"shower gel was empty on arrival. Road noise through closed window was loud. " More
26 Oct 2021 by Raquel C
Thank you for your feedback!
15 Dec 2019 by Theo
Dear Guest, Thank you about your feedback. Sorry that the room fell under your expectations. Our rooms are compact, but provided with all essentials for the stay. Regards,
18 Dec 2019 by Theo
Dear Guest, Thanks for your review. We appreciate any feedback whether is good or bad and we have addressed the issue to the right person. Hope to see you again in the future and improve your experience. Regards,
10 Dec 2019 by Theo
Dear Guest, Thanks for your amazing review and the nice words about the room and the modern facilities. Hope to see you soon. Regards,
27 Sep 2019 by Valeria
Dear Guest, We’re so sorry that your experience did not match your expectations. We appreciate your feedback as it helps us to get better. Best Wishes,
21 Aug 2019 by Valeria
Thank you for taking the time to write such a detailed review. We will ensure your feedback will be given to all.
28 Feb 2023 by Front desk
Dear Laura, Thank you for your feedback, we value the responses from guests as it will help us to identify how we can improve our services. We're sorry to hear that you didn't enjoy your experience with us. Our rooms are compact as they are designed to be highly efficient for short stays. We hope that you may give us another try in the future.Kind regards,Front desk
24 Oct 2022 by thay
Hello Sibylle,I will make sure to communicate your feedback with the management team so that they are better informed on ways to improve.
Point A Kensington Olympia offers its guests a lift. WiFi is free in public spaces. This 3.5-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Point A Kensington Olympia offers 104 air-conditioned accommodations with a safe and a hairdryer. Smart televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on request and change of towels can be requested.
For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser and cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
