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"Very good stay. Pleasant and helpful staff. Didn't realise parking was extra though. " More

By a verified traveller on Thu 21 Nov 2019

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Hotel Description

Our customers tell us that they can't get enough of the overall value at Novotel London Heathrow Airport - M4 Jct 4. During your stay, you'll be within walking distance of Stockley Park. Features include free WiFi in public areas, plus an indoor pool and a restaurant. Built in 1992, this 4-star hotel has 178 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a fitness centre and a playground
  • Guests speak favourably about the comfortable guestrooms and the proximity to the airport
  • 7.2 mi (11.6 km) from Twickenham Stadium and 7.8 mi (12.6 km) from Windsor Castle
  • Airport drop-off shuttle service available for a fee
  • Dogs welcome for a fee

Superior Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Novotel London Heathrow Airport - M4 Jct 4 ratings based on 42 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel London Heathrow Airport - M4 Jct 4

Everyone (23) Couples (5) Business (1) Family (6) Friends (3) Other (1)
5 out of 5
Very good stay. Pleasant and helpful staff. Didn't realise parking was extra though.

Posted by on 21 Nov 2019

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Comment from Hotel Management

26 Nov 2019 by A

We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager

4 out of 5

Posted by on 16 Sep 2019

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Comment from Hotel Management

30 Sep 2019 by A

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Well I Enjoyed My Stay And Main Thing Attract Me Staff, Because Every Single Member Of Staff is Helpful Person And it Has Swimming Pool And Really Nice Car Parking Just Love With This Novotel.

Posted by on 2 Sep 2019

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Comment from Hotel Management

27 Sep 2019 by A

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Nice and clean with friendly staff, the lobby is very stylish.

Posted by on 26 Jul 2019

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Comment from Hotel Management

27 Jul 2019 by SA

Thank you for taking time to share this wonderful review. I am glad you had a great stay with us. Please be assured your review has been duly shared with the team, reviews like these bring about a lot of encouragement and inspiration to strive to do even better. On behalf of the entire team of Novotel Heathrow M4J4, I look forward to welcome you again soon. Best regards, Agnello Silveira Front Office Manager

5 out of 5
Friendly staff but breakfast selection is limited.

Posted by on 23 Apr 2019

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2 out of 5

Posted by on 2 Mar 2019

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Comment from Hotel Management

22 Apr 2019 by Kind regards, Thomaie

Dear Anonymous, Thank you for rating us.

2 out of 5
Quick and friendly check in, however, was surprised to find i had to pay extra to park £12 is a lot, i had stayed for several days too. Would stay as part of an Airport hotel parking deal but not just at the hotel, bit cheeky to not have parking as part of the package. Also, I booked a 3 course dinner but it took so long the kitchen closed before I got dessert so missed out!

Posted by on 1 Mar 2019

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Comment from Hotel Management

3 Mar 2019 by Roberto

Thank you for taking the time to review our hotel. We are sorry to hear that we did not meet your expectations. We hope for your return in the future where we hope to better serve you. Kind Regards, Roberto

5 out of 5
Nice hotel, friendly staff and a comfortable bed. I would recommend this hotel to other people.

Posted by , from Slough on 7 Jan 2019

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Comment from Hotel Management

9 Jan 2019 by Roberto

Thank you for your review. We appreciate you taking the time to provide us with feedback. Kind Regards, Roberto

3 out of 5
Staff were great. Food excellent. Swimming pool could do with a clean in changing rooms. Room its self great but the beds are so hard its like sleeping on a concrete floor

Posted by , from Peterborough on 29 Oct 2018

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4 out of 5

Posted by on 29 Oct 2018

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About the Novotel London Heathrow Airport - M4 Jct 4

Location Cherry Lane, West Drayton, England UB7 9HJ

Renovations + Closures

This property is closed from 25 March 2020 to 30 June 2020 (dates subject to change).

Property Features

Novotel London Heathrow Airport - M4 Jct 4 offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 2476 square feet (230 square metres) and includes conference centres. A terrace, an arcade/games room, and multilingual staff are also featured at the family-friendly Novotel London Heathrow Airport - M4 Jct 4. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star West Drayton hotel is smoke free.

  • 1 building
  • 178 guestrooms or units
  • 3 levels
  • 2476 sq ft of conference space
  • 230 sq. m of conference space
  • Built in 1992
  • Dining venue
  • Bar or lounge
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers for purchase
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (3.6 km / 2.2 mi)
  • Train station: West Drayton Station (2.7 km / 1.7 mi)
  • Property shuttles: Airport drop-off
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London Heathrow Airport - M4 Jct 4 offers 178 forms of accommodation with minibars and a safe. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10 AM.

Elements – This brasserie serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Airport transport is offered at scheduled time 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per roomService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards
  • Number of children who can stay for free – 2

Fees

 

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.45 per person (approximately)
  • Airport shuttle fee: GBP 5.00 per person
  • Airport shuttle fee per child: GBP 5.00 (from 2 to 18 years old)
  • Self-parking fee: GBP 12 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Novotel
  • London Heathrow Novotel
  • London Novotel Heathrow
  • Novotel Heathrow
  • Novotel Heathrow London
  • Novotel London Heathrow Airport M4 Jct 4 Hotel
  • Novotel London Hotel Heathrow
  • Novotel Hotel London Heathrow
  • Novotel London Heathrow Hotel West Drayton
  • Novotel London Heathrow West Drayton, Greater London
  • Novotel West Drayton
  • West Drayton Novotel
  • Novotel London Heathrow Hotel
  • Novotel London Heathrow West Drayton
  • Novotel London M4 Jct 4 Hotel
  • Novotel London Heathrow Airport M4 Jct 4
  • Novotel London M4 Jct 4
  • Novotel London Heathrow Airport - M4 Jct 4 Hotel
  • Novotel London Heathrow Airport - M4 Jct 4 West Drayton
  • Novotel London Heathrow Airport - M4 Jct 4 Hotel West Drayton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.