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"Excellent Customer Service. Very good conditions. " More

By a verified traveller on Thu 28 Nov 2019

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Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£53* Per night/room 27 Sep - 28 Sep

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Compact Double Room

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Club Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of The Park Grand London Paddington's quiet location. During your stay, you're just a quick walk from Kensington Gardens. Enjoy features like free WiFi in public areas, plus a restaurant and a health club. Built in 2009, this 4-star guesthouse has 157 rooms over 6 floors. Free WiFi and plasma TVs are available in all rooms.

  • Air-conditioned rooms with iPod docking stations, plasma TVs and room service (during limited hours)
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests have great things to say about the proximity to the airport and the quiet location
  • Within a 10-minute walk of Kensington Gardens and Hyde Park

The Park Grand London Paddington ratings based on 31 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Park Grand London Paddington

Everyone (24) Couples (2) Family (2)
2 out of 5
the service was excellent. the room was enclosed, window out onto a small backyard. the bathroom floor was icy. the room was cold. put one on the heating system noise it so it was uncomfortable. breakfast was below what one would expect in a hotel today. boiled eggs were green, beconet was dry after lying for a long time. the ordering department was minimal. No not recommended.

Posted by on 14 Feb 2020

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5 out of 5
Excellent Customer Service. Very good conditions.

Posted by on 28 Nov 2019

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4 out of 5

Posted by on 10 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Sara

Dear Guest, Thank you very much for taking the time of reviewing your stay at Park Grand London Paddington. We would love to have the opportunity of welcoming you back in the near future and make your stay even more rewarding. Kind regards, Sara

5 out of 5
Very clean a tidy. In a quiet place. And the menu in the restraunts good with a great indian cuisine on the menu

Posted by on 30 Apr 2019

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Comment from Hotel Management

5 May 2019 by Julia

Dear Guest, Thank you for taking your time to review your stay at Park Grand London Paddington. Providing exceptional customer service always remains our primary task. We shared your kind words about our dinner menu with our restaurant team which is always happy to be there for you. It would be such a pleasure to personally welcome you back to our hotel and provide the customer service you deserve. Kind regards Julia

5 out of 5

Posted by on 5 Apr 2019

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Comment from Hotel Management

6 Apr 2019 by Julia

Dear Guest, Thank you very much for sharing the travel experience you had with Park Grand London Paddington. We were happy to do our best to suit your needs. We would love to welcome you back to make your stay even more comfortable. Kind regards Julia

3 out of 5
Booked into this hotel but upon checking in - and only once they had taken my payment - they informed me that due to a flood I was to be put in their sister hotel. I eventually found sister hotel (no offer to help with my luggage and after a long day finally checked in). While hotel in general was fine as I was just down for a business trip really isn’t a 4 star hotel. Tiny rooms. Literally 2 inches of space between end of bed and wall (even though desk was on other side of bed and there was no other way to get through). Ended up having to clamber over bed to dry my hair in the morning. Shower was good but small cubicle meant it wasnt very relaxing. Towels smelled musty and were old. Breakfast was fine - usual buffet offering, and staff were very pleasant. On the whole time for 2 days stay in London for business but don’t think I would book again.

Posted by on 28 Feb 2019

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Comment from Hotel Management

1 Mar 2019 by Julia

Dear Guest, Thank you for taking the time to leave the comment on your stay at Park Grand London Paddington. We highly appreciate your feedback which gives us a chance to improve our customer service. We would like to sincerely apologise for the inconvenience caused by an unforeseen maintenance issue and we hope that you will give us a chance to serve you once again in the future. Kind regards Julia

4 out of 5

Posted by on 26 Feb 2019

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Comment from Hotel Management

2 Apr 2019 by Julia

Dear Guest, We would like to thank you for spearing your time to comment on your stay at Park Grand London Paddington. We highly appreciate your feedback which gives us a chance to improve our customer service. We would be happy to welcome you back to make your next stay more rewarding. Kind regards Julia

4 out of 5
I booked a room for single occupancy for 2 nights. Room was very small with tiny wardrobe containing 3 hangers for hanging clothes. After complaining was upgraded to a slightly larger room with a proper wardrobe. The finish of the room and design were nice and it was quiet and clean.Good location - close to Paddington station. Arranged a wake up call which I got 25 mins late!

Posted by on 2 Feb 2019

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Comment from Hotel Management

8 Feb 2019 by Julia

Dear DHM, Thank you very much for your candid review of your recent stay at Park Grand London Paddington. We do appreciate your feedback which will help us to make our hotel even better. Please accept our sincere apologies for any unpleasant experience that you happened to have with us. We really hope that you will give us a chance to serve you again in the future. Kin regards Julia

4 out of 5

Posted by on 1 Feb 2019

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5 out of 5
nice hotel and extremely friendly staff. There was a problem with our room so we‘ve been upgraded to a 5star hotel. Actually my best stay in london.

Posted by on 23 Jan 2019

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Comment from Hotel Management

23 Jan 2019 by Julia

Dear Valued Guest, Thank you very much for sharing the travel experience you had with Park Grand London Paddington. We were happy to do our best to suit your needs. We would love to welcome you back to make your stay even more comfortable. Kind regards Julia

About the The Park Grand London Paddington

Location 1 Queens Gardens, London, England W2 3BA

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a limo/town car service. WiFi is free in public spaces. A health club, tour or ticket assistance, and multilingual staff are also featured at the business-friendly The Park Grand London Paddington. This 4-star London guesthouse is smoke free.

  • 1 building
  • 157 guestrooms or units
  • 6 levels
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow) (25.7 km / 15.9 mi)
  • Train station: London Paddington Station (0.5 km / 0.3 mi)
  • Metro station: Lancaster Gate Underground Station (0.5 km / 0.3 mi)

Room Amenities

The Park Grand London Paddington offers 157 forms of accommodation with iPod docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch Plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. This London guesthouse provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • iPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.

Atlantic Restaurant – This restaurant serves breakfast and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the guesthouse include a health club.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Park Grand London Paddington

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast and through room service.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 10 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 11.95 per person (approximately)
  • Off site parking fee: GBP 25 per day (1 mi away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London
  • London Hotel
  • Park Grand London Paddington
  • Park Grand London Paddington Hotel
  • Park Grand London Paddington England
  • Park Grand London Paddington Hotel London
  • Park Grand London Paddington House
  • Park Grand London House
  • Park Grand London
  • Park Grand London Paddington Guesthouse
  • Park Grand London Guesthouse
  • Park Grand Guesthouse
  • Park Grand
  • The Park London Paddington
  • The Park Grand London Paddington London
  • The Park Grand London Paddington Guesthouse
  • The Park Grand London Paddington Guesthouse London

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.