- Liked: Cleanliness, staff & service
This was a present for our daughter and her partner. The staff were very polite and helpful but at check they were asked to pay £250 again for the room. They queried this later after contacting me and it was embarrasing to have to talk about how much I had paid for their present. It was rectified by the next morning but the excuse was that check in had been handled by an inexperienced member of staff - really??? Also, a superior room had been bokked with a King Bed but the romm they were given had twin beds. The room itself was okish but resembled none of the rooms shown on the hotel website. As an apology, they were told they would be upgraded if they stayed again in future. Simply not good enough. The least they could have done was to offer a complimentary drink/meal or something for this stay. Left a bad taste in the mouth.