20 Mar 2024 by Adiba Haque - The Guest Experience Team
Dear James, Your succinct yet powerful review of "5/5" has certainly brought a smile to our faces. We are delighted that your experience at The Londoner Hotel was nothing short of excellent. The Londoner is indeed nestled in a vibrant and culturally rich neighborhood, with the heart of theatreland pulsating around us. We firmly believe this unique location enhances our guests' experience beyond their stay in our hotel. We are thrilled to know that this has been true in your case. We look forward to the pleasure of welcoming you back in the near future. Rest assured, we will strive to make your next stay equally, if not more, enjoyable.
24 Jan 2024 by Oliver
Dear James,Thank you for your kind review, we are pleased to hear that our location was to your liking and that you were impressed by the staff. Here at The Londoner we are committed to providing a warm and welcoming atmosphere for all of our guests. We understand how important it is to have friendly and knowledgeable staff on hand, which is why we make sure that all of our staff members are well trained and eager to assist. Located on London’s iconic Leicester Square, right in the heart of theatreland, The Londoner offers a unique stay right in the heart of the city. Our aim is always to make our guests feel comfortable and well taken care of during their stay with us, so it is very rewarding for us to receive such positive feedback. On behalf of The Londoner team we would like to thank you again for your review and we look forward to seeing you again soon.OliverGuest Experience Team
13 Sep 2023 by Hotel Management
Dear Eloise,Your rating is much appreciated, and we are glad to hear that you had a good stay at The Londoner Hotel.Your satisfaction is our utmost goal, and it's heartening to know that we were able to provide you with a positive experience. We constantly strive to uphold our commitment to our guests, aiming to offer a comfortable and enjoyable stay at all times.However, noting your 4 out of 5 rating, we understand that there might have been aspects of your stay that did not meet your expectations entirely. Whilst we take pride in our hotel and the services we offer, we realise there's always room for improvement.We would be grateful if you could share more details about your experience, so that we can use your valuable insights to improve our services and make future stays even more enjoyable for you and other guests.Looking forward to welcoming you back at The Londoner Hotel.Best Regards,Charles OakDirector, The Londoner Hotel
14 Sep 2023 by Hotel Management
Dear Barbara,I'm truly sorry to see that your experience at The Londoner Hotel did not live up to your expectations. Your feedback is invaluable to us, as it helps us understand the areas where we can improve.At The Londoner, we hold ourselves to high standards to provide our guests with an exceptional stay. It appears that in your case, we may not have hit the mark. Although it is disheartening to hear, we believe in learning from each experience and constantly striving to do better.I regret that we were not able to provide the level of service and comfort that we aim for. I assure you that providing a high-quality experience for all guests is at the heart of our philosophy.I hope you will give us another opportunity to prove to you that we can do better and deliver the kind of service you expected from us initially. We are committed to ensuring that all our guests leave with positive memories of their stay.Thank you for sharing your feedback and we hope to welcome you back in the future.Best Regards,Charles OakDirector, The Londoner Hotel
15 Mar 2024 by Simon Wong - General Manager, The Londoner Hotel
Dear Franz-Gerhard,Your feedback, as a returning guest, is especially valuable to us and we appreciate you sharing your experiences on your recent stay at The Londoner Hotel. It is heartening to know that our staff, particularly at the reception and the doorman, were able to live up to your expectations with their attentive and friendly service. We continuously strive to make every guest feel welcomed and appreciated, and it seems that our dedicated team has achieved this during your visit.However, we apologize for any inconvenience you experienced with the breakfast service and the lighting in the bathrooms. We always aim to provide a seamless experience and it is unfortunate to hear that we didn't hit the mark this time. Rest assured, your comments have been noted and will be shared with the team as part of our commitment to enhancing guest satisfaction.It is also wonderful to hear that you enjoy our prime location. As you rightly mention, The Londoner is nestled in the heart of theatreland and conveniently located to the city's most popular attractions. We look forward to welcoming you back for your 4th stay with us and hope to exceed your expectations on your next visit.
25 Mar 2024 by Simon Wong General Manager, The Londoner Hotel
Dear Nicolas, It is always our pleasure to know that our guests have had a rewarding experience during their stay at The Londoner Hotel. Our unique location, nestled in the heart of theatreland, is indeed a special feature of The Londoner experience. With almost 40 of London’s best theatres within the vicinity, we are delighted to provide our guests an opportunity to immerse themselves in the vibrant cultural scene of our city. We truly hope that your experience at our hotel was as grand and memorable as the spectacular performances that grace the stages of our neighbouring theatres. It is our sincere wish to welcome you back again to The Londoner Hotel, and to continue providing you with our professional and dedicated service. Best regards, Simon WongGeneral Manager, The Londoner Hotel
12 Jan 2024 by Bonislav Petrov - Guest Experience Team
Dear Franz-Gerhard,We are pleased to see your rating of our hotel as 4 out of 5. Your satisfaction is our primary goal and it's heartening to know that you had a positive experience with us.Your rating serves as a testament to our consistent efforts to offer a memorable stay to our guests. We continue to uphold our commitment to providing impeccable service and superior hospitality, and it's wonderful to see it reflected in your rating.Thank you once again for taking the time to provide your feedback. We hope that your next visit will result in a full 5-star experience.
6 Nov 2023 by Charles Oak, Director at The Londoner Hotel
Dear Ramon,We are absolutely delighted to learn that you had a wonderful experience at The Londoner Hotel. Your kind words about our friendly staff and amazing room have truly brightened our day.It's heartening to know that you are considering visiting us again. We look forward to welcoming you back for another memorable stay amidst the buzz and excitement of London.Kind regards,Charles OakDirector, The Londoner Hotel
20 Jun 2023 by Charles Oak Director, The Londoner Hotel
Dear sandro,Thank you for your feedback,We are glad that we could meet your expectations and we hope to see you again soon!
15 Apr 2023 by Charles Oak Director of The Londoner Hotel
Dear Nue,Thank you for taking the time to review The Londoner hotel, we are delighted that you had a great stay with us and we look forward to welcoming you back soon! Warm regards,
The Londoner offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and 9 meeting rooms. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury The Londoner. For a fee, parking is available. This 5-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
The Londoner offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
Whitcomb’s – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
8 at The Londoner – This rooftop bar specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Joshua’s Tavern – This restaurant specialises in British cuisine and only serves dinner. Open selected days.
The Stage – This bar specialises in seafood and serves breakfast and light fare. Open daily.
The Residence – On-site bar. Open daily.
An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The check-in location differs from the property location. Check-in location: [In Room Check-in]. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.
The check-in location differs from the property location. To check in, guests will need to go to In Room Check-in
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of Preferred Hotels & Resorts.
