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"Staff members are not well versed on London.. Altogether concierge was helpful " More

By a verified traveller on Thu 06 Jun 2019

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Family Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Queens Park Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. You'll find features such as free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service. This 3-star hotel has 100 rooms over 5 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the helpful staff and the central location
  • Steps from Kensington Gardens and 4 minutes on foot from Queensway
  • Airport drop-off shuttle service available for a fee

Queens Park Hotel ratings based on 61 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Queens Park Hotel

Everyone (32) Couples (10) Family (11)
3 out of 5

Posted by on 23 Nov 2019

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Comment from Hotel Management

18 Dec 2019 by Amol

Thank you for your feedback.

2 out of 5
Location is very good, just a few hundred yards from Kensington gardens. My issue was with the staff working there. Only 3 interactions and 2 were really poor. I made the mistake of phoning reception as the Wi-fi password written on my room card was missing a digit, you’d have thought it was my fault the way I was dealt with on the phone. The next time was when we tried using our room card that night, again it was a complete inconvenience and one word grunts when I asked for the card to be reprogrammed. I’m summary, great location but don’t expect great service.......

Posted by on 7 Nov 2019

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Comment from Hotel Management

18 Dec 2019 by mol

Thank you for your feedback. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Thanks

4 out of 5

Posted by on 3 Nov 2019

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Comment from Hotel Management

18 Dec 2019 by Amoo

Thank you for your feedback

4 out of 5

Posted by on 4 Oct 2019

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5 out of 5

Posted by on 21 Jul 2019

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3 out of 5
Staff members are not well versed on London.. Altogether concierge was helpful

Posted by on 6 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by AMOL

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2 out of 5
Ok for those that like cramped spaces the toilet was too tight for tge bathroom i couldn't use it Noize is awful bed awful the hotel is run down staff were ok but could smile more

Posted by on 11 Apr 2019

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Comment from Hotel Management

23 May 2019 by AMOL

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

3 out of 5

Posted by on 19 Feb 2019

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3 out of 5
Sehr dünne Wände, man hört alles vom Gang. Schräge Böden, schreckliches Bett und veraltete Eineichtung. Kleines Bad, auf dem WC schlägt man sich fast die Knie beim Lavabo an.

Posted by on 31 Dec 2019

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Comment from Hotel Management

5 Jan 2020 by Amol

Thank you for your feedback

2 out of 5
Huoneen lattia oli likainen, huone haisi likaiselle ja oli todella pieni. Respassa kaikki miespuoliset olivat todella ystävällisiä, samaa ei voi sanoa naisista. Aamupala ok, mutta varsin yksipuolinen

Posted by on 27 Dec 2019

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Comment from Hotel Management

5 Jan 2020 by Amol

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Property Features

Public spaces have free WiFi. Business amenities include a meeting room and a limo/town car service. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Tour or ticket assistance, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Queens Park Hotel. This 3-star London hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London Paddington Station (1.3 km / 0.8 mi)
  • Metro station: Queensway Underground Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport drop-off

Room Amenities

Queens Park Hotel offers 100 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 17

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Tax ID - 939147103

This property accepts credit cards, debit cards and cash

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. The tax ID number is 939147103. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property Registry Number – 06635353
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - 939147103
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10 per person (approximately)
  • Airport shuttle fee: GBP 19 per person
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Queens Park
  • Park Hotel Queens
  • Queens Park Hotel
  • Queens Park Hotel London
  • Queens Park London
  • Queens Park Hotel London, England
  • Queens Park Hotel Hotel
  • Queens Park Hotel London
  • Queens Park Hotel Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.