"A well priced hotel for central London, nice restaurants around and Hyde Park 2-3mins walk. Room was lovely, had seemed to be recently modernised and ... " More

By a verified traveller on Fri 03 Aug 2018

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Hotel Description

Our customers tell us they enjoy the comfortable rooms at The Park Grand London Paddington. During your stay, you're just a quick walk from Kensington Gardens. Free WiFi in public areas, a restaurant and a health club are available. Built in 2009, this 4-star guesthouse has 157 rooms over 6 floors. Each room includes amenities such as free WiFi and a plasma TV.

  • Air-conditioned rooms with iPod docking stations, plasma TVs and room service (during limited hours)
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests speak favourably about the central location and the comfortable guestrooms
  • Within a 10-minute walk of Kensington Gardens and Hyde Park

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£77 per night

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Compact Double Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

The Park Grand London Paddington ratings based on 43 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Park Grand London Paddington

Everyone (13) Couples (10) Business (4) Family (4) Other (3) Friends (7)
3 out of 5
Booked into this hotel but upon checking in - and only once they had taken my payment - they informed me that due to a flood I was to be put in their sister hotel. I eventually found sister hotel (no offer to help with my luggage and after a long day finally checked in). While hotel in general was fine as I was just down for a business trip really isn’t a 4 star hotel. Tiny rooms. Literally 2 inches of space between end of bed and wall (even though desk was on other side of bed and there was no other way to get through). Ended up having to clamber over bed to dry my hair in the morning. Shower was good but small cubicle meant it wasnt very relaxing. Towels smelled musty and were old. Breakfast was fine - usual buffet offering, and staff were very pleasant. On the whole time for 2 days stay in London for business but don’t think I would book again.

Posted by on 28 Feb 2019

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Comment from Hotel Management

1 Mar 2019 by Julia

Dear Guest, Thank you for taking the time to leave the comment on your stay at Park Grand London Paddington. We highly appreciate your feedback which gives us a chance to improve our customer service. We would like to sincerely apologise for the inconvenience caused by an unforeseen maintenance issue and we hope that you will give us a chance to serve you once again in the future. Kind regards Julia

4 out of 5
I booked a room for single occupancy for 2 nights. Room was very small with tiny wardrobe containing 3 hangers for hanging clothes. After complaining was upgraded to a slightly larger room with a proper wardrobe. The finish of the room and design were nice and it was quiet and clean.Good location - close to Paddington station. Arranged a wake up call which I got 25 mins late!

Posted by on 2 Feb 2019

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Comment from Hotel Management

8 Feb 2019 by Julia

Dear DHM, Thank you very much for your candid review of your recent stay at Park Grand London Paddington. We do appreciate your feedback which will help us to make our hotel even better. Please accept our sincere apologies for any unpleasant experience that you happened to have with us. We really hope that you will give us a chance to serve you again in the future. Kin regards Julia

5 out of 5
nice hotel and extremely friendly staff. There was a problem with our room so we‘ve been upgraded to a 5star hotel. Actually my best stay in london.

Posted by on 23 Jan 2019

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Comment from Hotel Management

23 Jan 2019 by Julia

Dear Valued Guest, Thank you very much for sharing the travel experience you had with Park Grand London Paddington. We were happy to do our best to suit your needs. We would love to welcome you back to make your stay even more comfortable. Kind regards Julia

4 out of 5

Posted by on 16 Jan 2019

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Comment from Hotel Management

16 Jan 2019 by Julia

Dear Guest, Thank you very much for sharing the travel experience you had with Park Grand London Paddington. We were happy to do our best to suit your needs. We would love to welcome you back to make your stay even more comfortable. Kind Regards Julia

4 out of 5

Posted by on 6 Jan 2019

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Comment from Hotel Management

11 Jan 2019 by Julia

Dear Guest, Thank you very much for sharing the travel experience you had with Park Grand London Paddington. We were happy to do our best to suit your needs. We would love to welcome you back to make your stay even more comfortable. Julia

1 out of 5

Posted by on 7 Dec 2018

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Comment from Hotel Management

8 Dec 2018 by Julia

Dear guest, Thank you for sparing your time to comment on your experience with Park Grand London Paddington. We appreciate your feedback as it helps us to improve our service. Kind regards Julia

3 out of 5
Location is convenient, staff is nice, however the facilities are not really new

Posted by on 2 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by Julia

Dear guest, Thank you very much for your candid review of your recent stay at Park Grand London Paddington. We are delighted to read that you enjoyed the location and very much appreciate you mentioning our fantastic team. We are sorry to read that the rooms of the hotel did not suit your needs. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.

5 out of 5
A well priced hotel for central London, nice restaurants around and Hyde Park 2-3mins walk. Room was lovely, had seemed to be recently modernised and I enjoyed staying there, all in all an excellent hotel for central London.

Posted by , from Wirral on 3 Aug 2018

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Comment from Hotel Management

16 Sep 2018 by Julia

Dear Simon, Many thanks for leaving the comment on your experience at Park Grand London Paddington. We are glad you enjoyed your stay and found the hotel to be up to your standards. We are glad you enjoyed the advantages of the hotel's location. We hope that your travel plans will take you back to London soon and we all are already looking forward to welcoming you back.

2 out of 5
Very small room considering the price paid. The word ‘grand’ should not be in the same sentence. Tv did not work, on site staff could fix the problem. No supervisors on site so no decisions could be made. They would send a ‘technician’ to fix in the mor OMG which was no good as we were there for one night. Room was extremely dated. Find somewhere else to stay for similar money.

Posted by , from midlands on 23 Apr 2018

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3 out of 5

Great staff

The rooms are very small especially the bathroom...which does not have a bath. The staff are brilliant though.

Posted by on 29 Dec 2017

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About the The Park Grand London Paddington

Location 1 Queens Gardens, London, England W2 3BA

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and a limo/town car service are available. Public spaces have free WiFi. A health club, tour or ticket assistance, and multilingual staff are also featured at The Park Grand London Paddington. This 4-star London guesthouse is smoke free.

  • 1 building
  • 157 guestrooms or units
  • 6 levels
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow) (25.6 km / 15.9 mi)
  • Train station: London Paddington Station (0.5 km / 0.3 mi)
  • Metro station: Lancaster Gate Underground Station (0.5 km / 0.3 mi)
  • Parking:

Room Amenities

The Park Grand London Paddington offers 157 forms of air-conditioned accommodation with iPod docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch Plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and a hairdryer. This London guesthouse provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • iPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.

Atlantic Restaurant – This restaurant serves breakfast and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the guesthouse include a health club.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 10 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 11.95 per person (approximately)
  • Nearby parking fee: GBP 25 per 24 hours

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Grand London Paddington House
  • Park Grand London House
  • Park Grand London Paddington
  • Park Grand London
  • Park Grand London Paddington Guesthouse
  • Park Grand London Guesthouse
  • Park Grand Guesthouse
  • Park Grand