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4.6 out of 5

"Great location in the heart of docklands. Rooms were very bland, some of the lights didn't work and the bathroom was like walking into a wardrobe. W ... " More

By a verified traveller on Sun 12 Dec 2021

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Superior Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£141* Per night/room 7 Oct - 8 Oct

Superior Double Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 King Bed (Premium)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the comfortable beds at Novotel London Canary Wharf Hotel. During your stay, you'll be close to O2 Arena. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 7 minutes by car from Tower of London and 9 minutes from London Bridge
  • Pets welcome for a fee (restrictions apply)

Novotel London Canary Wharf Hotel ratings based on 21 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel London Canary Wharf Hotel

Everyone (13) Couples (8)
4 out of 5
Great location in the heart of docklands. Rooms were very bland, some of the lights didn't work and the bathroom was like walking into a wardrobe. We thought it was too basic for the hefty price tag of £200 per night. The hotel staff were lovely and couldn't do enough for us. Breakfast was a real let down. The kitchen ran out of certain types of food and what was served was generally cold - even when it came straight out of the kitchen. One coffee machine for the whole restaurant and it kept breaking down so often long queues - not very Covid friendly ! We did raise this on checkout and received a part refund for the breakfast but if honest I would have rather had a really good breakfast. The views from the restaurant were amazing. I think the hotel was too reliant on the views and not focused enough on the customer experience. We wouldn't stay again

Posted by on 12 Dec 2021

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Comment from Hotel Management

16 Dec 2021 by The Novotel London Canary Wharf Family

Thank you Jeff for your feedback,we are sorry to hear that you wouldn't stay with us again. We will address the issues about the breakfast to avoid future occourrences. We hope you give us another chance in the future.

5 out of 5
Always a pleasure staying here, good views and delicious breakfast.

Posted by , from London on 16 Feb 2020

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Comment from Hotel Management

1 Apr 2020 by Anna

Dear Vid, Thank you very much for this amazing feedback. We hope to welcoming you back soon. Warm Regards,

5 out of 5
The view from our room and the bar/breakfast area was amazing! Pool and sauna were lovely and the staff made the whole stay wonderful. Would highly recommend and we will be returning!

Posted by , from Suffolk on 15 Feb 2020

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Comment from Hotel Management

1 Apr 2020 by FREDERICK GERDAY Guest Experience Manager NOVOTEL

Dear Eleanor, Thank you so much for your wonderful feedback and for your support! We hope to see you again ! Warm regards,

5 out of 5
Lovely hotel. Bed comfortable, we had an amazing view of London. Not too sure about the privacy screen between the bathroom and bedroom as when you put the light on in the bathroom is was like it was on in the bedroom too.

Posted by on 20 Jan 2020

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5 out of 5

Posted by on 31 Dec 2019

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5 out of 5
Very enjoyable stay - staff went out of their way to be helpful. Great views and lovely stay in suite room on 35th floor. Good breakfast choice. Hope to return again.

Posted by on 19 Nov 2019

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Comment from Hotel Management

5 Dec 2019 by The Novotel London Canary Wharf Family

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4 out of 5
The property was clean, modern, spacious and quite. I would have rated the stay excellent if it was not for the bed. It comes down to personal preference but the mattress was extemely hard even with the mattress topper provided.

Posted by , from Llanelli on 7 Oct 2019

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Comment from Hotel Management

10 Oct 2019 by Novotel Canary Wharf

Thank you very much for your kind feedback !

4 out of 5
Very welcoming staff, hotel is lovely and modern/trendy

Posted by on 27 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Novotel Canary Wharf

It's a pleasure to hear you found our team to be welcoming!

5 out of 5

Posted by on 29 Apr 2019

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Comment from Hotel Management

2 May 2019 by Novotel Canary Wharf

Thank you for rating your stay with us!

5 out of 5
This hotel is simply amazing! The decor is great and well thought out, the rooms are comfortable and have everything you need but most of all the views from the room and restaurant/bar are simply amazing! Would definitely stay again!

Posted by , from London on 29 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Novotel Canary Wharf

Thank you for choosing to stay with us J, we're delighted to hear you had an amazing stay and hope to welcome you back again soon.

About the Novotel London Canary Wharf Hotel

Location 40 Marsh Wall, London, England E14 9TP

Property Features

Novotel London Canary Wharf Hotel offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A rooftop terrace, multilingual staff, and concierge services are also featured at the eco-friendly Novotel London Canary Wharf Hotel. This 4-star London hotel is smoke free.

  • 313 guestrooms or units
  • 39 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Transport

  • Train station: London Limehouse Station (2.2 km / 1.4 mi)
  • Metro station: Heron Quays Station (0.5 km / 0.3 mi)

Room Amenities

Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with a safe and coffee/tea makers. 55-inch Flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Canary Coffee – On-site coffee shop.

BOKAN 37 – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Open daily.

BOKAN 38 – This cocktail bar only serves light fare. Open daily.

BOKAN 39 – On-site rooftop bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Pet Policy

  • Pets: GBP 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free: Maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 25 per person (approximately)
  • Pet fee: GBP 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel London Canary Wharf Hotel
  • Novotel London Canary Wharf
  • Novotel London Canary Wharf (opening November 2016)
  • Novotel London Canary Wharf England
  • Novotel London Canary Wharf (Opening soon)
  • Novotel London Canary Wharf
  • Novotel London Canary Wharf Hotel Hotel
  • Novotel London Canary Wharf Hotel London
  • Novotel London Canary Wharf Hotel Hotel London

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.