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"Excellent location close to Gloucester Road tube station. Room was of decent size and recently refurbished, so very clean and comfortable. " More

By a verified traveller on Thu 10 May 2018

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Deluxe Double Room (with Single Sofa Bed)

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£90* Per night/room 5 Mar - 6 Mar

Club Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deluxe Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Description

The great public transport around Millennium Gloucester Hotel London Kensington gets high marks from our customers. During your stay, you're just a quick walk from Natural History Museum. Features include free WiFi in public areas, plus 3 restaurants and a fitness centre. This 4-star hotel has 610 rooms over 8 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi and wired Internet
  • Enjoy Indian cuisine while dining at Bombay Brasserie
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a fitness centre
  • Just a 3-minute walk from Cromwell Road and 8 minutes on foot from Natural History Museum

Millennium Gloucester Hotel London Kensington ratings based on 120 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Millennium Gloucester Hotel London Kensington

Everyone (55) Couples (25) Business (3) Family (20) Friends (6)
3 out of 5
Could do with some refurbishment (bathrooms, plumbing, carpets, ... , ....)

Posted by on 19 Aug 2019

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1 out of 5
Fire alarm kept going off just before midnight. Staff clearly had no idea what to do. No staff point of contact. No guest muster points. I was told it’s fine I can go back to my room by the receptionist then immediately after he told the woman behind me that the are still investigating if there is a fire. So which is it. I’m ok to go back up to my room or are they still investigating.

Posted by on 2 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by HS

Dear guest Thank you for your review. Please accept my sincere apologies for any shortfall in the service and standards experienced. We very much regret the inconvenience caused by the fire alarm, however, while we appreciate how frustrating this experience can be, fire safety is unreservedly a priority for the hotel and its employees and, as such, we focus to ensure we meet and exceed wherever possible the requirements as per the Fire Safety Order 2005. In saying that, your comment about how the staff handled the follow up has been addressed and corrective actions have been taken. I thank you for bringing the matter to my attention and trust that the future will give us a chance to restore your faith in the hotel. With best regards, Hugo Stevenson Millennium Gloucester Hotel

1 out of 5
The entrance reception is spacious, inviting, well lit, and makes for a good impression - just like a 4* should be. That's where it ends. The rooms are dated, faded, dusty, no-one seems to wipe up dust, which was caked cm deep behind the bed. An old fashioned fixed head shower greets you in the bathroom. The tiling is pretty good, and the bathroom well lit. The TV has it's own mind about whether to turn on. There is a meagre ration of tea/coffee sachets but no complementary biscuits. What's the point of a mini bar with nothing in it? The main bedroom lighting is dim and makes the room look dingy and dark. Service at reception was woeful. It was slow, pedestrian, bureaucratic, and irritating. I was called forward only to find the guy doing 3 other things which he felt was fine to do with me standing there. The bar area was soul-less, lacked atmosphere, and looked like a cheap working men's bar. The bar staff were lazy and inattentive. Is this a 4 star? I stayed recently at the Holiday Inn Kensington High St, which is a 4*. The well paid lazy Millenniums should check in there to see what 4* means. I would n't stay at this dump again. In fact I checked out shortly after checking in and went somewhere much better. Good riddance.

Posted by on 12 Jul 2019

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Comment from Hotel Management

6 Aug 2019 by Hugo

Dear Guest, Thank you for taking the time to review your recent with us, we appreciate your valued feedback. I am very disappointed to read that your experience did not meet your expectations. Please allow me to express my sincerest apologies for any shortfalls in the service you received. I will personally follow up on the feedback you have written about . I do hope to have the opportunity to welcome you again and restore your faith in us through a successful experience. Kind regards, Hugo Stevenson Operations Manager

5 out of 5
Great Place to say for getting round London Gloucester Rd Tube station is a step away from the hotel and also plenty of restaurants and bars around the area. All the staff we dealt with from Tuesday until Saturday night were very courteous helpful and always went that little bit more, however on Saturday night the hotel was very busy with an event on and the people from that were allowed almost to take over the bar and us and other guests were forced to move to hear ourselves speak and the 2 bar staff were so under pressure one of them snapped at my sister when she cleared a table of plates and glasses so we could use it and told her to sit down, there was such a queue that when we ordered our drinks we ordered a double round. my daughter complained to a manager who listened and offered us a free drink which we declined as he was missing the point that they need to have more staff on duty and more control over the events people taking over the bar and disturbing other guests who like ourselves had spent a lot of money during our stay.

Posted by on 18 Feb 2019

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3 out of 5
The check in process was great - very pleasant welcoming gentleman. All straightforward and our room was ready when we arrived by 12 noon. The problem we had was that there was only 1 mug in the room, for 2 of us! We tried several times through housekeeping / room service to get a mug sent up to us, and failed on each occasion, being passed from pillar to post. In the end, we had to wait until the morning, when the housekeeping trolley was outside our room to ask for one. The curtains were quite tatty and damaged. Some of the furniture was damaged an in need of replacement. The bed was very comfortable and the room quiet. The bathroom was fine. Top show is ok, but it is in need of some refurbishment. We have stayed there several times and the overall experience and convenience of the hotel outweighs the weak points. The barman was delightful.

