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4.4 out of 5

"Hotel was in a great location. Needs a bit of attention with cleanliness and staff efficiency at the bar " More

By a verified traveller on Sat 22 Feb 2020

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Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
£95* Per night/room 20 Jun - 21 Jun

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, 1 Queen Bed with Sofa bed (Premium)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Premium Room, 1 Queen Bed (Executive)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Novotel London Waterloo. During your stay, you're just a quick walk from St. Thomas' Hospital. Features include free WiFi in public areas, plus a restaurant and a fitness centre. This 4-star hotel has 187 rooms over 6 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and rainfall showerheads
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have great things to say about the value of their stay and the helpful staff
  • Within a 15-minute walk of St. Thomas' Hospital and Houses of Parliament
  • Pets welcome for a fee

Novotel London Waterloo ratings based on 37 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel London Waterloo

Everyone (29) Couples (1) Family (4)
4 out of 5
Hotel was in a great location. Needs a bit of attention with cleanliness and staff efficiency at the bar

Posted by on 22 Feb 2020

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5 out of 5

Posted by on 12 Feb 2020

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4 out of 5

Posted by on 9 Dec 2019

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4 out of 5

Posted by on 26 Apr 2019

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5 out of 5

Posted by on 4 Feb 2019

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5 out of 5
Nice hotel close very close to the main attractions.

Posted by on 8 Aug 2018

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5 out of 5

Lovely hotel

Pros: Central, new, friendly
Very central hotel, within walking distance of Westminster and the South Bank. The room I stayed in was very new, and was lovely and quiet with great facilities.

Posted by on 5 May 2017

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5 out of 5
Sehr freundliche, hilfsbereite Personal. Sauberes Zimmer mit USB Anschlüsse fürs Aufladen von Handy etc. Gutes Frühstück.

Posted by , from Schweiz on 11 Feb 2020

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4 out of 5
Das Hotel ist zentral gelegen. Mit Bus Nr. 3 gelangt man in Kürze zum Westminster. Die nächste U-Bahn Station ist 10 Minuten entfernt. Das Sofabett für die dritte Person war etwas kurz und unbequem. Sonst waren wir sehr zufrieden. Das Bad mit Regenwalddusche war gross und gut. Das Restaurant und die Bar haben wir gerne besucht. Das Personal war sehr freundlich.

Posted by on 18 Dec 2019

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5 out of 5

Posted by on 30 Oct 2019

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel London Waterloo offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 2153 square feet (200 square metres) and includes conference centres. Tour or ticket assistance, an arcade/games room, and multilingual staff are also featured at the family-friendly Novotel London Waterloo. Parking is available for a fee. This 4-star London hotel is smoke free.

  • 1 building
  • 187 guestrooms or units
  • 6 levels
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LCY-London City) (14.4 km / 9 mi)
  • Train station: Vauxhall Station (1.1 km / 0.7 mi)
  • Metro station: Lambeth North Underground Station (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London Waterloo offers 187 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. Flat-screen televisions come with satellite channels. Bathrooms include a rainfall showerhead, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10 AM.

Elements – This restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10 per pet, per night, plus a deposit of GBP 10 per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property does not follow regional sanitisation guidelines
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.45 per person (approximately)
  • Self-parking fee: GBP 24 per night
  • Pet deposit: GBP 10 per night
  • Pet fee: GBP 10 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London Waterloo Novotel
  • Novotel Hotel London Waterloo
  • Accor London Waterloo
  • London Novotel Waterloo
  • Novotel London Waterloo England
  • Novotel London Waterloo Hotel London
  • Novotel London Waterloo Hotel
  • Novotel Waterloo Hotel
  • Novotel London Waterloo
  • Novotel Waterloo
  • Novotel London Waterloo Hotel
  • Novotel London Waterloo London
  • Novotel London Waterloo Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.