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4.3 out of 5

"Overall very good, but booking via Ebookers than directly with hotel led to some communication issues. " More

By a verified traveller on Mon 20 Jan 2020

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Hotel Description

The Montcalm London Marble Arch's great location gets high marks from our customers. During your stay, you're just a quick walk from Oxford Street. Free WiFi in public areas, a free manager's reception and 2 restaurants are available. Built in 1789, this 5-star hotel has 143 rooms over 6 floors. Each room includes amenities such as free WiFi and a Select Comfort bed.

  • Air-conditioned rooms with Select Comfort beds, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at Sixtyone, a fine-dining restaurant that serves British cuisine
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to aromatherapy, massages or body treatments at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have great things to say about the bathrooms and the location
  • Steps from Oxford Street and Marble Arch

Executive Double Room (Club)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Club Twin Room (Montcalm)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room (Club)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Montcalm London Marble Arch ratings based on 9 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Montcalm London Marble Arch

Everyone (2) Couples (5) Business (1) Family (1)
4 out of 5
Overall very good, but booking via Ebookers than directly with hotel led to some communication issues.

Posted by , from Bristol on 20 Jan 2020

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5 out of 5

Great Hotel with amazing staff

Pros: location
Location: Oxford Street and Hyde Park are a 2 minute walk away
Stayed here just before new year. The location was great, close to Oxford Street and Hyde Park. We booked an executive room which was lovely. The executive lounge is a good base for a drink and snack, do not expect a full meal. There was plenty of alcoholic drinks and a wide selection of tea and coffee. After we checked out and got home my wife discovered she had left an item of clothing in our room. The staff tracked this down and posted it to us. I would highly recommend this hotel to anybody in terms of location, facilities and price. A special mention to all the staff who were polite, friendly and helpful.

Posted by , from Gloucester on 5 Jan 2018

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5 out of 5

Would definately come back!

We came here as a surprise for my husbands birthday, the staff were amazingly friendly and helpful. They upgraded our room and gave us a complimentary bottle of champagne, how lovely. Room was very nice, all the mod cons and bathrobes. Breakfast a la carte rather than hot buffet which is lovely Location couldnt be better

Posted by on 14 Oct 2013

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5 out of 5

Wondeful Stay at the Montcalm

From the very first moment when we were met at reception with warm, moist scented towels to the friendly, helpful assistance we received with our luggage as we left - the Montcalm was a delight. The staff was friendly and attentive, the facilities modern, designed with taste and very well kept-up and the location great (a two minute walk to Oxford Street and the Marble Arch tube station). The hotel also has a small, but very pleasant, spa with a jaccuzi, small pool and sauna rooms. After a long day of touring and shopping - it was a great way to unwind. Only thing I would suggest to somehow change is to have a bit more storage space in the rooms. But, overall - the Montcalm is definately a place I would be very, very happy to return to.

Posted by on 21 Jul 2013

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5 out of 5

Fantastic short break

Very good **************************************************************

Posted by on 21 Jun 2013

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5 out of 5

Ideal for short stay in London

Great location right at the end of Oxford Street at Marble Arch and Hyde Park, very accessible via tube. Hotel was GORGEOUS, so clean, staff were so friendly and willing to go above and beyond to improve your stay. Room was very well equipped. Can't recommend it highly enough, didn't want to leave!!

Posted by on 24 May 2013

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3 out of 5

Reasonable stay

It;s fine. Good location, no problems, really with the hotel, it's average. I'd recommend it, no problem - not as anything special, but just as somewhere central to stay. staff not really overly helpful: asked them to book me a taxi, they forgot to. rang ahead before stay and asked them to book me a michelin starred restaurant (or equivalent standard) for that evening and they said it would be 'impossible', so went online and booked one myself - in seconds - a bit lazy really for a hotel concierge!

Posted by on 30 Nov 2012

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2 out of 5

Not 5 star luxury

the room was average, the stiff towelling robes were torn and stained, the sheets were not changed for at least 4 days. sleep was almost impossible with stifling hot stuffy airless rooms (we set the room temp low and our preferences were constantly overridden centrally) there was constant door banging from a fire door in the corridor. there were bad smells in the room during the night, one night it was the smell of stale smoke, other nights it was a dirty trampy smell, the smells seemed to come and go randomly. they opened our personal mail. things would go missing from the room, not theft but room items like the bin, a pen, a pillow. we took a bottle of champagne to celebrate my birthday, but the environment was so un-special that we brought it home again to open in real luxury - at home!

Posted by on 9 Oct 2012

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5 out of 5

A recommander

Trés bien situé au centre de londres, on peut pratiquement tout faire à pied. Les chambres sont propres et spacieuses et trés confortables. Adresse retenue pour notre prochain sejour!

Posted by on 16 Jul 2013

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About the The Montcalm London Marble Arch

Location 2, Wallenberg Place, London, England W1H 7TN

Property Features

The Montcalm London Marble Arch offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. A fitness centre, a sauna, and spa services are also featured at the luxury The Montcalm London Marble Arch. Parking is available for a fee. This 5-star London hotel is smoke free.

  • 1 building
  • 143 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1789
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (27.5 km / 17.1 mi)
  • Train station: London Paddington Station (1.6 km / 1 mi)
  • Metro station: Marble Arch Underground Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Montcalm London Marble Arch offers 143 forms of accommodation with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

The hotel hosts a free manager's reception on selected days.

Sixtyone – This fine-dining restaurant specialises in British cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

The Crescent – This restaurant serves breakfast and lunch.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Scooter/moped rentals nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Steam room in spa
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 16

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 60.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Montcalm London Marble Arch

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast and through room service.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast and through room service.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No pets or service animals allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 27 per person (approximately)
  • Self-parking fee: GBP 40 per day
  • Nearby parking fee: GBP 32 per day
  • Rollaway bed fee: GBP 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London Montcalm
  • Montcalm London
  • Montcalm London Hotel
  • Montcalm London Hotel London
  • Montcalm London London
  • Montcalm Nikko Hotel London
  • The Montcalm London Marble Arch England
  • The Montcalm London Hotel London
  • London Montcalm Nikko Hotel
  • Montcalm London Marble Arch Hotel London
  • Montcalm London Marble Arch Hotel
  • Montcalm London Marble Arch London
  • Montcalm London Marble Arch
  • The Montcalm London
  • Montcalm Marble Arch Hotel
  • Montcalm Marble Arch
  • The Montcalm London Marble Arch Hotel
  • The Montcalm London Marble Arch London
  • The Montcalm London Marble Arch Hotel London

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.