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"The location is amazing. So close to everything. The staff were fantastic. Friendly and so so helpful. The food was brilliant too. The rooms were date ... " More

By a verified traveller on Sat 16 Nov 2019

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Superior Room, 1 Double Bed, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the comfortable beds at The Dilly. During your stay, you're just a quick walk from Piccadilly Circus. Free WiFi in public areas, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and racquetball/squash
  • Guests like the accommodation for the cleanliness, comfy beds and spaciousness
  • Steps from Piccadilly Circus and Piccadilly
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

The Dilly ratings based on 23 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Dilly

Everyone (11) Couples (3) Family (6)
2 out of 5

Posted by on 17 Mar 2024

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Comment from Hotel Management

22 Apr 2024 by Selim Atias

Dear Martin,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

2 out of 5

Posted by on 27 Dec 2023

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Comment from Hotel Management

17 Jan 2024 by Selim Atias

Dear Candice,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

4 out of 5

Posted by on 3 Mar 2023

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4 out of 5

Posted by on 6 Jun 2022

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4 out of 5
The location is amazing. So close to everything. The staff were fantastic. Friendly and so so helpful. The food was brilliant too. The rooms were dated and tired looking.

Posted by on 16 Nov 2019

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5 out of 5
Hôtel super bien placé accueil chaleureux boissons offertes café Nespresso en chambre petites peluches pr les enfants avec mignardises chocolat vraiment super chambre spacieuse et jolie

Posted by on 7 Apr 2024

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Comment from Hotel Management

22 Apr 2024 by Selim Atias

Dear Christophe, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

4 out of 5

Posted by on 11 Feb 2024

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Comment from Hotel Management

26 Mar 2024 by Selim Atias

Dear Adrian,Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

4 out of 5
Not as good as seen in the pictures. Wooden window frames at the 8th floorcoverd with black mold. One elevator wasn’t working and made things quite a struggle.

Posted by on 2 Jan 2024

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Comment from Hotel Management

5 Jan 2024 by Selim Atias

Dear Janne, Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

4 out of 5

Posted by on 2 Jan 2024

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Comment from Hotel Management

8 Jan 2024 by Selim Atias

Dear Arlind, Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

3 out of 5
Air-Conditioning was not working. Room too hot. Breakfast room staff is not welcoming. Especially the guy in charge st the breakfast reception on november 17th - very rude guy.

Posted by on 19 Nov 2023

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Comment from Hotel Management

20 Nov 2023 by Selim Atias

Dear Alexander,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the issues you encountered, particularly with the air conditioning and the service at the breakfast room.Your comfort is our priority, and we regret that the air conditioning in your room was not functioning as expected, leading to discomfort due to the heat. Please be assured that our maintenance team has been notified and will address this issue promptly to prevent such occurrences in the future.Regarding your experience in the breakfast room, we are disappointed to hear about your encounter with the staff member on duty on November 17th. This does not reflect the high standard of hospitality we strive to provide. We will be conducting an internal review and necessary training to ensure our team delivers a welcoming and professional service at all times.We value your patronage and would like to rectify this situation. If you would be willing to discuss this further, we would appreciate the opportunity to regain your trust and offer a more satisfactory experience on your next visit.Please feel free to reach out to me directly for any assistance or if you wish to discuss this matter further.We hope to have the opportunity to welcome you back and provide the quality of service you rightfully expect and deserve.Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Renovations + Closures

The following facilities are closed on Sunday, Monday and Tuesday:

  • Bar/lounge

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 6 meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 8181 square feet (760 square metres) and includes conference space. A health club, multilingual staff, and tour/ticket assistance are also featured at the luxury The Dilly. This 5-star London hotel is smoke free.

  • 283 guestrooms or units
  • 6 levels
  • 8181 sq ft of conference space
  • 760 sq. m of conference space
  • Built in 1909
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Transport

  • Train station: London Charing Cross Station (1.1 km / 0.7 mi)
  • Metro station: Piccadilly Circus Underground Station (0.2 km / 0.1 mi)

Room Amenities

The Dilly offers 283 accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.

The Terrace On Piccadilly – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Racquetball/squash on site
  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Pet Policy

  • Pets: GBP 35 per pet, per stay, plus a deposit of GBP 100 per stay
  • Weight limit: 40 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 28 for adults and from GBP 14 for children
  • Nearby parking fee: GBP 30 per day
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 35 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • Piccadilly Hotel
  • The Dilly Hotel
  • The Dilly London
  • The Dilly Hotel London
  • Le Meridien Piccadilly

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.