17 Oct 2022 by Debra
Dear Stephen,Thank you for taking the time to share such a lovely review following your recent stay with us. The team will be delighted to hear your comments and will be pleased you enjoyed the beautiful views from your room.We hope to welcome you back soon.Kind regards,Debra
13 Jun 2022 by Debra
Dear Steven, Thank you for your feedback. I hope that the refund has come through. Should you require any further assistance, please email: firstname.lastname@example.org Warm regards, Debra Fernandes
21 Oct 2019 by Vinay
Dear Guest, Firstly, thank you for taking your time to write a review about your recent stay here at the Royal Garden Hotel. We are delighted that you were able to enjoy our 5-star in-room dining and were able to specifically cater to your needs as well as enjoy the incredible views from your upgraded room. With regards to the cleanliness, our Housekeeping team work round-the-clock to ensure that all rooms are immaculate and up-to-standards as it should be in a 5-star hotel. However, at times, there may be the need to quickly turn around a room which could see some small aspects of the room go unnoticed. However, I am glad Guest Services were able to accommodate by moving you to another room. With the charge for cutlery, we do charge a service fee for anything having to be brought up to the room from the kitchen as it involves a member of staff personally delivering the items. To avoid this fee, we politely ask guests to retrieve cutlery themselves. Nonetheless, I have forwarded on your feedback to the relevant departments who will investigate further. Once again, thank you for your review and we do hope to welcome you back to the hotel. Warm Regards, Vinay Bilous Sales
24 Oct 2022 by Debra
Dear Daniel,Thank you for your review following your recent stay with us. We strive to offer exceptional service to our guests and we're sorry that this does not appear to be the case on this occasion.We hope you will choose to stay with us again in the future.Kind regards,Debra
22 Aug 2022 by Debra
Dear Guest,Thank you for your feedback.It was good to learn that you found our team to be friendly and helpful.Your comments regarding fitness facilities have been brought to the attention of Management.Room Service is available from 6.00am in the morning to 3.00am the following morning. We are sorry if this wasn't clearly communicated during your stay.We hope to welcome you back on a future occasion.Warm regards,Debra Fernandes
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Business amenities include a 24-hour business centre and a limo/town car service. Public spaces have free WiFi and wired Internet. A 24-hour health club, spa services, and tour or ticket assistance are also featured at the luxury Royal Garden Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star London hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Valet parking (surcharge)
Royal Garden Hotel offers 394 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10:30 AM.
Royal Garden Hotel has 2 restaurants serving breakfast, lunch and dinner.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Royal Garden Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.