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"Were attending Rugby at Twickenham. Hotel was well located for us and value for money, Hotel staff were very polite and rooms comfortable and clean. W ... " More

By a verified traveller on Mon 12 Feb 2018

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Hotel Description

The comfortable rooms at Novotel London West get high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants and a fitness centre are available. This 4-star hotel has 630 rooms over 9 floors. Enjoy your stay with amenities like free WiFi and cable TV channels in each room.

  • All rooms offer iPod docking stations, 24-hour room service and cable TV
  • Free WiFi
  • Enjoy international cuisine while dining at Artisan
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the central location and the proximity to the airport
  • Just a 4-minute drive from Eventim Apollo and 9 minutes from Westfield London Shopping Centre
  • Pets welcome for a fee (restrictions apply)

Superior Twin Room, 1 Single Bed

Bed Count 1 Single Bed Maximum Occupancy 2 Max
£91* Per night/room 13 Jul - 14 Jul

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Twin Room, 2 Single Beds (Accessible)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 1 Queen Bed (Executive)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Novotel London West ratings based on 31 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel London West

Everyone (24) Couples (1) Family (2)
4 out of 5
Were attending Rugby at Twickenham. Hotel was well located for us and value for money, Hotel staff were very polite and rooms comfortable and clean. Would go again.

Posted by on 12 Feb 2018

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Comment from Hotel Management

12 Feb 2018 by Guest Relations

Dear Anonymous, Thank you very much for this very nice review! I am really delighted to read that you had a nice stay with us and in London and I hope that the game was fantastic. It was a pleasure to have you as our guest. Sincerely, Marjorie Morello Guest Relations

3 out of 5

Disappointing

Location: Great location. Close to Hammersmith station and plenty of shops/restaurants.
The first room we were put into was atrocious. I would not have been able to remove my shoes as the carpet was filthy in every way. We complained and they allocated another room which was just as filthy, worn, old and horrible. We went to reception to ask for our money back and were then put into another room in a different part of the hotel. This room was actually clean and the carpet was normal. If you book this hotel, be sure to book one of the newer rooms. Breakfast was adequate.

Posted by on 7 Jan 2018

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Comment from Hotel Management

10 Jan 2018 by Novotel London West

Thankyou for taking the time to provide your feedback. Our apologies that you were unhappy with the state of your room.

4 out of 5

Sink was blocked

The water in the bathroom sink would not go down for a long time, which was quite annoying. Other than that it was a pleasant stay.

Posted by , from Derby on 6 Nov 2017

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Comment from Hotel Management

12 Nov 2017 by Novotel London West

Thankyou for your feedback Zee. Our sincerest apologies that there was an issue with the bathroom sink in your room.

4 out of 5

good for conferences

Pros: food
Location: close to metro station, design museum is nearby
breakfast is good, staff is friendly. the only thing is that the bed sheet for my son is not that clean.

Posted by on 27 Apr 2017

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4 out of 5
Gutes preis/leistungsvergältnis, matrstze etwas hart aber ok

Posted by on 19 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Guest Services

Thank you for your feedback. Have a nice day ahead.

4 out of 5

Posted by on 9 Feb 2020

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Comment from Hotel Management

9 Feb 2020 by Guest Services

Thank you very much for your feedback. Have a nice day ahead.

3 out of 5

Posted by on 13 Dec 2019

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Comment from Hotel Management

17 Dec 2019 by Guest Relation Officer

Thank you for taking the time to review us.

3 out of 5

Posted by on 30 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Guest Services

I am sorry that your experience did not meet your expectations. It is our hope that you will give us the opportunity to better serve you in the near future.

3 out of 5
Zimmer klein und alt. Frühstück war fein, Personal war freundlich.

Posted by on 25 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Guest Services

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future.

4 out of 5
Frühstücksbuffet jeden Tag das selbe, keine neuerungen. Zimmer recht eng für 4 Personen. Sonst super

Posted by on 23 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Guest Services

Thank you very much for your feedback. We hope to welcome you back again in future.

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 53820 square feet (5000 square metres) and includes conference rooms. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.

  • 630 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 53820 sq ft of conference space
  • 5000 sq. m of conference space
  • Bar or lounge
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (20.3 km / 12.6 mi)
  • Train station: Kensington (Olympia) Station (1.2 km / 0.7 mi)
  • Metro station: Hammersmith Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London West offers 630 forms of accommodation with iPod docking stations and minibars. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Fridge
  • Coffee maker
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6 AM to 10:30 AM.

Artisan – This restaurant specialises in international cuisine and serves lunch and dinner.

Aroma – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 17.50 per person (approximately)
  • Self-parking fee: GBP 84.00 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London West Novotel
  • Novotel Hotel London West
  • Novotel London West
  • Accor London West
  • London Novotel
  • Novotel London West England
  • Novotel London West Hotel London
  • Novotel London West Hotel
  • Novotel London West Hotel
  • Novotel London West London
  • Novotel London West Hotel London

You should know

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.