"We were able to check un early but when got to the room, found room had not been cleaned properly (crumbs in the drawers, floor, marks above the bed) ... " More
15 Jun 2022 by Andrea
Dear Catrin, Thank you for taking the time to share your experience with us! I am sorry to hear that we did not meet your expectations during your visit. We do appreciate your comments and these have been shared with my team to follow up and improve the service we offer to our guests. In spite of this, I sincerely hope that you might return to The Clermont Charing Cross where look forward to seeing you again next time. Many thanks Andrea
24 Feb 2022 by Andrea
Dear Bernadette, Thank you for the amazing review. We hope to have the possibility to welcome you again soon. Thank you Andrea
20 Dec 2021 by Rachele - Reception Team
Dear Emma Thank you very much for you great feedback, we are glad to hear that you enjoyed staying at The Clermont. I am sorry to hear that you had some noise issues during your stay. Normally, we are more than happy to find a quieter room up to guests' requests, and I do hope we will have the chance to show you that on your next stay with us. I hope this little issue did not affect your overall experience with us. Thank you,
3 May 2019 by The Amba Hotel Charing Cross team.
Thank you for staying with us and the amazing scores.
18 Dec 2019 by The front desk team
Dear valuated guest, Than you very much for your nice feedback. We hope to welcome you back soon in our hotel. Kind regards,
4 Nov 2019 by Edson - Front Desk
Dear valued guest, Thank you for staying with us at Amba Hotel Charing Cross and for sharing your feedback with us. I am sorry that your TV didn't work propertly I have informed our maintenance team to rectify the issue. Once again thank you for staying with us and I hope to have the pleasure to welcome you back soon. Best regards,
31 Oct 2019 by Amelie
Thank you for your lovely review and your score Happy to read that the staff and the atmosphere on the hotel pleased you . Hope to see you soon in our hotel
19 Oct 2019 by Amelie
Thank you for you score Hope you had a nice stay with us .
19 Oct 2019 by Edson Moreira - Front Desk Manager
Dear valued guest Thank you for staying with us and for sharing your feedback with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Amba Hotel Charing Cross. Again, my sincere apologies and hope that you may give us another chance when you are next visiting London. Yours sincerely
4 Jul 2019 by Sandor
Dear Guest, Thank you for staying with us at Amba Charing Cross. Thank you for your feed back. We hope we can great again in the hotel. Kind Regards, Sandor Night Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6878 square feet (639 square metres) and includes conference centres. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly The Clermont London, Charing Cross. A complete renovation of The Clermont London, Charing Cross was completed in October 2020. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Offsite parking discounted rates available
The Clermont London, Charing Cross offers 239 accommodations with laptop-compatible safes and espresso makers. Memory foam beds feature down comforters. 45-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
The Clermont Restaurant – This restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Clermont Bar – This bar serves lunch, dinner and light fare. A children's menu is available. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include a fitness centre.
Children aged under 18 years old are not allowed in the fitness facility without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast and through room service.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
