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- Air-conditioned rooms with 24-hour room service, flat-screen TVs and coffee/tea makers
- Free WiFi
- Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
- Full breakfast served daily for a fee
- Take a swim in the indoor pool
- Amenities include a business centre, meeting rooms and a computer
- On-site recreation includes a fitness centre
- Guests like the accommodation for the cleanliness, overall comfort and low noise level
- 10 minutes by car from Excel Exhibition Centre and 11 minutes from Tower of London
- Pets welcome for a fee (restrictions apply)
Novotel London Canary Wharf Hotel ratings based on 12 verified reviews
Guest reviews for Novotel London Canary Wharf Hotel
30 Oct 2018 by Novotel Canary Wharf
Thank you for choosing to stay with us J, we're delighted to hear you had an amazing stay and hope to welcome you back again soon.
4 Oct 2018 by Novotel Canary Wharf
Thank you for choosing to stay with us Rob! We hope to welcome you back again soon!
Industrial style hotel with fab roof top dining
27 Jan 2018 by Julia
Dear Nicole, Your praises and comments on our friendliness are surely one of the best compliments you could ever make to us. We're glad to hear that you enjoyed the panoramic view of London from our roof top and that you appreciated the magnificent location of our hotel. Rest assured that we will take your comments regarding the housekeeping service into serious consideration and we will address the team accordingly. It was our great pleasure to welcome you and we hope you'll visit us again soon. Julia & The NLCW Family
23 Jan 2018 by Julia
Dear Guest, Thank you very much for sharing your feedback. We're over the moon to hear that you enjoyed your stay with us. We strive to make sure every Guest has a great time with us at Novotel London Canary Wharf. Rest assured that we take your comment about the chewing gum under serious consideration and we will address the team accordingly. Can't wait to welcome you back! Julia & The NLCW Family
Disappointing 2nd Visit
24 Dec 2017 by Julia
Dear Eddie, Our will is to share and contribute to our guest’s memories so we're obviously disappointed and terribly sorry to hear about your recent experience. Rest assured that our team shows its outmost empathy therefore the fact that you were not asked about your experience upon check out is not a true reflection of our service. In regards to the check in process, allow us to inform you that our guarantee check in time is 3pm, but we always try to accommodate our guests with early check in if there is availability. Also all our executive rooms offer panoramic views of London and we are sorry to hear that you didn't like the view from your room. Thank you for informing us about the lack of bathrobe and soaps in your room. We will address the issue accordingly since our goal is to provide a great level of service and ensure a memorable experience for all our guests. Many thanks!
6 Dec 2017 by Julia
Dear Sarah, Thank you for your review. We're so sorry to hear we did not fulfil your expectations. Everyday we strive to offer the best experience to all our guests, therefore what you are describing is not the level of service we aim for. We will take your comments under consideration and we are looking forward to welcome you again and ensure a better experience. Julia & The NLCW Family
Great Modern Hotel
1 Dec 2017 by Julia
Thank you very much for sharing your feedback. It was our great pleasure to welcome you and we're glad to hear that you had a great time with us. We're terribly sorry to hear that our pillows did not fulfil your expectations. Please feel free to ask one of our team for additional pillows next time you visit us. We hope to see you again very soon too!
17 Dec 2018 by Novotel Canary Wharf
Thank you for choosing to stay with us!
16 Dec 2018 by Lea Uettwiller, Guest Services coordinator
Dear, thank you for your review and feedback, this is great to hear about your experience. If there is anything you would like to share about your stay please do not hesitate to let us know. Warmest regards,
22 Sep 2018 by Novotel Canary Wharf
Thank you for your lovely review and for choosing to stay with us. We're delighted you had a fantastic stay!
About the Novotel London Canary Wharf HotelLocation 40 Marsh Wall, London, England E14 9TP
Novotel London Canary Wharf Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A rooftop terrace, multilingual staff, and laundry facilities are also featured at the business-friendly Novotel London Canary Wharf Hotel. This 4-star London hotel is smoke free.
- 313 guestrooms or units
- 39 levels
- Built in 2016
- Dining venue
- Bar or lounge
- Coffee shop
- Terrace on the roof
- Business facilities
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-out
- Staff members are multilingual
- No smoking on site
Family Friendly Amenities
- Family Property
- Indoor pool
- Free WiFi
- Laundry facilities
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
- Airport: London (LCY-London City) (6.9 km / 4.3 mi)
- Train station: London Limehouse Station (2.8 km / 1.7 mi)
- Metro station: South Quay Station (0.4 km / 0.2 mi)
Novotel London Canary Wharf Hotel offers 313 forms of air-conditioned accommodation with a safe and coffee/tea makers. 55-inch Flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
- In-room dining (24 hours)
- Flat-screen television
- Digital channels
- Coffee maker
- Hypo-allergenic bedding
- Housekeeping (daily)
- Toiletries (free)
- Iron and ironing board
- Air conditioning
- Ensuite bathroom
Food & Drink
For a fee, guests can enjoy a full breakfast daily.
Canary Coffee – On-site restaurant. Open daily.
BOKAN 37 – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Open daily.
BOKAN 38 – This cocktail bar only serves light fare. Open daily.
BOKAN 39 – On-site rooftop bar. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Roll-in shower
- In-room accessibility
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Check-out by noon
Children and extra beds
- Children are welcome.
- Kids stay free! One child stays free when using existing bedding.
- Pets: GBP 25 per pet, per night
- Restrictions apply
- For more information, you can reach out to the property at the number on the booking confirmation
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Service animals exempt from fees/restrictions
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for full breakfast: GBP 25 per person (approximately)
- Pet fee: GBP 25 per pet, per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- Novotel London Canary Wharf Hotel
- Novotel London Canary Wharf
- Novotel London Canary Wharf (opening November 2016)
You should know
- To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).