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"Everything was fine. Staff were fine, got the job done if not overly friendly. " More

By a verified traveller on Thu 12 Mar 2020

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Hotel Description

Our customers tell us that they enjoy the breakfast at Novotel London Heathrow Airport T1 T2 and T3. During your stay, you'll be close to Twickenham Stadium. Enjoy features like free WiFi in public areas and a free manager's reception, plus a restaurant. Built in 2018, this 4-star hotel has 166 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and a memory foam bed in each room.

  • Air-conditioned rooms with memory foam beds, sofa beds and 24-hour room service
  • Free WiFi
  • Enjoy local and international cuisine while dining at Nest Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the proximity to the airport and the comfortable guestrooms
  • 5.6 mi (9 km) from Twickenham Stadium and 8 mi (12.9 km) from Windsor Castle
  • Airport shuttle service available for a fee

Standard Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£46* Per night/room 21 Jun - 22 Jun

Superior Double Room, 1 Double Bed with Sofa bed

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Novotel London Heathrow Airport T1 T2 and T3 ratings based on 15 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel London Heathrow Airport T1 T2 and T3

Everyone (11) Couples (2)
5 out of 5

Posted by on 6 May 2020

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4 out of 5
Everything was fine. Staff were fine, got the job done if not overly friendly.

Posted by on 12 Mar 2020

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Comment from Hotel Management

25 Mar 2020 by Raman

We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport T1 T2 and T3. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5

Posted by on 18 Feb 2020

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Comment from Hotel Management

21 Feb 2020 by Raman Lagoo

Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your feedback.

1 out of 5

Posted by on 15 Feb 2020

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Comment from Hotel Management

29 Feb 2020 by Gabriela Goncalves

Dear Guest, I am truly sorry that your stay fell short of our usual high levels of service and standards. Please accept my sincere apologies. I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriela Goncalves

4 out of 5

Posted by on 23 Dec 2019

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Comment from Hotel Management

25 Dec 2019 by Raman

Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your feedback. Sincerely Raman

5 out of 5
Very well designed hotel with some unique features. Lovely spacious rooms and great restaurant.

Posted by on 15 Dec 2019

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Comment from Hotel Management

25 Dec 2019 by Raman

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Raman Lagoo

1 out of 5

Posted by on 28 Aug 2019

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Comment from Hotel Management

5 Oct 2019 by Binthu

Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3. we really appreciate and value your rating.

5 out of 5

Posted by on 21 May 2019

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Comment from Hotel Management

23 May 2019 by Sunain aDhap

Dear Guest, We very much appreciate your rating regarding your stay at the Novotel London Heathrow Airport T1 T2 and T3. It is always a pleasure to receive positive rating. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Dhap Reception Manager

4 out of 5
excellent location, very good breakfast, spacious rooms. Bed was a little to much on the firm side though for my liking and i feel that there should be premium television channels for a 4* hotel, yet they did not even have a full range of freeview channels. that aside though, I would reccomend and would stay again when flying from heathrow

Posted by on 26 Mar 2019

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Comment from Hotel Management

2 Apr 2019 by Binthu

Thank you so much for staying with us, we really appreciate and value your feedback, regarding the beds and television please address this matter to the reception team next time you are staying with us and we will try to help you as much as we can to make your stay pleasant, My apologies for the inconvenience.

5 out of 5

Posted by on 24 Dec 2018

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Comment from Hotel Management

2 Jan 2019 by Siu Mok

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Siu Mok

About the Novotel London Heathrow Airport T1 T2 and T3

Location 234 Bath Road, Heathrow Point West, Hayes, England UB3 5AP

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A 24-hour fitness centre, a library, and multilingual staff are also featured at the business-friendly Novotel London Heathrow Airport T1 T2 and T3. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hayes hotel is smoke free.

  • 1 building
  • 166 guestrooms or units
  • 4 levels
  • Built in 2018
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (2.3 km / 1.4 mi)
  • Train station: Hayes & Harlington Station (3.9 km / 2.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London Heathrow Airport T1 T2 and T3 offers 166 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature memory foam mattresses. 55-inch Flat-screen televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Memory foam beds
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Fridge
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Nest Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner.

Nest Bar – This bar specialises in local and international cuisine and serves brunch, lunch, dinner and light fare. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Airport transport is offered at scheduled time 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 for adults and GBP 11.95 for children (approximately)
  • Airport shuttle fee: GBP 5.00 per person (one-way)
  • Airport shuttle fee per child: GBP 5.00 (one-way), (from 5 to 12 years old)
  • Self-parking fee: GBP 17.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel London Heathrow Airport T1 T2 T3 Hotel Hayes
  • Novotel London Heathrow Airport T1 T2 T3 Hotel
  • Novotel London Heathrow Airport T1 T2 T3 Hayes
  • Novotel London Heathrow Airport T1 T2 T3
  • Novotel London Heathrow T1 T2
  • Novotel London Heathrow Airport T1 T2 and T3 Hotel
  • Novotel London Heathrow Airport T1 T2 and T3 Hayes
  • Novotel London Heathrow Airport T1 T2 and T3 Hotel Hayes

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.