4.3 out of 5

"It's very convenient for me. The hotel is close to the train station and subway. We can travel easily. I travel to London in a very convenient way. Th ... " More

By a verified traveller on Fri 20 Apr 2018

Enter dates to see availability

Hotel Description

Our customers tell us they enjoy the sightseeing around The Grosvenor Hotel. During your stay, you're just a quick walk from Apollo Victoria Theatre. Free WiFi in public areas, a restaurant and a fitness centre are available. This 4-star hotel has 345 rooms over 7 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and premium bedding
  • Free WiFi
  • Enjoy Chinese cuisine while dining at Grand Imperial Restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the comfortable guestrooms and the family-friendly amenities
  • Steps from Apollo Victoria Theatre and 3 minutes on foot from Victoria Palace Theatre

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£126 per night

Deluxe Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

The Grosvenor Hotel ratings based on 118 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Grosvenor Hotel

Everyone (32) Couples (41) Business (10) Family (17) Friends (7) Other (3)
5 out of 5
Great old style hotel in a terrific central location. friendly staff and an unexpected bonus of Club Lounge for drinks and canapes, breakfast etc., A really pleasant weekend break before Xmas.

Posted by , from Nottingham, UK on 24 Dec 2018

Was this review helpful to you?
Comment from Hotel Management

29 Dec 2018 by Emma

Dear Reviewer Many Thanks for your 5* rating Emma

5 out of 5

Posted by on 8 Oct 2018

Was this review helpful to you?
Comment from Hotel Management

9 Oct 2018 by The Grosvenor

Thanks for your and we hope to see you back at The Grosvenor soon. Kind regards, Toby

5 out of 5
Next to Victoria Station so very convenient for travelling across London and also access to the Gatwick Express.

Posted by , from United Kingdom on 16 Sep 2018

Was this review helpful to you?
Comment from Hotel Management

17 Sep 2018 by The Grosvenor

Thanks for your rating Sarah and we hope to see you back at The Grosvenor soon. Kind regards, Toby

4 out of 5
Pros: Clean, spacious room, delicious food.
It's very convenient for me. The hotel is close to the train station and subway. We can travel easily. I travel to London in a very convenient way. The hotel is beautiful and elegant.

Posted by , from Thailand on 20 Apr 2018

Was this review helpful to you?
Comment from Hotel Management

24 Apr 2018 by The Grosvenor

Thanks for your rating and comments Adisak. They were certainly appreciated by our Housekeeping team and Kitchen. We hope to see you again soon. Kind regards Toby

5 out of 5
We had an excellent stay but will book direct with the hotel next time as we will definitely stay there again as it was cheaper than booking with you .

Posted by on 7 Apr 2018

Was this review helpful to you?
Comment from Hotel Management

10 Apr 2018 by The Grosvenor

Thanks for your rating. We hope you wont leave it too long to return. Kind regards, Toby

5 out of 5

Perfect Match

Pros: Staff friendliness and helpfulness..
Location: Victoria Station is a perfect location
When you enter the Lobby of The Grosvenor you enter another realm, like back in Days of Colonial Times and historic Events.. Excellent helpful and friendly staff and maybe the best Breakfast i ever had in the UK.. Really a perfect choice..

Posted by , from Switzerland on 25 Jan 2018

Was this review helpful to you?
Comment from Hotel Management

29 Jan 2018 by The Grosvenor

Thanks for your perfect review on your Grosvenor experience Adrian. We really appreciate your feedback and hope you wont leave it too long to return. Kind regards, Toby

5 out of 5

Close to downtown.

Incredibly helpful staff willing to assist in all of our needs.

Posted by , from Portage la Prairie on 18 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

18 Dec 2017 by Emma

Thanks for your review! I hope we can welcome you back soon Emma

5 out of 5

great experience~

Pros: the location
the location is more than perfect! i really apreciate this hotel i ll recommend it and i ll come back again

Posted by , from france on 4 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

8 Dec 2017 by Emma

Dear Patricia Many Thanks for your feedback, I am glad that you enjoyed the visit and I hope I can welcome you back soon. With Thanks Emma

5 out of 5

Family trip

The hotel was next door to Victoria station but we were not aware of any noise or disruption even though our room overlooked the station roof. We made full use of the champagne bar and restaurant. The bathrooms were compact but the beds were extremely comfortable. Overall, a wonderful stay. I would defiantly stay here again.

Posted by on 20 Apr 2016

Was this review helpful to you?
4 out of 5

Perfect location - need more information!

Firstly, I love the history of this grand hotel and the refurbishment is of a good standard. The location accessible via the station concourse is extremely convenient. I booked an executive room as it was a special occasion and to be honest I was rather underwhelmed. The room was on the small side, looked out right over the noisy air handling units and was rather dusty on arrival. The bed was comfy but like others have commented pillows small and uncomfortable meaning a very poor nights sleep both nights of our stay. Bathroom and especially shower were gorgeous however! The mini fridge comes with complementary water and soft drinks which was a nice touch but these were not replenished after the first day, neither was our tea/coffee selection. As for the executive lounge that was complimentary as part of the room package. We received no information on check in. There was nothing in the room either so we wandered along to ask about opening times and what our stay included to encounter a rather four unhappy lady who could only tell us there were canapes at 5! We therefore didn't end up using the lounge at all so in all honesty the executive room was for us a complete waste of money. Would we go back? Unlikely. I've honestly had a far better nights sleep at premier inn, which doesn't pretend to be something it's not.

Posted by on 17 Nov 2015

Was this review helpful to you?

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. A fitness centre, tour or ticket assistance, and concierge services are also featured at the business-friendly The Grosvenor Hotel. This Victorian London hotel is smoke free.

  • 345 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: London Victoria Rail Station (1.6 km / 1 mi)
  • Metro station: Victoria Underground Station (0.2 km / 0.1 mi)
  • Parking:

Room Amenities

The Grosvenor Hotel offers 345 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and a hairdryer. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Grand Imperial Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Reunion Cocktail Bar – This cocktail bar specialises in dim sum and only serves light fare. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 15 and GBP 20 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grosvenor Hotel London
  • Grosvenor Hotel
  • Grosvenor London
  • The Grosvenor, London Hotel London
  • The Grosvenor Hotel London, England
  • Thistle Victoria

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.