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4.1 out of 5

"excellent hotel on every aspect staff nothing was to much trouble the hotel excellent bedrooms and so clean food was excellent both breakfast and dinn ... " More

By a verified traveller on Fri 01 Feb 2019

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Hotel Description

The Royal Horseguards's great location gets high marks from our customers. During your stay, you're just a quick walk from The Strand. Enjoy features like free WiFi in public areas, plus a restaurant and a fitness centre. This 5-star hotel has 282 rooms. Enjoy your stay with amenities like free WiFi and a plasma TV in each room.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and Egyptian cotton sheets
  • Free WiFi
  • Enjoy Modern European cuisine while dining at One Twenty One Two
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the clean guestrooms and the proximity to public transport
  • Within a 10-minute walk of National Gallery and Churchill War Rooms

Standard Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£234* Per night/room 26 Jun - 27 Jun

The Apartment Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Waterloo Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 Double Bed, Garden View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Royal Horseguards Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Royal Horseguards ratings based on 16 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Royal Horseguards

Everyone (10) Couples (3) Family (1)
5 out of 5

Posted by on 16 Dec 2019

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Comment from Hotel Management

17 Dec 2019 by The Royal Horseguards Hotel

Hello. Thank you for the rating. We greatly look forward to welcoming you back to our cosmopolitan capital and historic hotel for another superb stay!

2 out of 5

Posted by on 15 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by The Royal Horseguards Hotel

Thank you for your feedback. We are sorry to know that we did not live up to our usual 5* standards. However, we do look forward to welcoming you back for a much more improved future visit.

5 out of 5
excellent hotel on every aspect staff nothing was to much trouble the hotel excellent bedrooms and so clean food was excellent both breakfast and dinner. location was ideal for all main attractions and shops . excellent stay.

Posted by on 1 Feb 2019

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Comment from Hotel Management

3 Feb 2019 by The Royal Horseguards Hotel

Thank you for the recommendation and 5 star review! We always strive to deliver the best experience for our guests and I am pleased that you found our staff welcoming and courteous. Indeed we are privileged to be situated in the heart of the London alongside the River Thames on Victoria Embankment in a quiet spot yet only a short walk away from the hustle and bustle of Soho, Trafalgar Square and much more. We greatly look forward to spoiling you on your next stay!

3 out of 5

Week-end with friends

Pros: Location
Cons: Overall staff performance, especially in the bar and restaurant.
Location: Everything is fairly close except big department stores.
Stayed at Royal Horsguards two nights (two couples). The mission was to show the other couple London since they had never been there before. Decided on this hotel because of good location on the riverbank next to the Embankment subway station and easy walking distance to Trafalgar Square, Piccadilly Circus, Theatre District and London Eye. Rated at 5 Stars and fairly deep room prices, you´d expect quite a lot, especially after having had stayed several times in similar facilities around the world. Upon arrival reception was good, not exceptional, requested power socket adapters arrived only after reminders. Rooms are smallish but good, television old and quality of picture poor as was the choice of channels. Room turned out to be very quiet, however air conditioning was noisy and we finally turned ot off. Had drinnks in the lobby bar as well as breakfast one morning. Service was sluggish in both cases. At the bar you really had to work to get your orders. Overarr only a fair performance from the staff. With the expection of the TV, the facilities are good. Staff would have to step up. Exxept the doorman who was really good.

Posted by , from Vantaa on 12 Mar 2018

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Comment from Hotel Management

12 Mar 2018 by The Royal Horseguards Hotel

Hello and thank you for your review. I am so sorry to know that we have not lived up to your expectations. I have addressed all your comments that you mentioned with my relevant teams,including our Bar Manager so that we may investigate and further improve on our standards and service. However I appreciate that this does not make up for the disappointment and inconvenience caused. Thank you once again for your feedback and we hope to welcome you back in the near future to showcase our true world class standards.

