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4.2 out of 5

"Check in was excellent and staff very friendly. Room very clean. I booked for 3 of us - the main bed was good but the sofa bed not so good. My main su ... " More

By a verified traveller on Tue 10 Mar 2020

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Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£104* Per night/room 26 Sep - 27 Sep

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Executive Studio (London Eye View)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Superior Room (London Eye View)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite (London Eye View)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the great public transport around Park Plaza County Hall London. During your stay, you're just a quick walk from St. Thomas' Hospital. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant. Built in 2008, this 4-star hotel has 399 rooms over 14 floors. All rooms offer free WiFi and plasma TVs.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and minibars
  • Free WiFi and wired Internet
  • Enjoy Italian cuisine while dining at Atrio Restaurant and Bar
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Treat yourself to body wraps, facials or aromatherapy at Aurora Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the local sightseeing and the helpful staff
  • Steps from Southbank Centre Book Market and Florence Nightingale Museum

Park Plaza County Hall London ratings based on 108 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Park Plaza County Hall London

Everyone (82) Couples (8) Family (10)
3 out of 5
Check in was excellent and staff very friendly. Room very clean. I booked for 3 of us - the main bed was good but the sofa bed not so good. My main surprise was the nose of one of 3 lifts all night (loud clanking noise at ground level). I asked the evening manager and was surprised by his response, being "noise is very subjective, like temperature and some people are more sensitive than others". Will not stay there again - a pity!

Posted by on 10 Mar 2020

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Comment from Hotel Management

11 Mar 2020 by Ilona

Dear Guest, Thank you for taking the time to review your stay. While we are glad you enjoyed our rooms, we wish you had a better experience. We are terribly sorry that we couldn't exceed your expectations with our services. It is unacceptable for us to provide such a poor service. This is not something that we aim to deliver at all. Please be assured that we will discuss this with our team and make sure it never happens. We hope we can win your trust back on the next occasion and create a much better experience. -Ilona

4 out of 5
Excellent location for most of South Bank and West End facilities. Good size rooms and a decent breakfast, although a bit busy at peak times. Overall very satisfied.

Posted by on 6 Jan 2020

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Comment from Hotel Management

8 Jan 2020 by Lucy

Thank you for your feedback. We're so pleased that your stay lived up to expectations and you enjoyed the room and breakfast. We hope that we can welcome you back on your next trip to London. Warm regards, Lucy

4 out of 5

Posted by on 1 Dec 2019

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5 out of 5
Good Sized room - Nice Breakfast, Very Clean Lifts are quite slow Pleasant Stay

Posted by on 5 Nov 2019

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Comment from Hotel Management

8 Nov 2019 by Carla Lo Giudice - Guest Relation Manager

Dear Guest, Thank you very much for the amazing score. We are glad to read that you could enjoy your stay in our property. We hope to have you here again any time soon. Kind Regards, Carla Lo Giudice Guest Relation Manager

5 out of 5
Excellent stay! Close to Houses of Parliament, London Eye and Waterloo Station. It easy access to other attractions if you walk along the riverside with plenty of restaurants. I always book at this hotel when I stay overnight in London. The staff are really friendly and helpful. My room was beautifully laid out and was super clean.

Posted by on 30 Aug 2019

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Comment from Hotel Management

3 Sep 2019 by Carla Lo Giudice - Guest Relation Manager

Dear Haze, Thank you for your feedback. We are happy you stay met your expectation. We hope to have you again in our property. Kind Regards, Carla Lo Giudice Guest relation Manager

5 out of 5

Posted by on 8 Jun 2019

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Comment from Hotel Management

8 Jun 2019 by Vanessa

Dear guest, Thank you for staying with us. We are glad to read that you have enjoyed your stay at our hotel and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

5 out of 5
Good location and very nice staff. Qtqtqtqtqtqtqtq

Posted by on 12 Apr 2019

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Comment from Hotel Management

13 Apr 2019 by Vanessa

Dear guest, Thank you for staying with us. We are glad to read that you have enjoyed your stay and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

3 out of 5
Ok but very expensive for an average hotel, which I guess is because of the location- it is convenient for Waterloo and Westminster

Posted by on 26 Mar 2019

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Comment from Hotel Management

26 Mar 2019 by Vasilica

Dear Anonymous, Thank you for staying with us and for your feedback. We hope to welcome you back in the near future. Kind regards, Vasilica Cojocaru Guest Relations Team

1 out of 5
Breakfast food was rank it was rubbery cold judt horrible

Posted by on 10 Mar 2019

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Comment from Hotel Management

10 Mar 2019 by Vasilica

Dear Anonymous, Thank you for your feedback. We are sorry to read your breakfast experience has not met your expectations. Please be assured this has been shared with Food and Beverage Manager and we will work diligently to make sure we provide the best services to our guests. We hope to welcome you back in the future. Best regards, Vasilica Cojocaru Guest Relations Team

5 out of 5
Great location. Room layout worked perfectly for a family of four.

Posted by on 25 Feb 2019

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Comment from Hotel Management

26 Feb 2019 by Vanessa

Dear guest, Thank you for staying with us. We are glad to read that you have enjoyed your stay at our hotel and we look forward to welcome you back. Best regards, Vanessa Kraemer Guest Relations Manager

About the Park Plaza County Hall London

Location 1 Addington Street, London, England SE1 7RY

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Park Plaza County Hall London offers its guests a full-service spa and a 24-hour fitness centre. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 2356 square feet (219 square metres). Tour or ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly Park Plaza County Hall London. For a fee, parking is available. This 4-star London hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • 2356 sq ft of conference space
  • 219 sq. m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (29.2 km / 18.2 mi)
  • Train station: London Waterloo Station (0.7 km / 0.5 mi)
  • Metro station: Waterloo Underground Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Park Plaza County Hall London offers 399 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. Plasma televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Films for purchase
  • Egyptian cotton linens
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Atrio Restaurant and Bar – This restaurant specialises in Italian cuisine and serves breakfast and dinner. A children's menu is available.

Atrio Restaurant and Bar – This bar specialises in international cuisine and serves lunch, dinner and light fare. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

Aurora Spa has massage/treatment rooms. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Enhanced food service safety measures are in place. The property affirms that it follows sanitisation practices of Safety Protocol (Radisson) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Credit card pre-authorisation
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on site
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 19.50 per person (approximately)
  • Valet parking fee: GBP 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Plaza County Hall London
  • Park Plaza Hall
  • Park Plaza Hall Hotel
  • Park Plaza Hall Hotel London County
  • Park Plaza London County Hall
  • Park Plaza County Hall London England
  • Park Plaza County Hall London Hotel London
  • Park Plaza County Hall London Hotel
  • Park Plaza County Hall Hotel
  • Park Plaza County Hall
  • Park Plaza County Hall London England
  • Park Plaza County Hall London Hotel
  • Park Plaza County Hall London London
  • Park Plaza County Hall London Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.