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5.0 out of 5

"Great location, pleasant staff, quirky and fun. What more can I say. The perfect Boutique Hotel. Right beside South Ken tube, V&A. Museum, Kings Road ... " More

By a verified traveller on Sat 28 Jul 2018

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King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of The Pelham London - Starhotels Collezione's great location. During your stay, you're just a quick walk from Cromwell Road. Enjoy features like 2 bars, a restaurant and a 24-hour gym. This 5-star hotel has 52 rooms over 4 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi
  • Enjoy Italian cuisine while dining at La Trattoria
  • Full breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Natural History Museum and 4 minutes on foot from Victoria and Albert Museum

The Pelham London - Starhotels Collezione ratings based on 5 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Pelham London - Starhotels Collezione

Everyone (5)
5 out of 5

Perfect London getaway

Pros: Staff, Location, Comfort, Low Key,
Cons: Love it or hate it, it is what it is !! Boutique Hotel London defined !!
Location: South Ken - London at your doorstep without being in your face !!
Great location, pleasant staff, quirky and fun. What more can I say. The perfect Boutique Hotel. Right beside South Ken tube, V&A. Museum, Kings Road, Harrods etc. You either like these kind of places or you dont. Very low key and stylish without being stupidly flashy or ostentatious. Mellow and pleasant staff, well managed, and actually good value for what it is. Will definitely be back.

Posted by on 28 Jul 2018

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Comment from Hotel Management

31 Jul 2018 by lp

Dear Ebookers, Thank you for your lovely review, I am delighted to hear you enjoyed your stay with us, Best wishes, Luca Perletti Hotel Manager

5 out of 5
Kaunis kodikas hotelli maanalaisen vieressä. Erittäin ystävällinen ja hymyilevä henkilökunta. Kaunis huone (kaikki noin 50 erilaisia), hyvä sänky. Aamiaistarjoilu hyvä, tilaukset nopeasti. Ehdottomasti tähän hotelliin seuraavalla kerralla.😀

Posted by on 15 Feb 2019

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Comment from Hotel Management

18 Feb 2019 by lp

Dear Guest, thank you so much for your lovely comments, I am delighted to hear you enjoyed yor stay at The Pelham, Best wishes, Luca Perletti Hotel Manager

5 out of 5
TOLLE LAGE FÜR MUSEUM UND EINKAUFEN, MORGENESSEN UND PUB

Posted by on 7 Nov 2018

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Comment from Hotel Management

9 Nov 2018 by lp

Dear Guest, thank you so much for your comments, I am delighted to hear you enjoyed your stay with us. We look forward to welcome you back in the near future, Best wishes, Luca Perletti Hotel manager

5 out of 5

Sehr schönes, gediegenes Hotel

Hotel in unmittelbarer Nähe zur UBahn-Station South Kensington Schönes Quartier mit gemütlichen Restaurants und Pubs.

Posted by on 31 May 2017

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Comment from Hotel Management

27 Jun 2017 by LP

thank you so much! Al the best, Luca Perletti Hotel Manager

5 out of 5

Extraordinaire rapport qualité-prix !

Loin des chaînes d'hôtel, ambiance cosy et discrète, très classe pour un prix imbattable !

Posted by on 10 Oct 2016

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Comment from Hotel Management

12 Dec 2016 by lp

Dear guest, thank you very much for your comments, All the best, Luca Perletti Hotel Manager

About the The Pelham London - Starhotels Collezione

Location 15 Cromwell Place, South Kensington, London, England SW7 2LA

Renovations + Closures

This property is closed from 7 October 2021 to 31 October 2021 (dates subject to change).

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business centre. Event space at this hotel measures 570 square feet (53 square metres). A 24-hour fitness centre, tour or ticket assistance, and multilingual staff are also featured at the luxury The Pelham London - Starhotels Collezione. This 5-star London hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 570 sq ft of conference space
  • 53 sq. m of conference space
  • Dining venue
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Transport

  • Train station: West Brompton Underground Station (1.7 km / 1.1 mi)
  • Metro station: South Kensington Underground Station (0.1 km / 0.1 mi)

Room Amenities

The Pelham London - Starhotels Collezione offers 52 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in March 2016.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Pillow options
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

La Trattoria – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and Carte Blanche; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 24 for adults and GBP 12 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pelham
  • Pelham Hotel London
  • Pelham London
  • Pelham Starhotels Collezione Hotel London
  • The Pelham Hotel London, England
  • Pelham Starhotels Collezione Hotel
  • Pelham Starhotels Collezione London
  • Pelham Starhotels Collezione
  • The Pelham Hotel
  • The Pelham Starhotels Collezione
  • The Pelham London - Starhotels Collezione Hotel
  • The Pelham London - Starhotels Collezione London
  • The Pelham London - Starhotels Collezione Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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