5 out of 5

Fantastic service and central location

Excellent, really did make us feel welcome and special. Highly recommended

Posted by , from kent on 27 Nov 2017

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Comment from Hotel Management

29 Nov 2017 by The Royal Horseguards Hotel

Hello and thank you for the recommendation. Our superb hospitable team will be so happy to know that you had a great stay in our company!

3 out of 5

Nice hotel, Service not so good

Lovely hotel, but the fire alarm went off a 4am and we had to evacuate, 4.30 we went back in, the next day or the day after I had no comment from any staff to say sorry for the inconvenience, when I checked out it wasn't even mentioned. A simple sorry would have gone a long way especially when your paying over £300 a night. Lovely hotel but the service I have received on both my stays has been poor.

Posted by , from England on 20 Jul 2017

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Comment from Hotel Management

21 Jul 2017 by The Royal Horseguards Hotel

Hello and thank you for your comments. From the onset please accept my sincere apologies for firstly the inconvenience of the evacuation so early and then for the lack of empathy from the team. As you can imagine it was an extremely stressful time, however this is no excuse and we truly are sorry. I do hope that we have the opportunity to welcome you back for a better stay.

5 out of 5
Die gemütliche Atmosphäre und die Behaglichkeit. Punkt

Posted by on 19 Dec 2019

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Comment from Hotel Management

19 Dec 2019 by The Royal Horseguards Hotel

Thanks for the 5* review! It's great knowing that you had a lovely time with us. It would be a pleasure to host you for another enjoyable time to our regal hotel!

2 out of 5
Positiv: Lage, Sauberkeit, Personal Negativ: - King Size Bett 120cm breit??? Wir haben nicht gut geschlafen - Zimmer sehr klein - Infrastruktur im Hotel alt - Zu kleines Restaurant, lange anstehen für Frühstück - Teuer

Posted by on 2 Dec 2019

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Comment from Hotel Management

2 Dec 2019 by The Royal Horseguards Hotel

Hello and thank you for your review. We pride ourselves on our superior levels of service and facilities so it is very disheartening to know that you had a disappointing visit with us. On your next visit please do let us know if you are experiencing any issues and we do our utmost to rectify the problem and ensure you have a truly 5 star stay.It is however, great to know that you found my team helpful and attentive and that you enjoyed our Victoria Embankment location.We do hope that you will return for a far better future visit.

5 out of 5

Posted by on 10 Nov 2019

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Comment from Hotel Management

11 Nov 2019 by The Royal Horseguards Hotel

Hello and thank you for your rating. It was our absolute pleasure looking after you on this visit and we very much look forward to welcoming you back for another amazing stay!

4 out of 5
Zentrale Lage optimal. Einrichtung in die Jahre gekommen.

Posted by on 4 Sep 2019

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Comment from Hotel Management

9 Sep 2019 by The Royal Horseguards Hotel

Thank you for taking the time to review and rate your recent stay with us. I am glad that you found our location useful. We are very centrally located in the heart of the city alongside the iconic River Thames and only a stone’s throw away from London’s many attractions. We look forward to welcoming back for another unforgettable stay in the near future!

Renovations + Closures

This property is closed from 29 March 2020 to 21 June 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. A fitness centre, a terrace, and tour or ticket assistance are also featured at the luxury The Royal Horseguards. Parking is available for a fee. This 5-star London hotel is smoke free.

  • 282 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: London Charing Cross Station (0.8 km / 0.5 mi)
  • Metro station: Embankment Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Royal Horseguards offers 282 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets. 49-inch Plasma televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

The Royal Horseguards has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.00 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 24 per person (approximately)
  • Valet parking fee: GBP 110 per day
  • Rollaway bed fee: GBP 40.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Horseguards
  • Horseguards Hotel
  • Hotel Horseguards
  • Hotel Royal Horseguards
  • Royal Horseguards
  • Royal Horseguards Hotel
  • Royal Horseguards Hotel London
  • Royal Horseguards London
  • The Royal Horseguards Hotel London
  • The Royal Horseguards London, England
  • England
  • Royal Horseguards London
  • The Royal Horseguards Hotel
  • The Royal Horseguards London
  • The Royal Horseguards Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.