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Mercure London Heathrow Hotel

4-star property
Shepiston Lane, Hayes, England 020 3788 4841
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3.4 out of 5
See all 21 ebookers Reviews

"Nice, clean and spacious room however the view from the room wasn’t very nice. Very friendly and helpful staff. " More

By a verified traveller on Sun 05 Jul 2020

Points Of Interest

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of Mercure London Heathrow Hotel's proximity to the airport. During your stay, you'll be within walking distance of Stockley Park. Features include free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Guests speak favourably about the breakfast and the value of their stay
  • Just a 2-minute drive from Stockley Park and 6 minutes from Brunel University

Mercure London Heathrow Hotel ratings based on 21 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure London Heathrow Hotel

Everyone (16) Couples (1) Family (2)
2 out of 5

Posted by on 28 Dec 2020

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Comment from Hotel Management

29 Dec 2020 by Mercure Team

Dear guest, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services below expectations. We would be grateful if you can tell us about areas of improvement so that we can carry out the necessary procedures. Please feel free to contact us if we can be of any further assistance. Regards, Mercure Team

4 out of 5
Nice, clean and spacious room however the view from the room wasn’t very nice. Very friendly and helpful staff.

Posted by , from Newcastle under Lyme on 5 Jul 2020

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Comment from Hotel Management

1 Sep 2020 by Mercure Team

Dear guest, thank you for reaching out to us with a response regarding your at Mercure London Heathrow Hotel. We are happy to know that you enjoyed your stay with us in nearly all aspects. With regards to the view, unfortunately the hotel is only a 2 storey building and the property itself is a 1960's era setup. It is for this reason, getting a planning permission to extend and add aesthetics is a very slow process. Nonetheless, I hope this doesn't deter you from staying with us again. Please feel free to contact us directly if we can be of any further assistance. Regards, Mercure Team

5 out of 5

Posted by on 23 Nov 2019

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Comment from Hotel Management

3 Dec 2019 by Sitanshi Bhalla

Dear Guest, Thank you for sharing your valuable feedback. We are glad to know you had a pleasant stay with us. Look forward to welcoming you again. Warm Regards, Sitanshi Bhalla Business Development

1 out of 5

Posted by on 30 Jun 2019

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Comment from Hotel Management

1 Jul 2019 by swap

Dear Anonymous, Firstly thank you for staying with us and thank you for your feedback in order to improve our services. We value your patronage and shall look forward to see you in the future. Kind Regards, Pankaj Walia

5 out of 5
Staff were very friendly and helpful. Easy to check in and out. Rooms were very clean and modern

Posted by on 3 Jun 2019

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Comment from Hotel Management

3 Jun 2019 by swap

Dear Guest, Thank you for taking the time to write such positive feedback.I will pass on your generous comments to our staff and they will be very delighted to hear that. We look forward to being of service again on your next visit to the Heathrow area. Assuring you of our best attention, at all times. Kind Regards, Pankaj Walia

4 out of 5
The bed was a little uncomfortable there wasn’t enough plug sockets for charging phones etc

Posted by on 25 Feb 2019

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Comment from Hotel Management

12 Mar 2019 by swap

Dear Guest, Thank you for staying with us, as our team works hard to ensure that our guest have a comfortable stay. We hope that your recent experience will not deter you from returning to us we would be delighted to welcome you back. Kind Regards, P. Walia

3 out of 5
The way to central londen is not easy. To heatrew is about 20 min.

Posted by on 19 Feb 2019

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Comment from Hotel Management

12 Mar 2019 by swap

Dear Anonymous, Thank you for staying with us, as our team works hard to ensure that our guest have a comfortable stay. The location is very convenient from Heathrow airport, We hope that you will visit us again in not too distant future as we will be delighted to welcome you back. Kind Regards, P. Walia

4 out of 5

Nice hotel, clean rooms and helpful staffs.

Pros: Friendly staffs, clean rooms.
Cons: Parking £10 is bit expensive on top of hotel room price.
Location: Close from Heathrow airport and train stations are not very far.
Nice hotel with very reasonable price. It would be even better if the parking was free.

Posted by , from Swindon on 27 Aug 2018

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Comment from Hotel Management

26 Nov 2022 by Guest Service Managment

Dear Guest Thank you for your feedback. Thank you for the comments and we will look in into this to provide a better service to our guests.

4 out of 5

Nice hotel, convenient for transport to Airport.

Pros: Comfortable place.
Cons: More space to move around the room.
Clean room but it's narrow for a double bed. Good breakfast.

Posted by on 5 Jul 2017

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Comment from Hotel Management

26 Nov 2022 by Guest Service Managment

Dear Guest Thank you for your feedback. Thank you for the comments and we will look in into this to provide a better service to our guests.

3 out of 5

OK Hotel, Lovely HELPFUL staff

Pros: Size of the room- Room280
Cons: Price of parking- Not worth £10 per day, park on the road round the corner for free. BREAKFAST- Terrible & Food exposed on tray, to coughs - GROSS!!
Location: Petrol garage which has a Sainsburys, Subways & Starbucks (I think, I can't remember). This hotel is quite quiet from road noises & airplane noises
1st experience- Called up asking about Breakfast tray charge before I decided to book this hotel- Was told no room service, then in the same breath was told there is a £3 tray charge. Got to hotel paid tray cost in advance at check-in and was told the tray charge is £5. God! I called before I booked and got to this place. Obviously some people don't know the costs. The lady on the Check-in corrected this for me that made me feel a little better. Room size was very good! Room 280 and the TV is right slap bang in front of the bed and a great size screen.

Posted by , from London on 26 Jun 2017

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Comment from Hotel Management

26 Nov 2022 by Guest Service Managment

Dear Guest Thank you for your feedback. Thank you for the comments and we will look in into this to provide a better service to our guests.

About the Mercure London Heathrow Hotel

Location Shepiston Lane, Hayes, England UB3 1LP

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:

  • Restaurant
  • Fitness facility

The following facilities are closed on Friday and Saturday:

  • Restaurant
  • Fitness facility

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a limo/town car service. WiFi is free in public spaces. There are 6 meeting rooms available. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the eco-friendly Mercure London Heathrow Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hayes hotel is smoke free.

  • 184 guestrooms or units
  • 2 levels
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Hayes & Harlington Station (1.4 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Borders Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Borders Lounge – This restaurant serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Outside Seating Area – On-site restaurant. Guests can enjoy al fresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Stair-free path to entrance
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Barclaycard and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 14.95 per person (approximately)
  • Self-parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Heathrow
  • Comfort Heathrow Hotel
  • Comfort Hotel Heathrow
  • Heathrow Comfort
  • Heathrow Comfort Hotel
  • Hotel Comfort Heathrow
  • Mercure London Heathrow
  • Comfort Hotel Heathrow Hayes, UK - Greater London
  • Mercure London Heathrow Hotel Hotel
  • Mercure London Heathrow Hotel Hayes
  • Mercure London Heathrow Hotel
  • Mercure London Heathrow Hayes
  • Mercure London Heathrow
  • Mercure London Heathrow Hotel Hayes, UK - Greater London
  • Mercure London Heathrow Hotel Hayes
  • Mercure London Heathrow Hotel Hotel Hayes

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.