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4.5 out of 5

"Always a pleasure staying here, good views and delicious breakfast. " More

By a verified traveller on Sun 16 Feb 2020

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Superior Double Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed (Premium)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room, City View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at Novotel London Canary Wharf Hotel get high marks from our customers. During your stay, you'll be close to O2 Arena. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. Built in 2016, this 4-star hotel has 313 rooms over 39 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the beds and the location
  • 7 minutes by car from Tower of London and 8 minutes from Excel Exhibition Centre
  • Pets welcome for a fee (restrictions apply)

Novotel London Canary Wharf Hotel ratings based on 25 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel London Canary Wharf Hotel

Everyone (17) Couples (8)
5 out of 5
Always a pleasure staying here, good views and delicious breakfast.

Posted by , from London on 16 Feb 2020

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Comment from Hotel Management

1 Apr 2020 by Anna

Dear Vid, Thank you very much for this amazing feedback. We hope to welcoming you back soon. Warm Regards,

5 out of 5
The view from our room and the bar/breakfast area was amazing! Pool and sauna were lovely and the staff made the whole stay wonderful. Would highly recommend and we will be returning!

Posted by , from Suffolk on 15 Feb 2020

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Comment from Hotel Management

1 Apr 2020 by FREDERICK GERDAY Guest Experience Manager NOVOTEL

Dear Eleanor, Thank you so much for your wonderful feedback and for your support! We hope to see you again ! Warm regards,

5 out of 5
Lovely hotel. Bed comfortable, we had an amazing view of London. Not too sure about the privacy screen between the bathroom and bedroom as when you put the light on in the bathroom is was like it was on in the bedroom too.

Posted by on 20 Jan 2020

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5 out of 5

Posted by on 31 Dec 2019

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5 out of 5
Very enjoyable stay - staff went out of their way to be helpful. Great views and lovely stay in suite room on 35th floor. Good breakfast choice. Hope to return again.

Posted by on 19 Nov 2019

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Comment from Hotel Management

5 Dec 2019 by The Novotel London Canary Wharf Family

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4 out of 5
The property was clean, modern, spacious and quite. I would have rated the stay excellent if it was not for the bed. It comes down to personal preference but the mattress was extemely hard even with the mattress topper provided.

Posted by , from Llanelli on 7 Oct 2019

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Comment from Hotel Management

10 Oct 2019 by Novotel Canary Wharf

Thank you very much for your kind feedback !

4 out of 5
Very welcoming staff, hotel is lovely and modern/trendy

Posted by on 27 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Novotel Canary Wharf

It's a pleasure to hear you found our team to be welcoming!

5 out of 5

Posted by on 29 Apr 2019

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Comment from Hotel Management

2 May 2019 by Novotel Canary Wharf

Thank you for rating your stay with us!

5 out of 5
This hotel is simply amazing! The decor is great and well thought out, the rooms are comfortable and have everything you need but most of all the views from the room and restaurant/bar are simply amazing! Would definitely stay again!

Posted by , from London on 29 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Novotel Canary Wharf

Thank you for choosing to stay with us J, we're delighted to hear you had an amazing stay and hope to welcome you back again soon.

5 out of 5
Lovely hotel. Very clean & smart. Staff couldn't do enough to help & went above & beyond to make our stay very enjoyable. Lovely view from floor 29 & the quality of food (we only had breakfast) was excellent. Nothing to complain about at all. Thanks novotel canary wharf

Posted by , from Lincolnshire UK on 29 Sep 2018

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Comment from Hotel Management

4 Oct 2018 by Novotel Canary Wharf

Thank you for choosing to stay with us Rob! We hope to welcome you back again soon!

About the Novotel London Canary Wharf Hotel

Location 40 Marsh Wall, London, England E14 9TP

Renovations + Closures

This property is closed from 14 April 2020 to 27 September 2020 (dates subject to change).

Property Features

Novotel London Canary Wharf Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A rooftop terrace, multilingual staff, and concierge services are also featured at the business-friendly Novotel London Canary Wharf Hotel. This 4-star London hotel is smoke free.

  • 313 guestrooms or units
  • 39 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LCY-London City) (7.5 km / 4.6 mi)
  • Train station: London Limehouse Station (2.3 km / 1.4 mi)
  • Metro station: South Quay Station (0.4 km / 0.2 mi)

Room Amenities

Novotel London Canary Wharf Hotel offers 313 forms of air-conditioned accommodation with a safe and coffee/tea makers. 55-inch Flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Canary Coffee – On-site coffee shop.

BOKAN 37 – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Open daily.

BOKAN 38 – This cocktail bar only serves light fare. Open daily.

BOKAN 39 – On-site rooftop bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • Pets: GBP 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available through room service.The property affirms that it follows sanitisation practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 25 per person (approximately)
  • Pet fee: GBP 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel London Canary Wharf Hotel
  • Novotel London Canary Wharf
  • Novotel London Canary Wharf (opening November 2016)
  • Novotel London Canary Wharf England
  • Novotel London Canary Wharf (Opening soon)
  • Novotel London Canary Wharf
  • Novotel London Canary Wharf Hotel Hotel
  • Novotel London Canary Wharf Hotel London
  • Novotel London Canary Wharf Hotel Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.