4.3 out of 5

"Stayed at Royal Horsguards two nights (two couples). The mission was to show the other couple London since they had never been there before. Decided ... " More

By a verified traveller on Mon 12 Mar 2018

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Hotel Description

Our customers tell us they enjoy The Royal Horseguards's central location. During your stay, you're just a quick walk from The Strand. You'll find features such as free WiFi in public areas, plus a restaurant and a fitness centre. This 5-star hotel has 282 rooms. Enjoy your stay with amenities like free WiFi and a plasma TV in each room.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and Egyptian cotton sheets
  • Free WiFi
  • Enjoy Modern European cuisine while dining at One Twenty One Two
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the local sightseeing and the proximity to the airport
  • Within a 10-minute walk of National Gallery and Churchill War Rooms

Standard Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£288 per night

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

River View Room 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Royal Horseguards ratings based on 126 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Horseguards

Everyone (12) Couples (67) Business (6) Family (17) Friends (16) Other (7)
2 out of 5

Posted by on 15 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by The Royal Horseguards Hotel

Thank you for your feedback. We are sorry to know that we did not live up to our usual 5* standards. However, we do look forward to welcoming you back for a much more improved future visit.

5 out of 5
excellent hotel on every aspect staff nothing was to much trouble the hotel excellent bedrooms and so clean food was excellent both breakfast and dinner. location was ideal for all main attractions and shops . excellent stay.

Posted by on 1 Feb 2019

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Comment from Hotel Management

3 Feb 2019 by The Royal Horseguards Hotel

Thank you for the recommendation and 5 star review! We always strive to deliver the best experience for our guests and I am pleased that you found our staff welcoming and courteous. Indeed we are privileged to be situated in the heart of the London alongside the River Thames on Victoria Embankment in a quiet spot yet only a short walk away from the hustle and bustle of Soho, Trafalgar Square and much more. We greatly look forward to spoiling you on your next stay!

3 out of 5

Week-end with friends

Pros: Location
Cons: Overall staff performance, especially in the bar and restaurant.
Location: Everything is fairly close except big department stores.
Stayed at Royal Horsguards two nights (two couples). The mission was to show the other couple London since they had never been there before. Decided on this hotel because of good location on the riverbank next to the Embankment subway station and easy walking distance to Trafalgar Square, Piccadilly Circus, Theatre District and London Eye. Rated at 5 Stars and fairly deep room prices, you´d expect quite a lot, especially after having had stayed several times in similar facilities around the world. Upon arrival reception was good, not exceptional, requested power socket adapters arrived only after reminders. Rooms are smallish but good, television old and quality of picture poor as was the choice of channels. Room turned out to be very quiet, however air conditioning was noisy and we finally turned ot off. Had drinnks in the lobby bar as well as breakfast one morning. Service was sluggish in both cases. At the bar you really had to work to get your orders. Overarr only a fair performance from the staff. With the expection of the TV, the facilities are good. Staff would have to step up. Exxept the doorman who was really good.

Posted by , from Vantaa on 12 Mar 2018

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Comment from Hotel Management

12 Mar 2018 by The Royal Horseguards Hotel

Hello and thank you for your review. I am so sorry to know that we have not lived up to your expectations. I have addressed all your comments that you mentioned with my relevant teams,including our Bar Manager so that we may investigate and further improve on our standards and service. However I appreciate that this does not make up for the disappointment and inconvenience caused. Thank you once again for your feedback and we hope to welcome you back in the near future to showcase our true world class standards.

5 out of 5

Fantastic service and central location

Excellent, really did make us feel welcome and special. Highly recommended

Posted by , from kent on 27 Nov 2017

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Comment from Hotel Management

29 Nov 2017 by The Royal Horseguards Hotel

Hello and thank you for the recommendation. Our superb hospitable team will be so happy to know that you had a great stay in our company!

3 out of 5

Nice hotel, Service not so good

Lovely hotel, but the fire alarm went off a 4am and we had to evacuate, 4.30 we went back in, the next day or the day after I had no comment from any staff to say sorry for the inconvenience, when I checked out it wasn't even mentioned. A simple sorry would have gone a long way especially when your paying over £300 a night. Lovely hotel but the service I have received on both my stays has been poor.

Posted by , from England on 20 Jul 2017

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Comment from Hotel Management

21 Jul 2017 by The Royal Horseguards Hotel

Hello and thank you for your comments. From the onset please accept my sincere apologies for firstly the inconvenience of the evacuation so early and then for the lack of empathy from the team. As you can imagine it was an extremely stressful time, however this is no excuse and we truly are sorry. I do hope that we have the opportunity to welcome you back for a better stay.

4 out of 5

Fantastic room with a view spoilt by poor cleaning

Cons: Room cleaning
Location: Fantastic riverside views, close to all the major city landmarks, theatres and shopping areas.
Grand hotel nice and close to the centre of city and night life, few minutes walk to Covent Garden, shops, theatres and restaurants. We had a room with a view of the river and the London Eye, so good we never drew the curtains. Our only complaint was a lack of detail in the room cleaning. Twice tea and coffee pot not cleaned out nor cups and glasses washed, once bins not emptied.

Posted by on 10 Dec 2016

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Comment from Hotel Management

13 Dec 2016 by The Royal Horseguards Hotel

Hello and thanks for the feedback. I am delighted to know that you enjoyed our breath taking views and found our location useful. Sorry about the shortfalls in housekeeping - I will be addressing this with my Housekeeper. We look forward to hosting you on another great stay soon!

5 out of 5

Lovely hotel in a central position

Excellent hotel in a central position. We had a lovely stay there and would recommend it wholeheartedly

Posted by on 20 Mar 2016

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4 out of 5

Nice weekend away

Beautiful hotel and the room was great but was very noisy, we were woken every 30mins by air con units starting up, we should have complained and asked to be moved but at 3am you don't feel like packing all your stuff when all you want to do is sleep.

Posted by on 22 Dec 2015

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3 out of 5

Great location, attention to detail

This hotel is in a great location near Covent garden, right opposite the London Eye. Rooms are tired and in need of updating, shower needed retiling. Reception staff were superb, the rest less so. Bar opens for limited hours but cocktails were good.

Posted by on 13 Dec 2015

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4 out of 5

Lovely pre christmas girls break

On arrival we learned we had been upgraded to an executive room which was a nice surprise. Lovely room . Breakfasts good. Very comfortable. Slight problem when ordering a bucket of ice for the room. Took three phone calls and after nearly an hour we were presented with an ice bucket. However when we suggested as we had such a long wait an ice bucket plus complimentary wine would be nice this duly arrived. Lovely afternoon tea but long wait for scones. This said the whole experience was a lovely prelude to Christmas

Posted by on 9 Dec 2015

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. A fitness centre, a terrace, and tour or ticket assistance are also featured at the luxury The Royal Horseguards. Parking is available for a fee. This 5-star London hotel is smoke free.

  • 282 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: London Charing Cross Station (1.2 km / 0.8 mi)
  • Metro station: Embankment Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Royal Horseguards offers 282 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets. Plasma televisions are featured in guestrooms. Bathrooms include a complimentary bathrobe, designer toiletries, complimentary toiletries and a hairdryer. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Plasma television
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

The Royal Horseguards has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.00 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 24 per person (approximately)
  • Valet parking fee: GBP 110 per day
  • Rollaway bed fee: GBP 40.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Horseguards Hotel London
  • Royal Horseguards Hotel
  • Royal Horseguards London
  • Royal Horseguards
  • The Royal Horseguards Hotel London
  • The Royal Horseguards London, England

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.