"Overall everything was excellent. The only slight gripe I had was one of the lifts was out of ordered and it was a very busy weekend so you had to wai ... " More
18 Apr 2022 by Alessia
Dear Adam, Thank you for sharing your lovely feedback following your recent visit at the Strand Palace. I am delighted to read that you had such an amazing experience in our company. Thank you for your time and we are looking forward to your next visit! Best regards,
26 Dec 2021 by EnrikaL
Dear Garrad, Thank you for taking the time to leave us this feedback and for staying with us at Strand Palace. We appreciate all our guests’ feedback and will endeavour to make any changes that improve our guests’ experiences wherever possible. We hope to be able to welcome you back to stay with us in the near future. Kind regards, Enrika Lobo Duty Manager
8 Sep 2021 by Vanessa
Dear Stuart, Thank you for your great feedback on ebookers. I am pleased to read that you had a pleasant stay with us in the heart of London and hope that we can welcome you back in the future. Kind regards, Vanessa
23 Feb 2020 by Vanessa
Dear guest =, Thank you for your review and we look forward to welcome you back soon. Best regards, Vanessa Guest Relations
17 Feb 2020 by Josephine Jensen
Dear Edward, Thank you for taking your time giving us your review, it is very much appreciated. We are pleased to learn you enjoyed staying with us and grateful for your kind words. Your feedback regarding our lifts and check-out is highly appreciated and taken further to our Management Team for evaluation. We truly look forward to welcome you back at Strand Palace. Best regards, Josephine Jensen Guest Relations Manager
17 Feb 2020 by Josephine Jensen
Dear Guest, Thank you for taking your time giving us your review, it is very much appreciated. We are pleased to learn you enjoyed staying with us and grateful for your kind words. I regret to learn our bar service at night did not live up to complete satisfaction. Your feedback has been taken further to our Director of Food and Beverage, to ensure improvements. We truly look forward to welcome you back at Strand Palace. Best regards, Josephine Jensen Guest Relations Manager
19 Feb 2020 by Senior Guest Relations Manager
Dear Mille, Thank you for your review. We do have rooms of all sizes here and these are depicted on our booking sites. We have rooms that are small and suited to the lone traveller not spending much time in the room, to bigger rooms for families or guests who prefer a little more space. We do have a fixed price of £22 for our breakfast buffet when a walk-in booking. If you would like to add breakfast at reception during check-in we offer a reduced rate of £18.95. Finally at the time of making the reservation if you choose to book your room with breakfast included we offer a reduced rate of £15 with this package. I do hope you were able to discuss your concerns with a manager before leaving; we aim to rectify all guests concerns before they depart. Kind regards, Holly Senior Guest Relations Manager
12 Feb 2020 by Guest Relations Manager
Dear Guest, I do apologise that you had a disappointment check in experience. I will ensure this is passed onto the teams so that we can look into this. Kind Regards Guest Relations
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. A computer station is on site and WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and a garden are also featured at the eco-friendly The Strand Palace Hotel. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
The Strand Palace Hotel offers 785 air-conditioned accommodations with laptop-compatible safes and free newspapers. LCD televisions come with premium cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Haxells Restaurant & Bar – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
24-hour room service is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
