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4.4 out of 5

"Highly recommended for families " More

By a verified traveller on Wed 02 Aug 2023

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Garden Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Master Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Double

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Royal Garden Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Deluxe Studio, High Floor

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the overall value at Royal Garden Hotel. During your stay, you're just a quick walk from Kensington High Street. You'll find features such as free WiFi in public areas, plus 2 restaurants and 3 bars.

  • Free WiFi and wired Internet
  • Drinking and dining options include 2 restaurants, a coffee shop and 3 bars/lounges
  • English breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Treat yourself to body treatments, aromatherapy or facials at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, Pilates classes and a playground
  • Guests have great things to say about the value of their stay and the comfortable guestrooms
  • Within a 15-minute walk of Kensington Palace and Hyde Park
  • Airport shuttle service available for a fee

Royal Garden Hotel ratings based on 12 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Garden Hotel

Everyone (1) Couples (1) Family (7)
5 out of 5
Highly recommended for families

Posted by on 2 Aug 2023

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Comment from Hotel Management

3 Aug 2023 by Ben Howlett

Dear Omar,Thank you for taking the time to leave feedback about your time with us at the Royal Garden Hotel. We are overjoyed with your 5/5 experience, and that you recommend us for family stays.We hope to welcome you back very soon!Warmest regards,

5 out of 5
Nicely renovated comfortable rooms, park view and quiet. Only slight drawback……you can her the elevator from the room we were in.

Posted by on 14 Mar 2023

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Comment from Hotel Management

14 Mar 2023 by Anna

Dear Simone,Thank you for your awesome feedback , we look forward to your next stay us.Take care

5 out of 5
Staff were fantastic . Room overlooking Hyde Park was superb. Breakfast was ok.

Posted by on 15 Oct 2022

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Comment from Hotel Management

17 Oct 2022 by Debra

Dear Stephen,Thank you for taking the time to share such a lovely review following your recent stay with us. The team will be delighted to hear your comments and will be pleased you enjoyed the beautiful views from your room.We hope to welcome you back soon.Kind regards,Debra

3 out of 5
Charge for incidentals taken as a payment rather than pre authorisation so now waiting for refund. Receipt issued on check out shows that room rate is actually £47 cheaper then paid through ebookers

Posted by on 31 May 2022

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Comment from Hotel Management

13 Jun 2022 by Debra

Dear Steven, Thank you for your feedback. I hope that the refund has come through. Should you require any further assistance, please email: feedback@royalgardenhotel.co.uk Warm regards, Debra Fernandes

5 out of 5
2nd stay, lovely and friendly - got an upgrade the time - we'll come back again.

Posted by on 9 Oct 2023

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Comment from Hotel Management

11 Oct 2023 by David

Dear Birgit, thank you for the amazing review and feedback. We are pleased to have you back with us. We hope to have you back again anytime. Kind regards, David

5 out of 5
Great place to be.

Posted by on 21 May 2023

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Comment from Hotel Management

21 May 2023 by David

Dear Eugen, thank you for your review and feedback. We are glad that you enjoyed your the room, as well as the service provided by the team. Kind regards, David

5 out of 5

Posted by on 13 May 2023

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Comment from Hotel Management

14 May 2023 by Izel

Dear Charlotte, thank you for giving us a perfect rating! We're very pleased that you enjoyed your stay and looking forward to see you again very soon! Warm regards, Izel

4 out of 5
Noce

Posted by on 25 Feb 2023

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Comment from Hotel Management

27 Feb 2023 by Debra

Dear Aine, thank you for your review. We hope to welcome you back to the Royal Garden Hotel next time you're travelling to London. Kind regards, Debra

3 out of 5
Sehr unfreundliche Dame an der Reception. Zimmerservice Rechnung erhalten ohne den Dienst benutzt zu hben und die Dame war uneinsichtig.

Posted by on 22 Oct 2022

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Comment from Hotel Management

24 Oct 2022 by Debra

Dear Daniel,Thank you for your review following your recent stay with us. We strive to offer exceptional service to our guests and we're sorry that this does not appear to be the case on this occasion.We hope you will choose to stay with us again in the future.Kind regards,Debra

5 out of 5
Personal und Service waren hilfsreich und freundlich. Für 5 Sterne Hotel finde ich zu viel verlangt den es fehlt einen Schwimmbad und das Fitness is ausserhalb von den Gebäude. Eingang für das Auto war zu eng ohne separates Fussweg. Room service fangen gegen ca 8:30 Uhr an und wird danach nicht mehr room Service gemacht wenn man im Zimmer ist. Somit bleibt die benützte Tassen und Abfall den Tag stehen. Local ist Top für Shopping und Essen.

Posted by on 20 Aug 2022

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Comment from Hotel Management

22 Aug 2022 by Debra

Dear Guest,Thank you for your feedback.It was good to learn that you found our team to be friendly and helpful.Your comments regarding fitness facilities have been brought to the attention of Management.Room Service is available from 6.00am in the morning to 3.00am the following morning. We are sorry if this wasn't clearly communicated during your stay.We hope to welcome you back on a future occasion.Warm regards,Debra Fernandes

Property Features

Royal Garden Hotel offers its guests a full-service spa and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Royal Garden Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star London hotel is smoke free.

  • 1 building
  • 394 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Kensington (Olympia) Underground Station (1.7 km / 1.1 mi)
  • Metro station: High Street Kensington Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Royal Garden Hotel offers 394 air-conditioned accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. This London hotel provides complimentary wired and wireless Internet access. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Fridge
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10:30 AM.

Royal Garden Hotel has 2 restaurants serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site

Spa Services

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Royal Garden Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 28 per person
  • Airport shuttle fee: GBP 85 per vehicle (one way)
  • Self-parking fee: GBP 45 per day
  • Valet parking fee: GBP 45 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garden Hotel Royal
  • Garden Royal
  • Garden Royal Hotel
  • Hotel Garden Royal
  • Hotel Royal Garden
  • Royal Garden Hotel
  • Royal Garden Hotel London
  • Royal Garden London
  • Royal Hotel Garden
  • Royal Garden
  • Royal Garden Hotel London, England
  • Royal Garden Hotel Hotel
  • Royal Garden Hotel London
  • Royal Garden Hotel Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.