Fantastic service and follow-up before and after stay.
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This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness centre, a bar/lounge and a spa tub are on-site. All 143 soundproofed rooms provide free WiFi, free wired Internet and Select Comfort beds. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
We chose this hotel because it was described as ‘luxury’ and ‘5 star’ and at £300+ per night thought this was what we would get. There is nothing luxury about this place, it’s neglected, dirty and has zero atmosphere and buzz about it. The staff however were amazing, all very kind and helpful. Our first room had cigarette burns in the carpet, the leather bed base was badly scuffed and the room looked like it hadn’t been deep cleaned for years. We were moved to another room with complimentary breakfast, free fruit and Prosecco which was very kind but I had to ask for new pillows and when I requested an ironing board I was presented with the filthiest board and broken iron- luxury?! The breakfast area was filthy, scuffed furniture, food was ok and staff were attentive. I heard quite a few other guests complaining about the quality of the hotel compared to what was advertised. Sorry won’t be back.