"Great location for central London. Food was nice. Terrible Pillows. " More

By a verified traveller on Mon 13 Aug 2018

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Hotel Description

Our customers tell us they enjoy the comfortable rooms at The Strand Palace Hotel. During your stay, you're just a quick walk from The Strand. Features include free WiFi in public areas, plus 2 restaurants and 2 bars. Built in 1909, this 4-star hotel has 785 rooms over 9 floors. All rooms offer free WiFi and LCD TVs.

  • All rooms offer 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Enjoy British cuisine at Haxells Restaurant & Bar, one of the property's 2 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the local sightseeing and the proximity to shopping
  • Steps from Covent Garden Market and 13 minutes on foot from Piccadilly Circus

Superior Cosy Double - Newly Refurbished & Air Conditioned

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£167 per night

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Single - Newly Refurbished & Air Conditioned

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Single

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Deluxe King - Newly Refurbished & Air Conditioned

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Strand Palace Hotel ratings based on 302 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Strand Palace Hotel

Everyone (109) Couples (72) Business (9) Family (33) Other (34) Friends (30)
5 out of 5

Posted by on 8 May 2019

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Comment from Hotel Management

8 May 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace. Kind Regards, Holly

3 out of 5
Great location but the room was tiny. Double bed was wedged into a corner so limited access getting in and out of the bed. Very limited space to walk around the room. Also there was an inappropriate comment from the porter.

Posted by on 16 Apr 2019

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Comment from Hotel Management

3 May 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace. Kind Regards, Holly

4 out of 5

Posted by on 19 Mar 2019

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Comment from Hotel Management

3 May 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace. Kind Regards, Holly

3 out of 5
The hotel reception, on site gym, coffee shop and gin parlour were modern, aesthetically pleasing and a good nice to have. However the internal facilities, i.e. corridors and the rooms itself are a century old. Rooms are very old fashioned. There is no AC. Dark carpets, small bathrooms. The rooms are in dire need of an update. Considering the price of the rooms, this isnt quite what i was expecting. Additionally, oil heater was provided for heating. But if you used the hairdryer while the heater was on, the electrics would cut out! I had to call maintenance 3 times before it was sorted which annoyingly got me late to a meeting. TVs are small. Toiletries in bathroom are white company so great but they dont refresh everyday. A good location though close to covent garden etc.

Posted by on 15 Mar 2019

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Comment from Hotel Management

17 Mar 2019 by Guest Relations Manager

Dear Guest, I do apologise that you did not have the stay that you had hoped for whilst staying with us. We are currently in the process of a complete Hotel refurbishment so I hope we can welcome you back for a more enjoyable experience once the works are completed. Kind Regards Holly

3 out of 5

Posted by on 11 Mar 2019

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Comment from Hotel Management

8 May 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace. Kind Regards, Holly

4 out of 5

Posted by on 15 Feb 2019

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5 out of 5

Posted by on 19 Dec 2018

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Comment from Hotel Management

8 Feb 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace Hotel. Kind Regards, Holly

3 out of 5

dated hotel currently being renovated

Was put into a dated room with no windows due to scaffolding. The temperature inside did not go under 25 degrees C (I checked). Made a comfortable night of sleep impossible. My request to switch rooms was denied. Staff is very friendly, hotel is 2min away feom covent garden, did not eat at the hotel or use any if the facilities.

Posted by , from Bern, Switzerland on 18 Aug 2018

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Comment from Hotel Management

19 Aug 2018 by Patrick

Dear Guest I am sorry to read you were disappointed with the view from the room during this stay. We are currently in the process of a long-term strategic improvement plan for our Hotel and we are paying a great deal of attention to enhancing the existing rooms, aesthetically, technologically and physically. As part of this project we do have contractors working on the outside of the Hotel; due to this, we have restricted the view for some of our guests to ensure complete privacy. We are doing everything possible to keep disruption to a minimal with works being completed outside of our busiest hours, however I understand this does impact on the view whilst these rooms are in use. I am sorry we were unable to offer you any alternative rooms but this was due to availability. Kind Regards Patrick Baptist Hotel Manager

4 out of 5
Great location for central London. Food was nice. Terrible Pillows.

Posted by on 13 Aug 2018

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Comment from Hotel Management

13 Aug 2018 by Anthony

Dear Guest, Thank you for reviewing the Strand Palace Hotel. I am sorry your pillows were not to our high standards and I will follow up with our Housekeeping Manager to investigate this matter. Kind Regards, Anthony Front of House Manager

2 out of 5
Pros: X
Cons: X
Location: X
Expensive, not worth the money, small room, couldn't move round easily,

Posted by on 21 Jul 2018

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Comment from Hotel Management

29 Jul 2018 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace Hotel. I do apologise that you were not completely satisfied with your stay. I do hope you were able to mention this to a member of the management team. Kind Regards, Holly

About the The Strand Palace Hotel

Location 372 The Strand, London, England WC2R 0JJ

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Selected guestrooms

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business centre on site. A computer station is on site and WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly The Strand Palace Hotel. This 4-star London hotel is smoke free.

  • 785 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1909
  • Coffee shop
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow) (27.9 km / 17.3 mi)
  • Train station: London Charing Cross Station (0.4 km / 0.3 mi)
  • Metro station: Charing Cross Underground Station (0.5 km / 0.3 mi)
  • Parking:

Room Amenities

The Strand Palace Hotel offers 785 forms of accommodation with laptop-compatible safes and free newspapers. LCD televisions come with premium cable channels. Bathrooms include a bath and shower, designer toiletries, complimentary toiletries and a hairdryer. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Haxells Restaurant & Bar – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Sacred Cafe – This cafe specialises in local and international cuisine and only serves light fare. Open daily.

Gin Palace – On-site cocktail bar. Open daily.

Joe Allen Restaurant – This restaurant specialises in American cuisine and serves brunch, lunch, dinner and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Renovation hours are Monday-Friday 8:30 AM-6:30 PM, Saturday 9:30 AM-3 PM, and Sunday 11 AM-4 PM. Guests may experience work-related noise during these times.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10 and GBP 20 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Strand Palace Hotel London
  • Strand Palace Hotel
  • Strand Palace London
  • Strand Palace

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.