"excellent hotel on every aspect staff nothing was to much trouble the hotel excellent bedrooms and so clean food was excellent both breakfast and dinn ... " More
17 Dec 2019 by The Royal Horseguards Hotel
Hello. Thank you for the rating. We greatly look forward to welcoming you back to our cosmopolitan capital and historic hotel for another superb stay!
15 Apr 2019 by The Royal Horseguards Hotel
Thank you for your feedback. We are sorry to know that we did not live up to our usual 5* standards. However, we do look forward to welcoming you back for a much more improved future visit.
3 Feb 2019 by The Royal Horseguards Hotel
Thank you for the recommendation and 5 star review! We always strive to deliver the best experience for our guests and I am pleased that you found our staff welcoming and courteous. Indeed we are privileged to be situated in the heart of the London alongside the River Thames on Victoria Embankment in a quiet spot yet only a short walk away from the hustle and bustle of Soho, Trafalgar Square and much more. We greatly look forward to spoiling you on your next stay!
12 Mar 2018 by The Royal Horseguards Hotel
Hello and thank you for your review. I am so sorry to know that we have not lived up to your expectations. I have addressed all your comments that you mentioned with my relevant teams,including our Bar Manager so that we may investigate and further improve on our standards and service. However I appreciate that this does not make up for the disappointment and inconvenience caused. Thank you once again for your feedback and we hope to welcome you back in the near future to showcase our true world class standards.
29 Nov 2017 by The Royal Horseguards Hotel
Hello and thank you for the recommendation. Our superb hospitable team will be so happy to know that you had a great stay in our company!
19 Dec 2019 by The Royal Horseguards Hotel
Thanks for the 5* review! It's great knowing that you had a lovely time with us. It would be a pleasure to host you for another enjoyable time to our regal hotel!
2 Dec 2019 by The Royal Horseguards Hotel
Hello and thank you for your review. We pride ourselves on our superior levels of service and facilities so it is very disheartening to know that you had a disappointing visit with us. On your next visit please do let us know if you are experiencing any issues and we do our utmost to rectify the problem and ensure you have a truly 5 star stay.It is however, great to know that you found my team helpful and attentive and that you enjoyed our Victoria Embankment location.We do hope that you will return for a far better future visit.
11 Nov 2019 by The Royal Horseguards Hotel
Hello and thank you for your rating. It was our absolute pleasure looking after you on this visit and we very much look forward to welcoming you back for another amazing stay!
9 Sep 2019 by The Royal Horseguards Hotel
Thank you for taking the time to review and rate your recent stay with us. I am glad that you found our location useful. We are very centrally located in the heart of the city alongside the iconic River Thames and only a stone’s throw away from London’s many attractions. We look forward to welcoming back for another unforgettable stay in the near future!
10 Jul 2019 by The Royal Horseguards Hotel
Thank you for the review. I am thrilled to know that you greatly appreciated our Victorian hotel and historic location. From being on the site of Whitehall which was once one of the most famous Tudor Royal Palaces, to housing the Secret Service as a base during the First World War. We do indeed have a fascinating and vibrant past. We look forward to welcoming you back to our castle-like hotel in the very near future for another wonderful stay.
The following facilities or services will be unavailable from April 1 2021 to May 16 2021 (dates subject to change):
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. A fitness centre, a terrace, and tour or ticket assistance are also featured at the luxury The Royal Horseguards. This 5-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
The Royal Horseguards offers 282 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 49-inch Plasma televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
The Royal Horseguards has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
