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4.3 out of 5

"Excellent location. Good breakfast. Nice bar. Clean and nice Rooms. " More

By a verified traveller on Fri 02 Aug 2019

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Hotel Description

Our customers tell us that they can't get enough of the great public transport around Novotel London Tower Bridge. During your stay, you're just a quick walk from The Gherkin. Features include free WiFi in public areas, plus a restaurant and a fitness centre. This 4-star hotel has 203 rooms over 7 floors. All rooms offer free WiFi and sofa beds.

  • All rooms offer sofa beds, 24-hour room service and plasma TVs
  • Free WiFi
  • Enjoy international cuisine while dining at Keepers Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the comfortable guestrooms and the helpful staff
  • Within a 10-minute walk of The Gherkin and Tower of London
  • Cats and dogs welcome for a fee

Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Novotel London Tower Bridge ratings based on 60 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel London Tower Bridge

Everyone (29) Couples (4) Family (11) Friends (3) Other (1)
4 out of 5

Posted by on 23 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by Giada

Thank you for the super review! Delighted you enjoyed your time with us and hope to welcome you back soon.Kind Regards

5 out of 5
Excellent location. Good breakfast. Nice bar. Clean and nice Rooms.

Posted by on 2 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by Giada

Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience!

5 out of 5

Posted by on 1 Jul 2019

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Comment from Hotel Management

2 Jul 2019 by Giada

Dear Anonymous, Thank you for the great review of our hotel! We are hoping to see you again very soon. Sincerely, Giada Melegoni Guest Relations

3 out of 5
nice location , lack of amenities ,small room, when checked in , staff not very friendly

Posted by on 28 May 2019

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Comment from Hotel Management

15 Jul 2019 by David

Dear Guest, thanks for your review and feedback which is gratefully received. Please accept our apologies for the elements of your stay where we need to improve, please be assured we will focus on addressing and improving in these areas. We hope we can welcome you back again soon to see this. Kind Regards, David

3 out of 5
Told restaurant was closed at 10.30 in evening by restaurant staff after checking with reception that restaurant/kitchen closes at 11pm (info in room which check later in room also said 11.00). Clearly restaurant staff really lazy and don't care about guests - not only did restaurant/hotel lose custom of family of 4, but it left me and my family very hungry and angry after long day in London. Equally outraged by breakfast next morning - Sunday morning went down for breakfast at 9 15 (breakfast is until 11am) and had to join enormous queue that winded its way into hotel reception area for a full 25 minutes. I don't expect to have to wait in hotel queue for 25 minutes for breakfast where I have paid decent money for breakfast. Reminiscent of low cost Ryanair-Style queue!! If you can't provide a decent breakfast service for paying guests then either don't offer it or ask people to pre-book slot on check in. Conclusion, if you treat your guests like a burden and don't make us feel welcome and wanted, and even fail to follow your own stated policies, then we don't return or recommend you.

Posted by , from Cambridge on 9 Oct 2018

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Comment from Hotel Management

25 Oct 2018 by Antoine Chauveau - Guest Experience Leader

Dear Adam, First of I would like to thank you for sharing your experience with us, I was both surprised and disappointed with regard to your evening experience, The restaurant is open until 10pm however we do serve food until 11pm both in the bar and the room service and I would like to apologise if this was miscommunicated to you and I can assure you that I took immediate action and reinforce with the team our service standard. I am sorry to read that your breakfast experience was not any better, despite the fact that we have displayed in the lifts a breakfast notice to advise our guest the possible waiting time at peak time we did experience a high number of customer coming for breakfast at the same time and a slow table turnover. I can assure you this was an unusual shortfall as we do receive a lot of positive comments about our breakfast service. I hope you will give us the opportunity to welcome you back at the Novotel London Tower Bridge in order to allow us to demonstrate to you the true level of service we pride ourselves for. Best Regards,

5 out of 5

Hotel

Good hotel, friendly and helpful Very convenient for tube ( Tower Hill few steps away )

Posted by , from Cardiff on 8 Apr 2018

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Comment from Hotel Management

19 Apr 2018 by Antoine Chauveau - Guest Experience Leader

Dear Kath, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback in order to always improve our services. We are delighted to read that you enjoyed our location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5

Nice hotel. Great location

Great stay. ONLY slight issue lack of toiletries in room . Bath mat to be collected from reception.. Go for 5th floor. Had nice view of Tower London

Posted by , from chelmsford on 3 Feb 2018

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Comment from Hotel Management

5 Feb 2018 by Veronique Delattre - General Manager

Thank you Peter for your comments. We are glad to read that you enjoyed your stay and we all look forward to welcome you back soon. For your future stays, do not hesitate to let us know during the booking time or check-in about the toiletries and bath mat. Our team will be more than happy to provide you extra amenities. Best regards,

4 out of 5

Nice hotel close to Tower of London

Lovely modern room in a great location. Breakfast very good

Posted by , from Bolton. Uk on 19 Sep 2016

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4 out of 5
Gute zentrale Lage, originelle Einrichtung, super Frühstücksbuffet.

Posted by on 11 Feb 2020

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Comment from Hotel Management

14 Feb 2020 by Giada, Guest Relations

Vielen Dank für die Bewertung. Wir hoffen, Sie bald wieder im Novotel Tower Bridge zu sehen. Grüße,

4 out of 5

Posted by on 17 Nov 2019

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Comment from Hotel Management

19 Nov 2019 by Giada

We are delighted you had the best stay with us and will be pleased to share your feedback with the team that will be delighted to receive your recognition. We hope we can welcome you back again soon to the Novotel Tower Bridge hotel. Kind Regards,

About the Novotel London Tower Bridge

Location 10 Pepys Street, London, England EC3N 2NU

Renovations + Closures

This property is closed from 27 March 2020 to 3 July 2020 (dates subject to change).

Property Features

Novotel London Tower Bridge offers its guests a sauna and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 484 square feet (45 square metres) and includes conference rooms. Tour or ticket assistance, an arcade/games room, and multilingual staff are also featured at the business-friendly Novotel London Tower Bridge. This 4-star London hotel is smoke free.

  • 203 guestrooms or units
  • 7 levels
  • 484 sq ft of conference space
  • 45 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Arcade/game room
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LCY-London City) (10.5 km / 6.5 mi)
  • Train station: London Fenchurch Street Station (0.9 km / 0.5 mi)
  • Metro station: Tower Hill Station (0.2 km / 0.1 mi)

Room Amenities

Novotel London Tower Bridge offers 203 forms of accommodation with a safe and complimentary bottles of water. 32-inch Plasma televisions come with satellite channels. Bathrooms include baths or showers and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

Keepers Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.

Keepers Bar Lounge – This bar specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.45 per person (approximately)
  • Pet fee: GBP 10 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London Tower Bridge Novotel
  • Novotel Hotel London Tower Bridge
  • Novotel London Tower Bridge
  • London Novotel
  • Novotel London Hotel Bridge
  • Novotel London Tower Bridge England
  • Novotel London Tower Bridge Hotel London
  • Novotel Tower Bridge
  • Novotel London Tower Bridge Hotel
  • Novotel London Tower Bridge Hotel
  • Novotel London Tower Bridge London
  • Novotel London Tower Bridge Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.