4.2 out of 5

"The hotel staff were wonderful and couldn’t do enough to help. We really enjoyed our stay and as they were so friendly towards the children we will de ... " More

By a verified traveller on Mon 26 Mar 2018

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Hotel Description

Our customers tell us they enjoy the sightseeing around Park Plaza County Hall London. During your stay, you're just a quick walk from Coca-Cola London Eye. Features include free WiFi in public areas, plus a full-service spa and a restaurant. Built in 2008, this 4-star hotel has 399 rooms over 14 floors. Enjoy your stay with amenities like free WiFi and a plasma TV in each room.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and minibars
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at L italiano, a buffet restaurant that serves Italian cuisine
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Indulge with manicures and pedicures, detox wraps or body wraps at Aurora Spa
  • Services include concierge services, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Steps from Southbank Centre Book Market and Florence Nightingale Museum

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£113 per night

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Studio (London Eye View)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room (London Eye View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Studio

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Park Plaza County Hall London ratings based on 94 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Park Plaza County Hall London

Everyone (56) Business (2) Couples (7) Family (11) Friends (13) Other (2)
5 out of 5

Posted by on 16 Dec 2018

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Comment from Hotel Management

16 Dec 2018 by Getter Leemet, Guest Relations Manager

Dear Chloe, Thank you for your rating. We hope to welcome you back soon. Kind regards, Getter Leemet Guest Relations Manager

4 out of 5
Paid extra for room with a view of the London Eye and were on the 13th floor with a great view including a very nice sunset! Room comfortable with good bes, TV with many chanells, tea making facilities, free WIFI. Bathroom good with a proper bath (and shower over) and good quality toiletries. Break fast mainly buffet style with only tea brought to the table but a good, quality selection . Helpful staff throughout at reception and breakfast. Only negative - no water of biscuits in room which is usually standard in hotels of this class/cost

Posted by , from Hampshire on 30 Sep 2018

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Comment from Hotel Management

1 Oct 2018 by Guest Relations

Hi Phil, Thank you for the fantastic review, I am glad you enjoyed your hotel, and I have passed on your comments about the biscuits and water, to our head housekeeping as they are normally in our Executive, Junior suites and Penthouses. We look forward to seeing you in the near future. Regards Mark Harmon Guest Relations

5 out of 5
Great staff! Great room! First time staying at this London hotel and will Deff be back

Posted by , from Manchester on 23 Sep 2018

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Comment from Hotel Management

23 Sep 2018 by Getter Leemet, Guest Relations Manager

Dear Parveen, Thank you for your feedback. We look forward to welcome you back in the near future. Kind regards, Getter Leemet Guest Relations Manager

5 out of 5
The hotel staff were wonderful and couldn’t do enough to help. We really enjoyed our stay and as they were so friendly towards the children we will definitely be going again.

Posted by on 26 Mar 2018

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Comment from Hotel Management

29 Mar 2018 by Sergio Cruz

Dear Natalie, Thank you for your amazing comment about our staff. I will pass to all of them and I am sure that they are going to be really happy . Kind regards,

5 out of 5

Great hotel and location

Loved the kitchenette microwave etc. Don’t think the sofabed would be comfortable for more than one night. Hotel temperature is perfect. Normally they are too hot and stuffy

Posted by on 23 Jan 2018

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Comment from Hotel Management

24 Jan 2018 by Bradley Werb

Dear Guest Thank you for your review. We are so glad your stay was enjoyable and found the hotel comfortable for your short stay. We do have additional mattresses and toppers for our sofa beds should our guests not find them comfortable however we are planning a refurbishment of our rooms this year which will include new sofa beds! We hope to welcome you back again soon. Kind Regards Bradley Werb Front of House Manager

3 out of 5

Good location near Waterloo station and London Eye

Pros: Location
Cons: An upgrade and the issues mentioned could be addressed.
As an older person the bathroom facilities were dated and awkward to manage. I was unable to operate the plug mechanism in the washbasin as it was very stiff. There was no indication how to operate the bath/shower taps and so the rain shower squirted water out when I was trying to fill the bath. There were no saucers for the 2 cups provided and I had to climb onto a chair to access those. There were no complimentary biscuits and a stain on the bed cover. The bed was comfortable but despite turning the temperature down, the room was extremely warm. I found the room claustrophobic, overlooking the dining area. Breakfast was nothing special and spaces between the tables tight. My daughter who has a broken finger had to move her chair around to avoid being bumped into.

