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Hotel Description

Royal Lancaster London's good location gets good marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. Features include free WiFi in public areas, plus 2 restaurants and a 24-hour fitness centre. This 5-star hotel has 411 rooms over 18 floors. All rooms offer free WiFi and satellite TV channels.

  • Air-conditioned rooms with 24-hour room service, satellite TV and minibars
  • Free WiFi
  • Enjoy local cuisine while dining at Island Grill
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes a 24-hour fitness centre
  • Guests like the bar and breakfast
  • Steps from Kensington Gardens and Hyde Park
  • Airport shuttle service available for a fee

Classic Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£195* Per night/room 1 Nov - 2 Nov

Executive Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Deluxe Double

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Lancaster London ratings based on 213 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Lancaster London

Everyone (17) Couples (102) Business (6) Family (46) Friends (32) Other (7)
5 out of 5

Posted by on 28 Sep 2019

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Comment from Hotel Management

28 Sep 2019 by Felice

Dear Sir/ Madam, Thank you so much, for having taken the time to share this wonderful review, Following your recent stay here, at the Royal Lancaster London Hotel. I am delighted to see that you had such an Exceptional experience. And we hope to have the pleasure of welcoming you, back in the very near future. Should you ever require any assistance at all, with the making of future reservations? I remain entirely at your disposal. Kindest regards, Felicia, Guest Services, Royal Lancaster London Hotel.

5 out of 5
Great location, very clean and modern hotel. Concierge were brilliant

Posted by on 8 Dec 2017

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3 out of 5

Business hotel close to Oxford Street

For a hotel costing over £200 a night it was bad that you could not open the shower gel or shampoo in the shower!

Posted by on 8 Dec 2017

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4 out of 5

Elegant and polite

A well trained, professional staff provides comfort for the traveller. This hotel is beautiful in its common areas (although seating around the grand fire place in the lobby would be more travel friendly) and it provides restaurants/eating options for the traveller who would prefer not to go too far travel wise. The accommodation is comfortable, some is luxurious and other needs a little updating but overall a very good experience for all travellers. Well done!

Posted by on 3 Feb 2016

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4 out of 5

Great location

The Hotel is next to the Lancaster gate Underground station, so it's perfect to get around London. Service was very good, in fact just about everything was great during our 3 day stay. The only thing letting it down is the wifi...it is atrociously slow. We needed to do some business online during our trip and it was almost impossible. I never understand why hotel's can't improve their internet access.

Posted by on 27 Dec 2015

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4 out of 5

Nice stay

Good value stay , the staff were very helpful, nice hotel with an ok location for the winter wonderland m, very close to the tube station

Posted by on 15 Dec 2015

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4 out of 5

Birthday & early Christmas gift

We had never stayed at the Lancaster before but hoped that it would live up to the website. We don't go to London often & as I had booked tickets to the Albert Hall for a birthday gift I wanted a lovely place to stay. As we entered the building I was impressed by the foyer & reception area. We were greeted by lovely staff & booked in straight away as our room was ready ,despite us arriving well before lunch. I told the lovely lady on reception that it was a birthday treat & she upgraded us to a suite! That was a real surprise & unexpected. The suite was near the top floor with a great view of the city. The room was spotlessly clean with pristine white bed linen & towels & a really good size bed. Plenty of space & a bath & shower with good quality toiletries & loads of very hot water. The bed was really comfortable, I struggle to sleep well away from home but I actually slept like a log! Breakfast was excellent too. We will definitely return next year. All the staff went out of their way to look after us & make us feel special, thank you. The only negative point was the carpet in our room had spill stains in places but as we had been upgraded who are we to grumble as we had a lovely stay.

Posted by on 1 Dec 2015

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5 out of 5

Excellent Hotel and Great Location

Booked the hotel for a night away and thoroughly enjoyed it and would definitely return. The hotel was fantastic and right next to Hyde Park. The staff were extremely helpful from start to finish. We were greeted straightaway and were asked if we wanted help with our bags. The reception area was very luxurious. Our room was lovely and had great views of London. The views at night were wonderful. Hotel a couple of minutes walk to the nearest tube station, with easy access to Londons top sights. Would definitely recommend this hotel and can't wait to return.

Posted by on 3 Sep 2015

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4 out of 5

Mrs m

Great location, great value for money We will stay again

Posted by on 4 Aug 2015

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4 out of 5

Very enjoyable trip

Great hotel in a excellent location. Would not recommend the Thai restaurant but the island restaurant was very good

Posted by on 28 Jun 2015

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Property Features

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and concierge services are also featured at the luxury Royal Lancaster London. A round-trip airport shuttle (available 24 hours) is available for a fee. This 5-star London hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Bar or lounge
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow) (25.3 km / 15.7 mi)
  • Train station: London Paddington Station (0.8 km / 0.5 mi)
  • Metro station: Lancaster Gate Underground Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking:

Room Amenities

Royal Lancaster London offers 411 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a shower, a complimentary bathrobe, designer toiletries and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Satellite channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 11 AM.

Island Grill – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nipa Thai – This restaurant specialises in Thai cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

The credit card used to book the reservation must be presented by the cardholder at check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel will charge the guest's credit card for the first night's stay 24 hours before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 29.00 per person (approximately)
  • Airport shuttle fee: GBP 80.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lancaster Hotel London
  • Royal Lancaster Hotel London
  • London Lancaster
  • Lancaster London England
  • Lancaster London Hotel London
  • Royal Lancaster London
  • Lancaster London Hotel
  • Royal Lancaster Hotel
  • Royal Lancaster London Hotel
  • Royal Lancaster
  • Lancaster London
  • Royal Lancaster London Hotel
  • Royal Lancaster London London
  • Royal Lancaster London Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • The property is a member of Preferred Hotels & Resorts.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.