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4.0 out of 5

"Funky decor, friendly staff. " More

By a verified traveller on Thu 24 Jun 2021

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Warehouse K

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£110* Per night/room 10 Jul - 11 Jul

Pocket Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Loft (Spa bath)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Loft, Hot Tub

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Warehouse Family

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Warehouse Twin

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the comfortable beds at New Road Hotel. During your stay, you're just a quick walk from Brick Lane. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy British cuisine while dining at Mr White's Chophouse
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests speak favourably about the helpful staff and the beds
  • Within a 10-minute walk of Brick Lane and Whitechapel Gallery

New Road Hotel ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for New Road Hotel

Everyone (5) Couples (2)
5 out of 5
Funky decor, friendly staff.

Posted by on 24 Jun 2021

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Comment from Hotel Management

26 Jun 2021 by Carlo - NRH Front Desk

Dear Guest, thanks for your lovely feedback. Looking forward to welcoming you again!

4 out of 5

Posted by on 24 May 2021

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Comment from Hotel Management

4 Jun 2021 by The NRH Team

Thanks for your feedback

5 out of 5
loved the jacuzzi and well decorated room had a great stay

Posted by on 9 Jan 2020

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Comment from Hotel Management

11 Jan 2020 by Gianluca

Dear Guest, thank you so much for such a lovely review. Have a good weekend!

4 out of 5

Posted by on 15 Dec 2019

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Comment from Hotel Management

15 Dec 2019 by Mateusz

Thank you for your feedback. We hope to see you soon. Mateusz Reception Team

3 out of 5
Unfortunately I was in a single room (which I booked accidentally and I would never normally book). Despite the room being quite large - easily spacious enough to fit a double bed - there was a single bed tucked into the corner of the room. It was too narrow for me and I had a terrible night’s sleep. This is a shame, as the hotel is lovely and the staff couldn’t have been nicer.

Posted by on 28 Jan 2019

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Comment from Hotel Management

30 Jan 2019 by Melissa

Hello, Thank you for your review. I'm sorry you've been disappointed with your room. Please do not hesitate to get in touch prior your stay should you book with us again and we'll make sure to allocate you to a room that suits you. Kind regards,

2 out of 5
We were in room 116 with a room facing the main road. It was extremely noisy on both nights, it was obvious there was some altercation outside on one of the night's. The walls/windows are clearly not thick enough. Aside from that the room itself was standard for a boutique hotel, a bit on the smaller side with its unique quirks.

Posted by , from Manchester on 26 Nov 2018

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Comment from Hotel Management

29 Nov 2018 by Samanta

Dear Simon, Thank you for leaving your review. I am sorry you did not get a good night sleep, unfortunately being located in such a busy area can get noisy at times. I am still glad you liked the hotel itself and I hope the issue you had will not stop you from staying with us in the future! Please, feel free to email us next time you need to book in London and we will arrange everything, making sure you will be allocated in a room facing he rear, instead. Kindest regards,

5 out of 5

Posted by on 1 Nov 2018

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Comment from Hotel Management

1 Nov 2018 by Melissa

Hello, Thank you very much for your rating. We're glad you enjoyed staying with us. Looking forward to welcoming you back. Kind regards,

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre, a meeting room, and coworking spaces are available. WiFi is free in public spaces. Event space at this hotel measures 431 square feet (40 square metres) and includes conference rooms. A library, a terrace, and tour or ticket assistance are also featured at the family-friendly New Road Hotel. This 4-star London hotel is smoke free.

  • 80 guestrooms or units
  • 431 sq ft of conference space
  • 40 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Shadwell Station (1.1 km / 0.7 mi)
  • Metro station: Whitechapel Underground Station (0.3 km / 0.2 mi)

Room Amenities

New Road Hotel offers 80 air-conditioned accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas and includes desks. 49-inch Flat-screen televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 6:30 AM and 10:00 AM.

Mr White's Chophouse – This restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Bar – This bar specialises in British cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.

Cereal Grind Coffee Shop – This cocktail bar specialises in British cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 40.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards, debit cards and mobile payments; cash is not accepted

Mobile payment options include: Google Pay and Apple Pay

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards, mobile payments, Google Pay and Apple Pay. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Apple Pay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Google Pay
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 14.95 for adults and GBP 14.95 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New Road Hotel London
  • New Road London
  • New Road Hotel Hotel
  • New Road Hotel London
  • New Road Hotel Hotel London

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.