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"Room is very dark with the curtains closed, the lighting isn't very appropriate. Also no plug socket located near to the desk. In general the room was ... " More

By a verified traveller on Sat 25 Jan 2020

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Hotel Description

Our customers tell us they enjoy Rafayel on the Left Bank's good location. During your stay, you'll be close to Stamford Bridge Stadium. You'll find features such as free WiFi in public areas and a free area shuttle, plus a full-service spa. This 5-star hotel has 65 rooms. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with manicures and pedicures, body wraps or body treatments at River Wellbeing
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a health club
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Just a 5-minute drive from Clapham Common and 6 minutes from Kensington High Street
  • Free local-area shuttle service

Deluxe Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Nile Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Premium Double Room, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Emperor Suite, river view

Bed Count 1 King Bed Maximum Occupancy 4 Max

Rafayel on the Left Bank ratings based on 20 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Rafayel on the Left Bank

Everyone (5) Couples (7) Business (5) Family (1)
3 out of 5
Room is very dark with the curtains closed, the lighting isn't very appropriate. Also no plug socket located near to the desk. In general the room was nice but unfortunately the bath towel had what looked like some fairly fresh bloodstains on, and so seemingly hadn't been washed or replaced. What was most shocking was the attitude of the staff when I presented this to them. They didn't even offer an apology. All they said is they will speak to housekeeping. General demeanour of the reception staff was terrible throughout my stay. Certainly not made to feel welcome. I recommend staying elsewhere.

Posted by , from Staffordshire on 25 Jan 2020

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4 out of 5
Only thing that we didn't like was that we were unable to turn off the aircon in the room. I should say however that we didn't call down and ask how to switch it off.

Posted by on 22 Jan 2020

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4 out of 5

Posted by on 17 Jan 2020

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1 out of 5
Booking was cancelled without us being aware. They were not sympathetic at all. No help was given to find another accommodation or reimbursement for having made an error and living us stranded without a hotel at such such short notice. I am very angry on how it was all dealt and will be taking this matter further. As we ended up paying double the amount for another accommodation as it was on such short notice!!!!

Posted by on 9 Dec 2019

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4 out of 5

Lovely stay

I had a lovely experience at hotel Rafayl as always. It was a lovely and relaxing way to start my birthday. The staff where polite and helpful.

Posted by on 12 Feb 2018

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4 out of 5
Pros: decent quality for the price. good customer service from staff
Cons: bit far out location wise. sometimes therefore bit of a wait for a cab

Posted by on 14 Nov 2016

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3 out of 5

Poor air conditioning

Room itself was fine but the air conditioning was generally too warm or cold and couldn't be changed by the panel within the room. I had to call reception to have it altered. In my room it also blew directly down onto the bed which wasn't comfortable and it was loud as well. Checking in and out also took much longer than I would have expected

Posted by on 15 Apr 2016

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5 out of 5

Great value

Decent location,well priced hotel . Staff are friendly,free shuttle service to Clapham train station . Nice sized rooms with big bathrooms.nicely appointed,not tacky in any way.

Posted by on 21 Oct 2015

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5 out of 5

Great overnight stay

Hotel ambience is different, however the rooms are amazing especially the view over the Thames. I would definitely look to stay there again.

Posted by on 11 Jul 2015

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4 out of 5

Great friendly hotel

Good size and clean room, friendly staff and good service. Will definately be staying again.

Posted by on 28 Aug 2013

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About the Rafayel on the Left Bank

Location 34 Lombard Rd, London, England SW11 3RF

Property Features

Rafayel on the Left Bank offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Rafayel on the Left Bank also features a hot tub, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 5-star London hotel is smoke free.

  • 65 guestrooms or units
  • Dining venue
  • Bar or lounge
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (25.5 km / 15.8 mi)
  • Train station: London Clapham Junction Station (1.2 km / 0.7 mi)
  • Property shuttles: Free area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Rafayel on the Left Bank offers 65 forms of air-conditioned accommodation with iPod docking stations and minibars. Flat-screen televisions are featured in guestrooms. Bathrooms include bathrobes, slippers and complimentary toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Banyan on the Thames – This restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, River Wellbeing. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including hydrotherapy.

  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cots (infant beds) are available for GBP 30.0 per night.

Pet Policy

  • Pets are welcome
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 14.95 for adults and GBP 14.95 for children (approximately)
  • Self-parking fee: GBP 15 per night
  • Late check-out fee: GBP 20 (subject to availability)
  • Crib (infant bed) fee: GBP 30.0 per night
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Left Bank London
  • Rafayel
  • Rafayel Left Bank
  • Rafayel Left Bank Hotel
  • Rafayel Left Bank Hotel London
  • Rafayel Left Bank London
  • Rafayel London
  • Rafayel On The Left Bank Hotel London
  • Rafayel On The Left Bank - Hotel And Spa
  • Rafayel On The Left Bank - Hotel & Spa London, England
  • Rafayel on the Left Bank Hotel
  • Rafayel on the Left Bank London
  • Rafayel on the Left Bank Hotel London

You should know

  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.