4.1 out of 5

"We were at a conference at Excel London. The hotel was super close to the venue and I felt for the price we got good service. wifi was strong. Breakfa ... " More

By a verified traveller on Tue 22 May 2018

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Hotel Description

A family-friendly stay in London awaits you at Novotel London ExCeL. Within a short 5-minute stroll, you'll find Royal Victoria Bridge and Emirates Air Line Royal Docks Station. Highlights at this hotel include a restaurant, a bar/lounge, and a sauna.

All 257 soundproofed rooms feature free WiFi, LCD TVs, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service is also available. Additionally, free newspapers, safes, and hairdryers are available.

The restaurant, Upper Deck, is open for breakfast, lunch, and dinner. 4530 square feet (421 square metres) of event facilities include meeting rooms, and other business amenities include a business centre. Other amenities include free WiFi in public areas, a fitness centre, and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4-star Docklands hotel include Excel Exhibition Centre and The Crystal.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Room (Premium)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Novotel London ExCeL ratings based on 14 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
We were at a conference at Excel London. The hotel was super close to the venue and I felt for the price we got good service. wifi was strong. Breakfast was good too (usual). The a la carte dinner was not the best and first day I dont think anyone came to clean or room. Despite this I was satisfied with our stay and the friendly, helpful staff. Rooms are nice and renovated.

Posted by on 22 May 2018

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5 out of 5
Hotel was great. We were upgraded free of charge when I did we were there to celebrate my son finishing his SATS. Food in restaurant was great and large portions.

Posted by on 21 May 2018

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4 out of 5

Nice hotel close by Excel London

Uneventful stay, nice bar, good breakfast. Remember that City Airport is also closeby.

Posted by on 17 Oct 2017

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5 out of 5


The hotel was great.the place is so nice.I would recommend to anyone who want time out to relax.it is nice.

Posted by on 22 Sep 2015

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4 out of 5

Lovely comfortable stay

Lovely hotel very comfortable room plenty of space!! Good tea coffee and water with fridge facilities! Fab shower! Lovely location but quite a way on the tube and dlr rail! Cost a lot to get back and forth from centre of London!

Posted by on 17 Jun 2014

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4 out of 5

Conveniently located, good value for money

The hotel is located very close to the London City Airport and close to the Dockland Light Railway, which makes it it convenient even though it is a way from the centre of London. Centre of London can be reached inside of 45 minutes by public transportation. It is located right next to the Excel exhibition center and there is a cable car nearby connecting to the O2. The choice of restaurants in the area is rather limited though. The hotel is ok, only negative issue is that the toilet is seperated from the bath and handwash basin.

Posted by on 27 Apr 2014

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4 out of 5

Concert at the O2 arena

This hotel was great for going to the O2. Only a couple of stops on the DLR to Victoria station from London City airport and a 2 min walk to hotel or £16 in a taxi. It was also only a couple of stops on the DLR to the stop for the O2. If you want to go into the city centre you can transfer to the underground and you are there in a couple of minutes. The hotel is clean, modern and friendly staff. We had a suite as there was 3 of us, but one of the beds was a pull out sofa,( which might not suit some) but it was ok for us as our daughter slept in the Hugh bed in the bedroom which was separate from the sitting room section of the suite. In the suite it had 2 tv's, 2 Bose docking stations, nespresso coffee machine and tea/coffee facilities. I didn't eat any food in the hotel so I can't comment on that, but all the bar staff were friendly. I would recommend this hotel if you were visiting London and it's even better if you are going to the O2 or flying into London City airport and would say here again.

Posted by on 13 Feb 2014

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4 out of 5


Good quiet location, close to emirates cable car, just £4.50 across to Grenwich and short walk to the train station. Breakfast expensive at £15.95 walk across the road to the cafe and its only £4.95. Staff friendly and allowed early check in

Posted by on 18 Nov 2013

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4 out of 5

Hôtel spacieux et accueillant

Très bon accueil, personnels à l'écoute. Chambre propre, literie un peu molle. Tarifs convenables petits déjeuners un peu cher.

Posted by , from angers on 25 Oct 2017

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5 out of 5
2 min à pied du DLR pour se rendre au centre. Très bon hotel, spacieux.

Posted by on 30 Sep 2016

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Property Features

Novotel London ExCeL offers its guests a sauna and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 4530 square feet (421 square metres). A terrace, tour or ticket assistance, and an arcade/games room are also featured at the family-friendly Novotel London ExCeL. Parking is available for a fee. This 4-star London hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 9 levels
  • 13 conference rooms
  • 4530 sq ft of conference space
  • 421 sq. m of conference space
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: London (LCY-London City) (3.6 km / 2.2 mi)
  • Train station: London West Ham Station (3 km / 1.9 mi)
  • Metro station: Custom House for ExCel Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London ExCeL offers 257 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Films for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Upper Deck – This restaurant serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Sailing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP16.45 per person (approximately)
  • Self-parking fee: GBP16 per night (in/out privileges)
  • Pet fee: GBP15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel London ExCeL Hotel
  • Novotel ExCeL Hotel
  • Novotel London ExCeL
  • Novotel ExCeL
  • Accor London Excel
  • Novotel London Excel Hotel London
  • Novotel London ExCeL England

You should know

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.