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"The hotel itself is adequate, yet a little tired and outdated. My biggest piece of advice is do not book this hotel in the height of summer. There is ... " More

By a verified traveller on Sat 08 Jul 2017

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Standard Room, 3 Single Beds, Non Smoking

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Queensway Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Hyde Park. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available. This 3-star hotel has 42 rooms over 4 floors. Free WiFi and digital TV channels are available in all rooms.

  • All rooms offer digital TV, coffee makers and desks
  • Free WiFi and wired Internet
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests speak favourably about the area's walkability and the proximity to public transport
  • Within a 10-minute walk of Hyde Park and Kensington Gardens

Queensway Hotel, Sure Hotel Collection by Best Western ratings based on 18 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Queensway Hotel, Sure Hotel Collection by Best Western

Everyone (15) Couples (2)
3 out of 5

Too hot

The hotel itself is adequate, yet a little tired and outdated. My biggest piece of advice is do not book this hotel in the height of summer. There is no air-con and if on the upper floors it's almost impossible to sleep, or do anything in the oppressive heat. A small desk fan (oscillation had broken on ours) is provided that merely wafts hot air at you. This hotel is simply an adequate place to sleep if the weather is not hot.

Posted by , from Leeds on 8 Jul 2017

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4 out of 5

Posted by on 9 Nov 2019

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2 out of 5
In meinem Zimmer war der Griff des Fensters kabutt, man konnte das Fenster nicht richtig schliessen. Ich habe das gerade am ersten Tag gemeldet, es wurde mir versprochen dass es repariert wird, aber wurde es nicht. Es gab Schimmel in der Dusche, überall Staub und die Bettlacken wurden in den 6 Tagen, die ich dort war nie gewechselt, es wurde auch nie gesaugt. Ich hatte nach dem Duschen die Handtücher am Boden der Dusche geworfen, damit man erkennt, dass diese dreckig sind. Statt sie auszuwechseln wurden sie wieder aufgehängt, ich fand das elelhaft, wer weiss wie viele Bakterien es dort auf dem Boden der Dusche hatte? Die Zimmer sind winzig, man kann sich kaum richtig bewegen. Das Frühstück war jeden Tag das selbe und es gab nur sehr wenig auswahl. Die Mitarbeiter sind freundlich, doch wirken sie ignorant. Am letzten Tag als ich auschecken musste, hatte ich noch zeit bis 11 Uhr, die Putzfrau kam um 10:30ca. In mein Zimmer ohne zu klopfen. Ich fand dies eine Frechheit, ich hätte nackt sein können oder sonst was.

Posted by on 5 Aug 2019

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Comment from Hotel Management

14 Aug 2019 by Theo

I would like to apologize for not exceeding your expectations. We strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Thank you.

3 out of 5

Posted by on 1 Aug 2019

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2 out of 5
Hotel war 30 Pfund teurer als von ebookers.ch angegeben. Unser Zimmer war sehr klein, wirklich sehr klein, es gab nicht einmal Platz genug um den Koffer abzustellen. Der musste im Durchgang platziert werden und wurde so zu einer Stolperfalle. - ein Fenster kaputt - Lampe im Bad defekt - USB-Steckdosen defekt - Badzimmer Türe hielt nicht (Falle defekt)

Posted by on 5 Jun 2019

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4 out of 5
Erinomainen sijainti ja edulliseksi hotelliksi hyvää se, että huone siivottiin päivittäin. Kiva aamiainen ja mukava henkilökunta. Tänne menen seuraavallakin kerralla❤️.

Posted by on 31 May 2019

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4 out of 5

Posted by on 13 May 2019

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4 out of 5
Personnel agréable et serviable. Wifi ne capte pas très bien au 3ème étage. Petit hôtel calme. Idéal pour balade à Hyde Park.

Posted by on 24 Feb 2019

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4 out of 5
O ye the Family guy on tv was dope. Also the guy in the reception was dope

Posted by on 21 Feb 2019

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3 out of 5
Sijainti ja edullinen hinta ovat hotellin parhaat edut. Kolmen hengen huone oli pohjakerroksessa, mutta erittäin tilava, lämmin ja hyvin ilmastoitu. Sängyt olivat mukavat, mutta tyynyt kivikovat. Aamiaista ei voi kehua, mutta kyllä sillä pärjäsi.

Posted by , from Helsinki on 29 Oct 2018

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About the Queensway Hotel, Sure Hotel Collection by Best Western

Location 147-149 Sussex Gardens, London, England W2 2RY

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Queensway Hotel, Sure Hotel Collection by Best Western offers its guests tour or ticket assistance, multilingual staff, and dry cleaning/laundry services. Public spaces have free WiFi and wired Internet. The business-friendly Queensway Hotel, Sure Hotel Collection by Best Western also features express check-in, express check-out, and a front desk safe. This 3-star London hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Heathrow Airport (LHR) (26.3 km / 16.3 mi)
  • Train station: London (QQP-Paddington Train Station) (0.4 km / 0.3 mi)
  • Metro station: Paddington Underground Station (0.2 km / 0.2 mi)

Room Amenities

Queensway Hotel, Sure Hotel Collection by Best Western offers 42 forms of accommodation with a safe and coffee/tea makers. Televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Digital channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 8.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Queensway
  • Queensway Hotel
  • Queensway Hotel London
  • Queensway London
  • Queensway Hotel London, England
  • Queensway Hotel Sure Hotel Collection by Best Western
  • Queensway Hotel, Sure Hotel Collection by Best Western Hotel
  • Queensway Hotel, Sure Hotel Collection by Best Western London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.