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4.5 out of 5

"The hotel is impecable and the staff very polite and accomodating but we would have appreciated a fridge not just full of sellable products but one we ... " More

By a verified traveller on Sun 01 Dec 2019

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Classic Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£197* Per night/room 20 Jun - 21 Jun

Executive Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Deluxe Double

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Royal Lancaster London's great location gets high marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. Features include free WiFi in public areas, plus 2 restaurants and a 24-hour fitness centre. This 5-star hotel has 411 rooms over 18 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Enjoy local cuisine while dining at Island Grill
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes a 24-hour fitness centre and bicycles to rent
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Steps from Kensington Gardens and Hyde Park
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Royal Lancaster London ratings based on 28 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Lancaster London

Everyone (17) Couples (7) Friends (1)
4 out of 5
The hotel is impecable and the staff very polite and accomodating but we would have appreciated a fridge not just full of sellable products but one we could use for personal storage e.g. the lovely birthday cake they sent us.

Posted by on 1 Dec 2019

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Comment from Hotel Management

2 Dec 2019 by Guest Services

Dear Sir or Madam, Thank you for having taken the time to share a review following your recent stay with us. I am pleased to see that in spite of your concerns regarding the minibar usage, your lasting impression remains a positive one, and I do hope to welcome you back again soon. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal and will inform for our In Room Dinning Department to prepare the minibar for your personal storage. Kind Regards, Nadia Balde Guest Services, Royal Lancaster London.

5 out of 5

Posted by on 28 Sep 2019

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Comment from Hotel Management

28 Sep 2019 by Felice

Dear Sir/ Madam, Thank you so much, for having taken the time to share this wonderful review, Following your recent stay here, at the Royal Lancaster London Hotel. I am delighted to see that you had such an Exceptional experience. And we hope to have the pleasure of welcoming you, back in the very near future. Should you ever require any assistance at all, with the making of future reservations? I remain entirely at your disposal. Kindest regards, Felicia, Guest Services, Royal Lancaster London Hotel.

5 out of 5
Great location, very clean and modern hotel. Concierge were brilliant

Posted by on 8 Dec 2017

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3 out of 5

Business hotel close to Oxford Street

For a hotel costing over £200 a night it was bad that you could not open the shower gel or shampoo in the shower!

Posted by on 8 Dec 2017

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4 out of 5
Hyvä hotelli loistavalla sijainnilla. Ainoa miinus oli ruuasta löytynyt muovinpala

Posted by on 8 Jul 2019

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Comment from Hotel Management

9 Jul 2019 by Felice

Dear Sir/ Madam, Thank you for having taken the time to share a review following your recent stay with us. I am pleased to see that in spite of your concerns [regarding the food...], your lasting impression remains a positive one, and I do hope to welcome you back again soon. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, Felicia Guest Services, Royal Lancaster London.

5 out of 5

Posted by on 1 Apr 2019

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Comment from Hotel Management

1 Apr 2019 by Alex

Dear Sir/ Madam, Thank you so much, for having taken the time to share this wonderful review, following your recent stay here, at the Royal Lancaster London Hotel. I am delighted to see that you had such an Exceptional experience. And we hope to have the pleasure of welcoming you, back in the very near future. Should you ever require any assistance at all, with the making of future reservations, I remain entirely at your disposal. Kind Regards, Alexander Henskens Hotel Manager Ahenskens@royallancaster.com

5 out of 5

Posted by on 6 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Saw

Dear Guest, Thank you for taking the time to share your rating on Expedia.com. We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you back to the hotel in the near future. Warm regards, Saw H Than

4 out of 5
Todella hyvällä paikalla. Ystävällinen palvelu, mutta näin junttina vähän ärsytti kun koko ajan ( aulassa) kyseltiin voiko olla avuksi ja kun ei tiedetty missä kohtaa ja kuinka paljon tippiä pitää antaa. Huoneet vähän kuluneet, mutta siistit. Huonesiivoojat tekivät kyllä hyvää työtä ja kerran illalla kävivät vielä erikseen kysymässä tarvitaanko vielä jotakin. Alakerran ravintolan aamupala vähän kallis, mutta meille helppo ja riittävän monipuolinen. Kolmannella kerralla saatiin kuittiin 25% alennuskampanja, jolla sitten 4. kerta oli edullisempi. Huoneen omaa kännykkää ei käytetty, eikä oikein ymmärretty sen ideaa. Kaiken kaikkiaan tykättiin hotellista kovasti.

Posted by on 10 May 2018

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5 out of 5
Wir waren zu fünft in london und hatten eine mega coole zeit zusammen...ich liebe diese stadt...und empfehle es jedem mal zu gehen...

Posted by on 6 May 2018

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4 out of 5
wonderful stay! amazing staff! next to the underground station, couldn’t be better

Posted by , from Switzerland on 14 Apr 2018

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Property Features

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and coworking spaces. WiFi is free in public spaces. There are 19 meeting rooms available. A 24-hour fitness centre, multilingual staff, and concierge services are also featured at the luxury Royal Lancaster London. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star London hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Dining venue
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Heathrow Airport (LHR) (26.3 km / 16.3 mi)
  • Train station: London (QQP-Paddington Train Station) (0.8 km / 0.5 mi)
  • Metro station: Lancaster Gate Underground Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Royal Lancaster London offers 411 forms of accommodation with minibars and a safe. Beds feature premium bedding. 55-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and designer toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 11 AM.

Island Grill – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nipa Thai – This restaurant specialises in Thai cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals on site
  • Swimming nearby
  • Health or beauty spa nearby
  • Segway rental/tour nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchairs available on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: GBP 20.00 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will charge the guest's credit card for the first night's stay 24 hours before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 29.00 per person (approximately)
  • Airport shuttle fee: GBP 80.00 per person (one-way)
  • Self-parking fee: GBP 45.00 per day
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lancaster Hotel London
  • Royal Lancaster Hotel London
  • London Lancaster
  • Lancaster London England
  • Lancaster London Hotel London
  • Royal Lancaster London
  • Lancaster London Hotel
  • Royal Lancaster Hotel
  • Royal Lancaster London Hotel
  • Royal Lancaster
  • Lancaster London
  • Royal Lancaster London Hotel
  • Royal Lancaster London London
  • Royal Lancaster London Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.