Posted by on 15 Jan 2018

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Comment from Hotel Management

17 Jan 2018 by VG

Dear Guest, Thank you for your review. We are so disappointed to read about your recent stay with us at the hotel. This is of course not up to our usual high standard and do hope that you were able to speak with our guest relations team in order to follow up on your concerns. We all hope that we have the opportunity to prove how good we really are. Kind regards: Valentin Georgiev Guest Relations Manager

5 out of 5

Birthday surprise

Couldn’t fault this hotel at all. Staff were friendly and attentive. We were upgraded to a suite for the whole of our stay which was much appreciated. Room was large, spacious and comfortable with fantastic views of the city. I would recommend this hotel to family and friends and would stay here again.

Posted by , from Bristol, U.K on 13 Dec 2017

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Comment from Hotel Management

13 Dec 2017 by Alba Rey

Dear Adam, Thank you for taking the time to write such a lovely review of your recent stay with us. I am so glad that your guests and yourself enjoyed a wonderful stay, and it scored so highly on all accounts, I will share your feedback with my team. We do hope you will return to visit us again very soon. Kind regards, Alba Rey Guest Relations Manager

5 out of 5

Family mini break

Pros: The location and view from the room and the space of a junior suite Overall a really pleasant stay - many thanks to the staff who were very helpful
Cons: Don't think it could be sorted really but there is no taxi pull in outside the hotel. Not a real problem more of an inconvenience.
Location: Location great for Waterloo station. Very close to the south bank and restaurants and near the london eye. Easy to walk across Westminster bridge
The junior suite worked well for us. Our adult daughter cane with us so gave us plenty of space. The mini kitchen was also an added bonus. The only fault was that under the pillow cases on the bed the pillows were very stained. We only saw this on the day we departed otherwise we would have asked for them to be replaced.

Posted by , from Chehire on 5 Nov 2017

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Comment from Hotel Management

10 Nov 2017 by Alba Rey

Dear John, Thank you for reviewing your recent stay in Park Plaza County Hall! We are proud to see you had a really good time with us and that you appreciated our Staff helpfulness and professionalism . We hope to have the occasion to welcome you back soon on your next visit to guarantee another lovely stay in our hotel! On behalf of the entire Team, we would like to thank you once more for your kind words. Kind regards, Alba Rey Guest Relations Manager

4 out of 5

Nice hotel close to London Eye

Air condition should have more options, sometimes room was to hot

Posted by on 30 Oct 2017

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Comment from Hotel Management

1 Nov 2017 by Alba Rey

Dear guest, Thank you taking the time to share your feedback. We are glad to read that you had a great stay in our hotel and we would like apologise about the issue with the room temperature, I will share your feedback with our Maintenance team. We do hope to see you back soon. Kind regards, Alba Rey Guest Relations Manager

5 out of 5
A really fabulous place to stay - couldn't have enjoyed it more. Great location, lovely room and very friendly helpful staff.

Posted by on 29 Oct 2017

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Comment from Hotel Management

1 Nov 2017 by Alba Rey

Dear guest, Many thanks for your wonderful feedback following your stay with us. I was really pleased to read that you enjoyed your stay including the great location, how comfortable you found the facilities and of course the brilliant service we try our hardest to provide to our guests. All of the team look forward to welcoming you back soon. Warm regards, Alba Rey Guest Relations Manager

About the Park Plaza County Hall London

Location 1 Addington Street, London, England SE1 7RY

Property Features

Park Plaza County Hall London offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business centre. Event space at this hotel measures 2356 square feet (219 square metres). Tour or ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly Park Plaza County Hall London. For a fee, parking is available. This 4-star London hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • 2356 sq ft of conference space
  • 219 sq. m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (29.1 km / 18.1 mi)
  • Train station: London Waterloo Station (0.7 km / 0.5 mi)
  • Metro station: Waterloo Underground Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Park Plaza County Hall London offers 399 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. Plasma televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Films for purchase
  • Egyptian cotton linens
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

L italiano – This restaurant specialises in Italian cuisine and serves breakfast and dinner. A children's menu is available. Open daily.

Spectrum Bar and Cafe – This bar specialises in international cuisine and serves lunch, dinner and light fare. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

Aurora Spa has massage/treatment rooms. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel will place a credit card pre-authorization for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 19.50 for adults and GBP 0.00 for children (approximately)
  • Valet parking fee: GBP 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Plaza County Hall London Hotel
  • Park Plaza County Hall Hotel
  • Park Plaza County Hall London
  • Park Plaza County Hall
  • Park Plaza County Hall London England
  • Park Plaza County Hall London Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.