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4.1 out of 5

"Quiet and great location. Big windows. Nice bathrooms. Some things maybe slightly dated but clean and quiet is not always the case in London. " More

By a verified traveller on Fri 06 Sep 2019

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Hotel Description

Our customers tell us they can't get enough of Royal Garden Hotel's great location. During your stay, you're just a quick walk from Kensington High Street. You'll find features such as free WiFi in public areas, plus 2 restaurants and 3 bars. This 5-star hotel has 394 rooms over 10 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and flat-screen TVs
  • Free WiFi and wired Internet
  • Drinking and dining options include 2 restaurants, a coffee shop and 3 bars/lounges
  • English breakfast offered for a fee
  • Valet parking and self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour health club, Pilates classes and yoga classes
  • Guests speak favourably about the helpful staff and the breakfast
  • Just a 4-minute walk from Kensington Palace and 13 minutes on foot from Hyde Park
  • Airport shuttle service available for a fee

Deluxe Twin Room, 2 Single Beds, Garden View, Garden Area

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Garden View, Garden Area

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Royal Garden Hotel ratings based on 24 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Garden Hotel

Everyone (7) Couples (6) Business (3) Family (4) Friends (1) Other (1)
2 out of 5
On my first night, I was put in a room that looked out at a dark back alley between buildings. There was almost no daylight coming through. This was very disappointing as I had hoped for a view of the park, even if partial. I spoke with front desk, and the next day they moved me to a top floor room, thankfully. Cleanliness was another concern: I found white droplet stains on the headboard behind the pillows on the bed. It was disgusting but I figured the housekeeping will get it cleaned while I was out for the day. They didn't. I had to bring this to the attention of the front desk before they sent someone to clean up the white stains. The room lacks cutlery, so when I brought takeaway dinner to my room, I had to call in-room dining to ask for a fork and knife. Turns out the hotel charges a ridiculous fee (£2.50, I think) for this simple request. I never encountered such fee in any other five star hotel. Given how much rooms cost, you'd think that the use of a fork and knife would be included. Overall, it was an OK stay. I liked the in-room dining - the fruit platter was blissfully melon-free, and the chocolate cake was delicious.

Posted by on 13 Oct 2019

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Comment from Hotel Management

21 Oct 2019 by Vinay

Dear Guest, Firstly, thank you for taking your time to write a review about your recent stay here at the Royal Garden Hotel. We are delighted that you were able to enjoy our 5-star in-room dining and were able to specifically cater to your needs as well as enjoy the incredible views from your upgraded room. With regards to the cleanliness, our Housekeeping team work round-the-clock to ensure that all rooms are immaculate and up-to-standards as it should be in a 5-star hotel. However, at times, there may be the need to quickly turn around a room which could see some small aspects of the room go unnoticed. However, I am glad Guest Services were able to accommodate by moving you to another room. With the charge for cutlery, we do charge a service fee for anything having to be brought up to the room from the kitchen as it involves a member of staff personally delivering the items. To avoid this fee, we politely ask guests to retrieve cutlery themselves. Nonetheless, I have forwarded on your feedback to the relevant departments who will investigate further. Once again, thank you for your review and we do hope to welcome you back to the hotel. Warm Regards, Vinay Bilous Sales

5 out of 5
Quiet and great location. Big windows. Nice bathrooms. Some things maybe slightly dated but clean and quiet is not always the case in London.

Posted by on 6 Sep 2019

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5 out of 5
It’s a nice well run hotel. Great breakfast. Friendly staff.

Posted by on 7 Jul 2019

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1 out of 5
Not allow to cancel and re-schedule the wrong date

Posted by on 3 Jun 2019

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4 out of 5
Nice hotel. Close to High Street and Hyde Park. Great Chinese restaurant.

Posted by , from London on 11 Sep 2018

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5 out of 5

Brilliant

Absolutely loved it. Would definitely come back and recommend to anyone.

Posted by , from northampton on 12 Dec 2016

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5 out of 5

Nice hotel close to park and high street.

Pleasant Room with Park View. No refrigerator however.

Posted by , from Northamptonshire on 27 Nov 2016

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5 out of 5

Ideal for Albert Hall

Stayed with my 85 year old mother Room very comfortable Executive twin. Very accommodating when I asked if we could eat from lounge menu in dining room. Good spot for Albert Hall short walk or cab ride - just remember to book your cab for after the show. Stayed here several times and never disappointed. Book with breakfast though as its over £20 pp otehrwise.

Posted by on 8 Nov 2015

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4 out of 5

Great hotel

Enjoyed staying In this great hotel, it was immaculate and in an excellent location for our break as we were taking in several theatre shows on our visit to London. One gripe we had when checking out was that we were told there was a charge for the purchase of a bottle of wine from the minibar when we had never used the minibar on our stay whatsoever. The woman receptionist subsequently waived the charge from our account. Other than this we would certainly recommend this hotel for your stay in London and we would certainly stay here again most definitely.

Posted by on 8 Mar 2014

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5 out of 5

Weekend Break

Great location for most attractions and access to underground. Great standard of accommodation. Room appeared newly decorated and bathroom extremely clean. We were advised that the breakfast room was being decorated so alternative dining area was provided, however we did not have the breakfast as we considered £20 pp to be too pricey! Plenty of choice for eating and drinking close by. Would highly recommend, second time stay for me!

Posted by on 14 Jan 2014

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Renovations + Closures

This property is closed from 25 March 2020 to 4 July 2020 (dates subject to change).

Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. Business amenities include a 24-hour business centre and a limo/town car service. Public spaces have free WiFi and wired Internet. A 24-hour health club, tour or ticket assistance, and multilingual staff are also featured at the luxury Royal Garden Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star London hotel is smoke free.

  • 1 building
  • 394 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 3 bars or lounges
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (23 km / 14.3 mi)
  • Train station: Kensington (Olympia) Station (1.8 km / 1.1 mi)
  • Metro station: High Street Kensington Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Royal Garden Hotel offers 394 forms of air-conditioned accommodation with iPod docking stations and minibars. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a rainfall showerhead, bathrobes, slippers and designer toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests can enjoy English breakfast for a fee.

Royal Garden Hotel has 2 restaurants serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests requiring a wheelchair accessible room should book a minimum of 1 week in advance.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Staffed front desk
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 25 per person (approximately)
  • Airport shuttle fee: GBP 85 per vehicle (one way)
  • Self-parking fee: GBP 36 per day
  • Valet parking fee: GBP 36 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garden Hotel Royal
  • Garden Royal
  • Garden Royal Hotel
  • Hotel Garden Royal
  • Hotel Royal Garden
  • Royal Garden Hotel
  • Royal Garden Hotel London
  • Royal Garden London
  • Royal Hotel Garden
  • Royal Garden
  • Royal Garden Hotel London, England
  • Royal Garden Hotel Hotel
  • Royal Garden Hotel London
  • Royal Garden Hotel Hotel London

You should know

  • Royal Garden Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.