4.3 out of 5

"We were at a conference at Excel London. The hotel was super close to the venue and I felt for the price we got good service. wifi was strong. Breakfa ... " More

By a verified traveller on Tue 22 May 2018

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Hotel Description

Novotel London ExCeL's good location gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Royal Victoria Bridge. Free WiFi in public areas, a restaurant and a fitness centre are available. Built in 2004, this 4-star hotel has 257 rooms over 9 floors. Free WiFi and LCD TVs are available in all rooms.

  • All rooms offer 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests praise the central and quiet location
  • Just a 4-minute walk from Royal Victoria Bridge and 4 minutes on foot from Emirates Air Line Royal Docks Station
  • Pets welcome for a fee (restrictions apply)

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£58 per night

Standard Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Room (Premium)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Novotel London ExCeL ratings based on 18 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel London ExCeL

Everyone (9) Couples (5) Business (1) Family (2) Other (1)
5 out of 5

Posted by on 30 Jun 2019

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5 out of 5
Very modern, and clean hotel with friendly staff, great position, easy to get to central London on the tube

Posted by on 12 Feb 2019

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5 out of 5
Everything was good, just parking lot is too small and spent a lot of time to park car

Posted by on 24 Sep 2018

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5 out of 5
We were at a conference at Excel London. The hotel was super close to the venue and I felt for the price we got good service. wifi was strong. Breakfast was good too (usual). The a la carte dinner was not the best and first day I dont think anyone came to clean or room. Despite this I was satisfied with our stay and the friendly, helpful staff. Rooms are nice and renovated.

Posted by on 22 May 2018

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5 out of 5
Hotel was great. We were upgraded free of charge when I did we were there to celebrate my son finishing his SATS. Food in restaurant was great and large portions.

Posted by on 21 May 2018

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4 out of 5

Nice hotel close by Excel London

Uneventful stay, nice bar, good breakfast. Remember that City Airport is also closeby.

Posted by on 17 Oct 2017

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5 out of 5

great

The hotel was great.the place is so nice.I would recommend to anyone who want time out to relax.it is nice.

Posted by on 22 Sep 2015

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4 out of 5

Lovely comfortable stay

Lovely hotel very comfortable room plenty of space!! Good tea coffee and water with fridge facilities! Fab shower! Lovely location but quite a way on the tube and dlr rail! Cost a lot to get back and forth from centre of London!

Posted by on 17 Jun 2014

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4 out of 5

Conveniently located, good value for money

The hotel is located very close to the London City Airport and close to the Dockland Light Railway, which makes it it convenient even though it is a way from the centre of London. Centre of London can be reached inside of 45 minutes by public transportation. It is located right next to the Excel exhibition center and there is a cable car nearby connecting to the O2. The choice of restaurants in the area is rather limited though. The hotel is ok, only negative issue is that the toilet is seperated from the bath and handwash basin.

Posted by on 27 Apr 2014

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4 out of 5

Concert at the O2 arena

This hotel was great for going to the O2. Only a couple of stops on the DLR to Victoria station from London City airport and a 2 min walk to hotel or £16 in a taxi. It was also only a couple of stops on the DLR to the stop for the O2. If you want to go into the city centre you can transfer to the underground and you are there in a couple of minutes. The hotel is clean, modern and friendly staff. We had a suite as there was 3 of us, but one of the beds was a pull out sofa,( which might not suit some) but it was ok for us as our daughter slept in the Hugh bed in the bedroom which was separate from the sitting room section of the suite. In the suite it had 2 tv's, 2 Bose docking stations, nespresso coffee machine and tea/coffee facilities. I didn't eat any food in the hotel so I can't comment on that, but all the bar staff were friendly. I would recommend this hotel if you were visiting London and it's even better if you are going to the O2 or flying into London City airport and would say here again.

Posted by on 13 Feb 2014

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Property Features

Novotel London ExCeL offers its guests a sauna and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 4530 square feet (421 square metres). A terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Novotel London ExCeL. Parking is available for a fee. This 4-star London hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 9 levels
  • 4530 sq ft of conference space
  • 421 sq. m of conference space
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LCY-London City) (3.8 km / 2.3 mi)
  • Train station: London West Ham Station (3.6 km / 2.3 mi)
  • Metro station: Custom House for ExCel Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London ExCeL offers 257 forms of accommodation with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Upper Deck – This brasserie serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 16.45 per person (approximately)
  • Self-parking fee: GBP 18 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel London ExCeL Hotel
  • Novotel ExCeL Hotel
  • Novotel London ExCeL
  • Novotel ExCeL
  • Accor London Excel
  • Novotel London Excel Hotel London
  • Novotel London ExCeL England

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.