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"For a budget hotel, our stay was great. For a one night stay close to our visiting venue couldnt have asked for more. I would use again. Thanks " More

By a verified traveller on Mon 28 Jan 2019

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£39* Per night/room 16 Jun - 17 Jun

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us they can't get enough of Sapphire Hotel's great location. During your stay, you're just a quick walk from Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services. This 3-star hotel has 14 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and an LED TV in each room.

  • All rooms offer LED TVs, DVD players and fridges
  • Free WiFi
  • Services include concierge services and tour or ticket assistance
  • Guests have great things to say about the location and the proximity to public transport
  • Just a 1-minute drive from Westfield London Shopping Centre and 6 minutes from Hyde Park

Sapphire Hotel ratings based on 10 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sapphire Hotel

Everyone (7) Couples (1) Family (2)
4 out of 5
For a budget hotel, our stay was great. For a one night stay close to our visiting venue couldnt have asked for more. I would use again. Thanks

Posted by on 28 Jan 2019

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5 out of 5
Close to music venue, pubs and shops. Highly recommended

Posted by on 22 Jan 2019

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3 out of 5

You pay for what you get

Pros: Quiet. Great location. Comfortable bed.
Cons: needs a face life and cleaned in the places only your mother or some one with ocd would.
Location: Tesco superstore is a ten minute walk. Sainsbury's local across the road. Westfield shopping centre ten minute walk. Undergound ten miniute walk.
First off, I booked the sapphire hotel, but when arrived a sign on the door told me to go 7 down to the Pearl hotel to check in - once there I was told that I would be staying at this hotel and not the sapphire and that they are both the same chain of hotels. I wasn't that bothered I just wanted somewhere to sleep and rest. There was no streaming service or dvd player as listed (but again not fussed about that!) I booked this place because I didn't want to spend a whole lot of money. This hotel has had quite a few bad reviews online. I can't say it is the best place I have stayed in but it certainly was not the worst! The hotel itself does look a little worn. The room itself was fine in size, the bathroom was incredibly narrow, but it had what I needed. It was a very quiet room, apart from every guest walking past in the mornings on their way to the breakfast room. The breakfast wasn't great - but you don't have to have breakfast there! Alot of people come on here to complain about things. I can honestly say that I had no issues at this hotel. Again, is it the best place I have stayed? no. Is is it the worst? NO. If you are looking for a place to stay for a few nights without spending alot of money, then this place will do you well. Great location. Friendly & helpful staff (although it seemed to be different people every day - so you might not be so lucky) Worn and aged hotel, but it doesn't stop you from having a good nights sleep.

Posted by , from Northamptonshire. on 26 Jan 2018

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1 out of 5

Terrible experience

I didn't even stay there! I've been taken 7 doors down the road... very disappointed At all times there is nobody in reception in case an assistance is needed. We came to check in and we had to wait ages because nobody was there, then we were told that the booking wasn't on the sapphire hotel?? I took my phone to check and it definitely was. Then the guy said it's a mistake and my booking was 7 doors down the road.... it was middle of the night and we were tired so no point to argue. We were taken to that hotel and the room was not up to standard, dirty and very very dusty. We stayed there 2 nights and we had a train to catch on the early hours, but then there was nobody in there for the check out. We have waited about 40 minutes and at the end of it I just had to check out with a nice cleaner lady as I told her we had to go to not miss the train and to let the "reception" know about it. And at the end we still missed the train because of the early rush hours and had to buy train tickets again to go on the next one or to wait till the off peak period to honour the expired train tickets but we just needed to be where we needed to be on the time we needed to be! Hence we bought two train tickets for £110 combined.... all this is why? Because somebody said it's a 24h reception while it wasn't.... so not happy

Posted by , from uk on 13 May 2017

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4 out of 5
Ist nähe der Tube Station , für den Preis ist das Zimmer ok . Das Frühstück ok könnte aber noch Käse oder Fleisch geben.

Posted by on 16 Aug 2019

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4 out of 5
We stayed for 4 nights and were pleased with everything. The staff was very kind and helpful and the hearty breakfast kept us going well into the afternoon.

Posted by on 21 Jun 2019

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3 out of 5
Petit dejeuner médiocre, personnel souriants, chambre tres mal isoler on entand les voitures comme si elle étais a côté de nous.

Posted by on 14 Jun 2019

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5 out of 5
I was quite surprised to have my own bath. That was excellent! The room was clean and it had enough wall plug ins for my devices. It was just what I looked for. At the reception there was as well always somebody sitting, so when I wanted to check out I just was able to give my Hotelcard to the Person who was there.

Posted by on 15 May 2019

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1 out of 5
Wir konnten nicht in unserem gebuchten Hotel übernachten! wir mussten in einem Partnerhotel übernachten. Das Zimmer war sehr klein und schmutzig, beim Eintretten ins Zimmer begrüssten uns Kleine Fliegen , welche sich in den ausgewaschenen Fugen des Badezimmer befanden. Zudem war die Heizung, der Fehrnseher und die Duschkabine defekt. Der " Hotelmanager" nahm unsere Reklamationen überhaupt nicht ernst! Ich hoffe Sie schon! Mit freundlichen Grüssen Sibylle Schütz

Posted by on 23 Apr 2019

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3 out of 5

Posted by on 30 Nov 2018

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Property Features

As a guest of Sapphire Hotel, you'll find tour or ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces. This 3-star London hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 5 levels
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Fridge
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Heathrow Airport (LHR) (21 km / 13 mi)
  • Train station: London Shepherd's Bush Station (1 km / 0.6 mi)
  • Metro station: Goldhawk Road Underground Station (0.5 km / 0.3 mi)

Room Amenities

Sapphire Hotel offers 14 forms of accommodation with DVD players and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. LED televisions come with satellite channels. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • LED television
  • Satellite channels
  • DVD player
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Sound-insulated rooms
  • Ensuite bathroom

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to 49 Shepherds Bush Road W6 7LU To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sapphire Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and staff at the property wear personal protective equipment. Contactless checkout is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 6.50 per day
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sapphire Hotel London
  • Sapphire London
  • Sapphire Hotel Hotel
  • Sapphire Hotel London, England
  • Sapphire Hotel London
  • Sapphire Hotel Hotel London

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.