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4.0 out of 5

"Staff were fantastic . Room overlooking Hyde Park was superb. Breakfast was ok. " More

By a verified traveller on Sat 15 Oct 2022

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Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£134* Per night/room 9 Feb - 10 Feb

Deluxe Twin Room, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, Garden View, High Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Deluxe Studio, High Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Royal Garden Hotel. During your stay, you're just a quick walk from Kensington High Street. You'll find features such as free WiFi in public areas, plus 2 restaurants and 3 bars.

  • Free WiFi and wired Internet
  • Drinking and dining options include 2 restaurants, a coffee shop and 3 bars/lounges
  • English breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, yoga classes and Pilates classes
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Kensington Palace and Hyde Park
  • Airport shuttle service available for a fee

Royal Garden Hotel ratings based on 16 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Garden Hotel

Everyone (7) Couples (1) Family (4)
5 out of 5
Staff were fantastic . Room overlooking Hyde Park was superb. Breakfast was ok.

Posted by on 15 Oct 2022

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Comment from Hotel Management

17 Oct 2022 by Debra

Dear Stephen,Thank you for taking the time to share such a lovely review following your recent stay with us. The team will be delighted to hear your comments and will be pleased you enjoyed the beautiful views from your room.We hope to welcome you back soon.Kind regards,Debra

3 out of 5
Charge for incidentals taken as a payment rather than pre authorisation so now waiting for refund. Receipt issued on check out shows that room rate is actually £47 cheaper then paid through ebookers

Posted by on 31 May 2022

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Comment from Hotel Management

13 Jun 2022 by Debra

Dear Steven, Thank you for your feedback. I hope that the refund has come through. Should you require any further assistance, please email: feedback@royalgardenhotel.co.uk Warm regards, Debra Fernandes

2 out of 5
On my first night, I was put in a room that looked out at a dark back alley between buildings. There was almost no daylight coming through. This was very disappointing as I had hoped for a view of the park, even if partial. I spoke with front desk, and the next day they moved me to a top floor room, thankfully. Cleanliness was another concern: I found white droplet stains on the headboard behind the pillows on the bed. It was disgusting but I figured the housekeeping will get it cleaned while I was out for the day. They didn't. I had to bring this to the attention of the front desk before they sent someone to clean up the white stains. The room lacks cutlery, so when I brought takeaway dinner to my room, I had to call in-room dining to ask for a fork and knife. Turns out the hotel charges a ridiculous fee (£2.50, I think) for this simple request. I never encountered such fee in any other five star hotel. Given how much rooms cost, you'd think that the use of a fork and knife would be included. Overall, it was an OK stay. I liked the in-room dining - the fruit platter was blissfully melon-free, and the chocolate cake was delicious.

Posted by on 13 Oct 2019

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Comment from Hotel Management

21 Oct 2019 by Vinay

Dear Guest, Firstly, thank you for taking your time to write a review about your recent stay here at the Royal Garden Hotel. We are delighted that you were able to enjoy our 5-star in-room dining and were able to specifically cater to your needs as well as enjoy the incredible views from your upgraded room. With regards to the cleanliness, our Housekeeping team work round-the-clock to ensure that all rooms are immaculate and up-to-standards as it should be in a 5-star hotel. However, at times, there may be the need to quickly turn around a room which could see some small aspects of the room go unnoticed. However, I am glad Guest Services were able to accommodate by moving you to another room. With the charge for cutlery, we do charge a service fee for anything having to be brought up to the room from the kitchen as it involves a member of staff personally delivering the items. To avoid this fee, we politely ask guests to retrieve cutlery themselves. Nonetheless, I have forwarded on your feedback to the relevant departments who will investigate further. Once again, thank you for your review and we do hope to welcome you back to the hotel. Warm Regards, Vinay Bilous Sales

5 out of 5
Quiet and great location. Big windows. Nice bathrooms. Some things maybe slightly dated but clean and quiet is not always the case in London.

Posted by on 6 Sep 2019

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5 out of 5
It’s a nice well run hotel. Great breakfast. Friendly staff.

Posted by on 7 Jul 2019

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1 out of 5
Not allow to cancel and re-schedule the wrong date

Posted by on 3 Jun 2019

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4 out of 5
Nice hotel. Close to High Street and Hyde Park. Great Chinese restaurant.

Posted by , from London on 11 Sep 2018

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3 out of 5
Sehr unfreundliche Dame an der Reception. Zimmerservice Rechnung erhalten ohne den Dienst benutzt zu hben und die Dame war uneinsichtig.

Posted by on 22 Oct 2022

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Comment from Hotel Management

24 Oct 2022 by Debra

Dear Daniel,Thank you for your review following your recent stay with us. We strive to offer exceptional service to our guests and we're sorry that this does not appear to be the case on this occasion.We hope you will choose to stay with us again in the future.Kind regards,Debra

5 out of 5
Personal und Service waren hilfsreich und freundlich. Für 5 Sterne Hotel finde ich zu viel verlangt den es fehlt einen Schwimmbad und das Fitness is ausserhalb von den Gebäude. Eingang für das Auto war zu eng ohne separates Fussweg. Room service fangen gegen ca 8:30 Uhr an und wird danach nicht mehr room Service gemacht wenn man im Zimmer ist. Somit bleibt die benützte Tassen und Abfall den Tag stehen. Local ist Top für Shopping und Essen.

Posted by on 20 Aug 2022

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Comment from Hotel Management

22 Aug 2022 by Debra

Dear Guest,Thank you for your feedback.It was good to learn that you found our team to be friendly and helpful.Your comments regarding fitness facilities have been brought to the attention of Management.Room Service is available from 6.00am in the morning to 3.00am the following morning. We are sorry if this wasn't clearly communicated during your stay.We hope to welcome you back on a future occasion.Warm regards,Debra Fernandes

3 out of 5

Posted by on 25 May 2022

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Property Features

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Business amenities include a 24-hour business centre and a limo/town car service. Public spaces have free WiFi and wired Internet. A 24-hour health club, spa services, and tour or ticket assistance are also featured at the luxury Royal Garden Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star London hotel is smoke free.

  • 1 building
  • 394 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 3 bars or lounges
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Kensington (Olympia) Underground Station (1.7 km / 1.1 mi)
  • Metro station: High Street Kensington Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Royal Garden Hotel offers 394 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10:30 AM.

Royal Garden Hotel has 2 restaurants serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Royal Garden Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 28 per person (approximately)
  • Airport shuttle fee: GBP 85 per vehicle (one way)
  • Self-parking fee: GBP 40 per day
  • Valet parking fee: GBP 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garden Hotel Royal
  • Garden Royal
  • Garden Royal Hotel
  • Hotel Garden Royal
  • Hotel Royal Garden
  • Royal Garden Hotel
  • Royal Garden Hotel London
  • Royal Garden London
  • Royal Hotel Garden
  • Royal Garden
  • Royal Garden Hotel London, England
  • Royal Garden Hotel Hotel
  • Royal Garden Hotel London
  • Royal Garden Hotel Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.