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4.8 out of 5

"Amazing views and excellent room. Check in experience and dealings with some of the staff was perhaps more a 2-3 star experience. " More

By a verified traveller on Tue 15 Oct 2019

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Hotel Description

Our customers tell us that they can't get enough of the nice bathrooms at Shangri La Hotel At The Shard London. During your stay, you're just a quick walk from The Shard. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This 5-star hotel has 202 rooms over 19 floors. Each room includes amenities such as free WiFi and an LED TV.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi
  • Enjoy a bite to eat at Lang, a delicatessen that serves British cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre and complimentary bicycles
  • Guests really like the accommodation for the nice bathrooms and spaciousness
  • Just a 4-minute walk from Borough Market and 6 minutes on foot from London Bridge
  • Airport shuttle service available for a fee

Superior Shard Room - 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Suite (Southwark)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Westminster)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Iconic City View Room - 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri La Hotel At The Shard London ratings based on 25 verified reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Shangri La Hotel At The Shard London

Everyone (15) Couples (4) Family (4) Friends (1)
4 out of 5

Posted by on 24 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by Kurt Macher General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 10 Feb 2020

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Comment from Hotel Management

10 Feb 2020 by Kurt Macher, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 2 Feb 2020

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Comment from Hotel Management

10 Feb 2020 by Kurt Macher General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 20 Oct 2019

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Comment from Hotel Management

24 Oct 2019 by Fabiola Gonzalez -Duty Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!

4 out of 5
Amazing views and excellent room. Check in experience and dealings with some of the staff was perhaps more a 2-3 star experience.

Posted by on 15 Oct 2019

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Comment from Hotel Management

19 Oct 2019 by Duty Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear about the negative aspects of your stay, however hope to welcome you back again!

5 out of 5

Posted by on 10 Jul 2019

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Comment from Hotel Management

10 Jul 2019 by Kurt Macher, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 25 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Alex Willats, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 18 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Alex Willats, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 19 Jan 2019

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Comment from Hotel Management

4 Feb 2019 by Alex Willats, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 17 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by Paul Brackley, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

About the Shangri La Hotel At The Shard London

Location 31 St Thomas Street, London, England SE1 9QU

Renovations + Closures

This property is closed from 28 March 2020 to 4 July 2020 (dates subject to change).

Property Features

Shangri La Hotel At The Shard London offers its guests an indoor pool, a 24-hour fitness centre, and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2335 square feet (217 square metres) and includes conference rooms. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Shangri La Hotel At The Shard London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star London hotel is smoke free.

  • 202 guestrooms or units
  • 19 levels
  • 2335 sq ft of conference space
  • 217 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (31.4 km / 19.5 mi)
  • Train station: London Bridge Station (1 km / 0.6 mi)
  • Metro station: London Bridge Underground Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri La Hotel At The Shard London offers 202 forms of accommodation with minibars and a safe. Beds feature Frette Italian sheets. A pillow menu is available. 40-inch LED televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Films for purchase
  • Coffee maker
  • Frette Italian linens
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Lang – This delicatessen specialises in British cuisine and serves breakfast, lunch, dinner and light fare.

Gong – Overlooking the pool, this cocktail bar only serves light fare. Open daily.

Ting Lounge – This restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.

Ting Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Segway rental/tour nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Please note that room layout, furnishings, and views may differ from the photos shown.

Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 36 for adults and GBP 18 for children (approximately)
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self-parking fee: GBP 50.00 per night
  • Valet parking fee: GBP 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel London Shard
  • Hotel Shard
  • London Hotel Shard
  • Shangri Hotel London
  • Shangri London
  • Shangri La At The Shard London
  • Shard Hotel London
  • Shard Hotel Shangri
  • Shard London Hotel
  • Shard London Shangri Hotel
  • Shangri-La Hotel, At The Shard, London England
  • Shangri Hotel Shard London
  • Shangri Hotel Shard
  • Shangri La Hotel At The Shard London Hotel
  • Shangri La Hotel At The Shard London London
  • Shangri La Hotel At The Shard London Hotel London

You should know

  • Shangri La Hotel At The Shard London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.