Posted by on 14 Jan 2019

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4 out of 5
Nice hotel in a good area. 2 min walk to undergrounf

Posted by on 11 Sep 2018

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Comment from Hotel Management

26 Sep 2018 by Hugo Stevenson

Dear Salam, Thank you so much for your positive review following your recent stay at the Millennium Gloucester Hotel London Kensington. We are delighted to read that you enjoyed an excellent stay and to hear that we exceeded your expectations on this occasion. I truly hope we will be able to welcome you back to experience another wonderful stay at The Millennium Gloucester Kind Regards Hugo Stevenson Operations Manager

5 out of 5
Excellent location close to Gloucester Road tube station. Room was of decent size and recently refurbished, so very clean and comfortable.

Posted by on 10 May 2018

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Comment from Hotel Management

22 May 2018 by Hugo

Dear leszek1920 Thank you very much for taking the time to post your review. I am so pleased to read that you enjoyed your stay at The Millennium Gloucester Hotel London Kensington and experienced great guest service from the team. I do hope we are able to welcome you back again to the hotel sometime in the future to experience another wonderful stay. Kind Regards, Hugo Stevenson Operations manager Millennium Gloucester Kensington.

4 out of 5

Fantastic hotel great location

The hotel was directly outside Gloucester road tube station. A lovely hotel which we got for a bargain price. The only negative was I thought that there was not enough information and signage in the hotel with respect to breakfast...though the breakfast was great. I got a real bargain with this hotel and would love to stay here again.

Posted by , from harrogate on 12 Mar 2018

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Comment from Hotel Management

12 Mar 2018 by Hugo

Dear Chris, Thank you very much for taking the time to post your review. i will look in to additional signage for breakfast. I am delighted that you enjoyed the breakfast and you felt that we were great value for money. I am so pleased to read that you enjoyed your stay at The Millennium Gloucester Hotel London Kensington and experienced great guest service from the team. I do hope we are able to welcome you back again to the hotel sometime in the future to experience another wonderful stay. Kind Regards, Hugo Stevenson Operations manager Millennium Gloucester Kensington.

4 out of 5

Enjoyed our stay. Very comfortable. Staff great

Pros: Staff really helpful. Bedroom very comfortable if slightly dated.
Cons: A refurb would be due sometime soon!
Location: excellent location.
Warm welcome from staff who were very helpful. Room lovely - if I was being picky I would say in slight need of renovation but very clean and comfortable.

Posted by , from Manchester on 9 Dec 2017

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Comment from Hotel Management

16 Dec 2017 by Hugo

Dear Tony, Thank you for taking the time to review your recent stay at the Millennium Gloucester Hotel London Kensington, we appreciate your valued feedback. We are delighted that you found the service to your liking as we strive to provide the best guest experience possible and it is great to read that the efforts of the staff have been appreciated. We do have an internal programme of redecorating rooms, and next year we are looking at a full refurbishment of over 300 rooms too. I do hope to have the opportunity to welcome you again in the near future. Best Regards Hugo Stevenson Operations Manager Millennium Gloucester Kensington

5 out of 5

Close to Winter Wonderland.

A lovely hotel, very welcoming and allowed us to have our room early so we could leave our luggage and make the most of our day at Winter wonderland. We were offered complimentary breakfast... really LOVELY, excellent choices, tasty and a full breakfast. Staff very attentive and helpful.THANK you for making our WEEKEND break so comfortable and enjoyable.

Posted by , from Hampshire on 20 Nov 2017

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Comment from Hotel Management

22 Nov 2017 by Hugo

Dear James, I am delighted to read that you had a comfortable and enjoyable stay with us at the Millennium Gloucester Hotel. I am delighted that you enjoyed the breakfast and felt the offering was great. Also to rad that the staff were attentive and and really helpful. Thank you so much for choosing to stay with us and i look forward to welcoming you back soon. Kind regards Hugo Stevenson Operations Manager

About the Millennium Gloucester Hotel London Kensington

Location 4-18 Harrington Gardens, London, England SW7 4LH

Property Features

There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a limo/town car service. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness centre, multilingual staff, and concierge services are also featured at the business-friendly Millennium Gloucester Hotel London Kensington. Parking is available for a fee. This 4-star London hotel is smoke free.

  • 610 guestrooms or units
  • 8 levels
  • 3 dining venues
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (22.7 km / 14.1 mi)
  • Train station: London West Brompton Station (1.3 km / 0.8 mi)
  • Metro station: Gloucester Road Underground Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Millennium Gloucester Hotel London Kensington offers 610 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Bombay Brasserie – This restaurant specialises in Indian cuisine and serves breakfast, brunch and lunch.

Bugis Street – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.

South West 7 – This restaurant only serves breakfast. Open daily.

Humphreys Bar – This bar serves brunch and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note: The cost of an extra bed does not include breakfast. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 13.50 per person (approximately)
  • Self-parking fee: GBP 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gloucester Millennium Hotel
  • Hotel Millennium Gloucester
  • Hotel Millennium Gloucester London Kensington
  • Millennium Gloucester
  • Millennium Gloucester Hotel
  • Millennium Gloucester Hotel London Kensington
  • Millennium Gloucester London Kensington
  • Millennium Hotel Gloucester
  • Millennium Hotel Gloucester London Kensington
  • Millennium Hotel London Kensington
  • Millennium Gloucester Hotel London Kensington England
  • Millennium Gloucester London
  • Millennium Gloucester Hotel London Kensington Hotel
  • Millennium Gloucester Hotel London Kensington London
  • Millennium Gloucester Hotel London Kensington Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.