?
5 out of 5
Sauberes neues Zimmer. Saubere kleines Badezimmer. Wunderbare Aussicht.

Posted by on 14 Feb 2020

Was this review helpful to you?
Comment from Hotel Management

14 Feb 2020 by Anca

Dear guest, Thank you for choosing Marlin Waterloo for your stay in London as well as for taking the time to give us your lovely feedback. We are very happy to know that your room as well as its amenities were up to your expectations. It was a pleasure having you as a guest and we a looking forward to welcoming you back soon at Marlin Waterloo. Kind regards, Anca

3 out of 5
Einrichtung des Zimmers wurde nur mittelmässig bewertet, weil es kaum Ablagemöglichkeiten gibt, auch keine Garderobe. Auszugs- Sofa als Liegefläche geht gar nicht; Liegefläche war wellig und Kopfteil hing nach unten. Nur englische TV- Sender. Wir waren zu viert im Deluxe Zimmer, haben auch für 4 bezahlt, Duschmittel und Kaffeekapseln waren aber nur für 2 da. Luxus dafür die Nespresso-Maschine und die Geschirrwaschmaschine welche wir aber für 4 Tassen und 4 Löffel nicht in Betrieb schicken wollten (danach hatten wir leider kein Geschirr mehr). Jedoch für Familien die etwa Kleines zubereiten wollen - Sitzmöglichkeiten und Stühle gibt es nicht genügend und der Tisch hat mit dem Auszugssofa auch keinen Platz. Keine Handtuchhalter und kein Zahnglas im Badezimmer.

Posted by on 12 Feb 2020

Was this review helpful to you?
Comment from Hotel Management

12 Feb 2020 by Alessia Pellegrino

Dear Guest, Thank you for taking the time to leave a feedback in regards to your stay with Marlin Waterloo. All feedback is really appreciated as we are constantly trying to improve our services towards all our guests. I am sorry to understand from your feedback that your stay with us this time was not up to your expectations; Please be advised that our hotel is advertised as Aparthotel, and that is the reason we operate in a more similar way as a serviced apartment business. Most of our rooms are provided with kitchenette as a difference from a hotel, in order to offer a home to home experience to our guests. This is the reasons that we do not provide some of the common items found in a hotel (like a glass for toothbrush, toothbrush and toothpaste as well as slippers), In regards to the sofa bed, the room is designed for a maximum of 4 guests occupancy. Although we provide in our rooms high quality sofa beds, based on London’s market, we recommend our rooms for families, as the sofa bed is of small double size, making it comfortable for a family of 2 adults and 2 children. It was a pleasure to have you as a guest, and we look forward to welcoming you back at Marlin Waterloo in the near future. Kind regards, Alessia Pellegrino

5 out of 5

Posted by on 3 Feb 2020

Was this review helpful to you?
Comment from Hotel Management

4 Feb 2020 by Alessia Pellegrino

Dear Guest, Thank you for taking the time to leave a feedback in regards to your recent stay with Marlin Waterloo. We are happy to know you found the accommodation and the services provided up to your expectations. It was a pleasure to have you as a guest, and we look forward to welcoming you back at Marlin Waterloo in the near future. Kind regards, Alessia Pellegrino

4 out of 5

Posted by on 19 Jan 2020

Was this review helpful to you?
Comment from Hotel Management

19 Jan 2020 by Alessia Pellegrino

Dear Guest, Thank you for taking the time to leave a feedback in regards to your stay with Marlin Waterloo. It makes us happy to know you found the location of our property up to your expectations. We look forward to welcoming you back soon . Kind regards, Alessia Pellegrino

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. You can enjoy a drink at the bar/lounge. A 24-hour fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Marlin Waterloo. This 4-star London hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • 11 levels
  • Built in 2017
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Washer/dryer
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London Waterloo Station (0.6 km / 0.4 mi)
  • Metro station: Lambeth North Underground Station (0.1 km / 0.1 mi)
  • Parking:

Room Amenities

Marlin Waterloo offers 236 forms of air-conditioned accommodation with washers/dryers and a safe. Beds feature premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Televisions come with digital channels. Housekeeping is provided on a daily basis.

  • Washer and dryer
  • Separate bedroom
  • Television
  • Digital channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Marlin Waterloo Aparthotel
  • Marlin Aparthotel
  • Marlin Waterloo London
  • Marlin Waterloo Hotel
  • Marlin Waterloo London
  • Marlin Waterloo Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.ebookers.com/London-Hotels-Marlin-Waterloo.h18561390-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.