4.0 out of 5

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Hotel Description

Phoenix Hotel's central location gets good marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. You'll find features such as free breakfast and free WiFi in public areas, plus a bar. Built in 1854, this 3-star hotel has 125 rooms over 6 floors. Each room includes amenities such as free WiFi and a TV.

  • All rooms offer TVs, coffee/tea makers and phones
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Services include concierge services, tour or ticket assistance and luggage storage
  • Guests speak favourably about the proximity to the airport and the central location
  • Within a 15-minute walk of Kensington Gardens and Kensington Palace

Standard Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£71* Per night/room 22 Sep - 23 Sep

Standard Quadruple Room, 1 Bedroom

Bed Count 4 Single Beds Maximum Occupancy 4 Max

Small Double

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Standard Single Room (1 Single Bed)

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Phoenix Hotel ratings based on 13 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Phoenix Hotel

Everyone (11)
4 out of 5
Hyvä sijainti, siisti huone, plussaa isot kylpypyyhket. Vanhoissa rakennuksissa olevissa hotelleissa ei aina ole hissiä, täällä on. Ei tarvitse raahata painavaa matkalaukkua kapeissa portaikoissa, ihanaa. Tähän hotelliin aion majoittua uudelleen ja suositella tutuille. Paddingtonin asema lähellä josta pääsee helposti Heathrowlle.

Posted by on 12 Aug 2019

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Comment from Hotel Management

12 Aug 2019 by Phoenix

Good evening, Many thanks for your review. We are glad you enjoyed your stay at the Phoenix Hotel and thank you for recommending the Hotel to other travellers. We look forward to welcoming you back on your next trip to London. kind regards,

4 out of 5
Huone oli siisti ja sijainti mainio. Henkilökunta oli ystävällistä. Myös aamiainen oli ihan hyvä.

Posted by on 1 Jun 2019

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Comment from Hotel Management

3 Jun 2019 by Guest Relations Manager

Good morning, Many thanks for your review of the Phoenix Hotel London. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5 out of 5

Posted by on 15 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Guest Relations Manager

Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4 out of 5
Sehr gute Lage, Preis/Leistung stimmt, freundliches und hilfsbereites Personal, unkomplizierte Abwicklung beim Checking/Checkout. Das Hotel Phoenix mpfehle ich gerne weiter.

Posted by on 2 Feb 2019

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Comment from Hotel Management

4 Feb 2019 by Guest Relations Manager

Good morning, Many thanks for your review of the Phoenix Hotel London. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4 out of 5

Posted by on 6 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by Guest Relations Manager

Good morning, Many thanks for your review of the Phoenix Hotel London. We are so glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4 out of 5

Posted by on 7 Dec 2018

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Comment from Hotel Management

7 Dec 2018 by Guest Relations Manager

Good morning, Many thanks for your review of the Phoenix Hotel London. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4 out of 5
Zimmer im Sommer sehr warm. Steht nur ein Ventilator zur Verfügung. Zimmer sind klein aber für ein Stadthotel wo man sich wenig aufhält absolut genügend. Team sehr freundlich und hilfsbereit!

Posted by , from Schweiz on 23 Jul 2018

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Comment from Hotel Management

23 Jul 2018 by Guest Relations Manager

Good afternoon, Many thanks for your feedback of the Phoenix Hotel London. We are so glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

3 out of 5
Huone oli päällisin puolin siisti mutta esim. puhelimen luuri ja kaukosäädin ihan hirveässä töhnässä. Lisäksi suihkun ja lavuaarin hanat olivat kummallisissa roiskeissa. Asiasta valittaessani tietysti pahoiteltiin ja tarjouduttiin siivoamaan uudelleen. Uudella siivouksella en huomannut juuri mitään muutosta ja päädyin putsaamaan likaisimmat kohdat itse. Henkilökunta oli ystävällistä, mutta aamiaiselta puuttuivat täysin kaikenlaiset kasvikset ja hedelmät. Tai hedelmiä kyllä oli mutta kaikki säilykkeitä.Hotellin plussana ehdottomasti hyvä sijainti! Bayswaterin metroasemalle oli kivenheitto ja Hyde Parkiinkaan ei kauaa tarvinnut kävellä.

Posted by , from Espoo on 2 May 2018

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Comment from Hotel Management

8 May 2018 by Guest Relations Manager

Good morning, Many thanks for your review of the Phoenix Hotel London. We offer all of our guest a complementary continental breakfast. Your feedback on the shower has been useful. We look to welcoming you back. Kind regards, Phoenix Hotel London

4 out of 5

sehr gute Lage,

Pros: Lage , gute Heizung, Dusche,aufmerksames Personal, welches gelächelt hat. beim Frühstück
Cons: Vielleicht mal neue Zimmertüren.
Location: Zentral, Pubs, Park bei schönem Wetter
Zimmer klein, aber alles vorhanden, was es braucht, Personal beim Frühstück super nett. sehr gute Lage, Einkaufsmöglichkeiten, Underground und Busse gleich in der Nähe. Wlan hat top funktioniert.

Posted by , from Schweiz on 2 Apr 2018

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Comment from Hotel Management

4 Apr 2018 by Phoenix

Thank you for taking the time to review your recent stay at the Phoenix. We appreciate your valued feedback. I am delighted you enjoyed your stay and particularly found the location to your liking. We look forward to welcoming you again, in the not too distance future. Kind regards,

5 out of 5
Pros: Das gemütliche Bett, der Kaffe beim Frühstück, das Büffett, die Dusche, die Sauberkeit.
Sauberes Zimmer, gemütliches Bett, schönes Frühstück, sehr guter Kaffee, man bekommt shampoo und Bodyseife, Handtücher im Zimmer und Fön. Fernsehn auch enthalten. Hatte nichts auszusetzen.

Posted by on 1 Apr 2017

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Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. The business-friendly Phoenix Hotel also features tour or ticket assistance, coffee/tea in common area, and concierge services. This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Continental breakfast (free)
  • Bar or lounge
  • 1 conference room
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow) (24.6 km / 15.3 mi)
  • Train station: London Paddington Station (1.5 km / 0.9 mi)
  • Metro station: Bayswater Underground Station (0.3 km / 0.2 mi)
  • Parking:

Room Amenities

Phoenix Hotel offers 125 forms of accommodation with coffee/tea makers and a hairdryer. This London hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom

Food & Drink

Guests are served a free continental breakfast daily.

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 1 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Debit cards not accepted

Hotel Names

  • Phoenix Hotel Hotel
  • Best Western Phoenix Hotel London
  • Best Western Phoenix London
  • Hotel Best Western Phoenix
  • Phoenix Hotel Best Western
  • Phoenix Hotel London
  • Phoenix London
  • Phoenix Hotel London England
  • Phoenix Hotel London, England
  • Phoenix Hotel London
  • Phoenix Hotel Hotel London
url importing https://www.ebookers.com/London-Hotels-Phoenix-Hotel.h11006-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.