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4.1 out of 5

"Simple but nice and clean and excellent location. Friendly staff at the hotel. " More

By a verified traveller on Sun 11 Oct 2020

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Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£73* Per night/room 24 Jun - 25 Jun

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Quadruple Room, 1 Bedroom

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Small Double

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Standard Single Room (1 Single Bed)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Hotel Description

The great public transport around Phoenix Hotel gets high marks from our customers. During your stay, you're just a quick walk from Queensway. You'll find features such as free WiFi in public areas, plus a bar and dry cleaning service. Built in 1854, this 3-star hotel has 125 rooms over 6 floors. Enjoy your stay with amenities like free WiFi and a TV in each room.

  • All rooms offer TVs, coffee makers and phones
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the proximity to public transport and the WiFi
  • Steps from Queensway and 6 minutes on foot from Kensington Gardens

Phoenix Hotel ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Phoenix Hotel

Everyone (13) Couples (1) Family (2)
4 out of 5
Simple but nice and clean and excellent location. Friendly staff at the hotel.

Posted by on 11 Oct 2020

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Comment from Hotel Management

11 Oct 2020 by Phoenix

Good Morning, Many thanks for your review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

5 out of 5

Posted by on 26 Oct 2019

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Comment from Hotel Management

28 Oct 2019 by Guest Relations Manager

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4 out of 5
Freundlicher Empfang, gutes Frühstück, schnelle Reparatur bei defektem Lavabo. Wäre schön, wenn der Umwelt zuliebe die Badetücher nur dann gewechselt werden, wenn der Gast sie bereitlegt dafür.

Posted by on 7 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Phoenix

Good Morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4 out of 5

Posted by on 17 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by Phoenix

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

5 out of 5
J ai beaucoup apprécié cet hôtel! Tranquillité du lieu,propreté et personnel hôtelier aux petits soins! À proximité de restaurants avec différentes cuisines et près du metro Je recommanderai cet établissement! Qualité prix très bien

Posted by on 15 Dec 2019

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Comment from Hotel Management

16 Dec 2019 by Guest Relations Manager

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4 out of 5
Zentrale Lage mit sehr guten Verbindungen über die öffentlichen Verkehrsmittel.

Posted by on 14 Nov 2019

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Comment from Hotel Management

14 Nov 2019 by Guest Relations Manager

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4 out of 5

Posted by on 24 Oct 2019

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Comment from Hotel Management

25 Oct 2019 by Guest Relations Manager

Good morning, Many thanks for your review of the Phoenix Hotel London. We are so glad that overall you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

3 out of 5
Sijainti oli hyvä suhteessa julkisiin. Huone oli katutasossa ja melu sen mukainen. Äänieristys on olematon. Lisäksi huoneen wc:ssä ei ollut lavuaaria.

Posted by on 23 Oct 2019

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Comment from Hotel Management

23 Oct 2019 by Phoenix

Good morning, Thank you for your feedback. We could have allocated a room to the back of the Hotel if we had known your room was too noisy for you. All our bathrooms have a basin. I am disappointed that we failed to meet your expectations on this stay. I hope you will choose to stay with us again.

4 out of 5
Gute Lage, unkompliziertes Hotel, Gepäckraum war sehr gut

Posted by , from Schweiz on 13 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by Guest Relations Manager

Good morning, Many thanks for your review of the Phoenix Hotel London. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4 out of 5
Hyvä sijainti, siisti huone, plussaa isot kylpypyyhket. Vanhoissa rakennuksissa olevissa hotelleissa ei aina ole hissiä, täällä on. Ei tarvitse raahata painavaa matkalaukkua kapeissa portaikoissa, ihanaa. Tähän hotelliin aion majoittua uudelleen ja suositella tutuille. Paddingtonin asema lähellä josta pääsee helposti Heathrowlle.

Posted by on 12 Aug 2019

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Comment from Hotel Management

12 Aug 2019 by Phoenix

Good evening, Many thanks for your review. We are glad you enjoyed your stay at the Phoenix Hotel and thank you for recommending the Hotel to other travellers. We look forward to welcoming you back on your next trip to London. kind regards,

Property Features

As a guest of Phoenix Hotel, you'll find tour or ticket assistance, coffee/tea in common area, and concierge services. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Phoenix Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Bar or lounge
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Heathrow Airport (LHR) (25.8 km / 16 mi)
  • Train station: London (QQP-Paddington Train Station) (1.5 km / 0.9 mi)
  • Metro station: Bayswater Underground Station (0.3 km / 0.2 mi)

Room Amenities

Phoenix Hotel offers 125 forms of accommodation with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitiser.

  • Property is cleaned with disinfectant
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Phoenix Hotel Hotel
  • Best Western Phoenix Hotel London
  • Best Western Phoenix London
  • Hotel Best Western Phoenix
  • Phoenix Hotel Best Western
  • Phoenix Hotel London
  • Phoenix London
  • Phoenix Hotel London England
  • Phoenix Hotel London, England
  • Phoenix Hotel London
  • Phoenix Hotel Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.