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"Overall everything was excellent. The only slight gripe I had was one of the lifts was out of ordered and it was a very busy weekend so you had to wai ... " More

By a verified traveller on Mon 18 Apr 2022

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Cosy Double - Newly Refurbished

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£184* Per night/room 1 Aug - 2 Aug

Superior Single - Newly Refurbished

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe King - Newly Refurbished

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King - Newly Refurbished

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio Double - Newly Refurbished

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Twin - Newly Refurbished

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

The Strand Palace Hotel's proximity to the airport gets high marks from our customers. During your stay, you're just a quick walk from Trafalgar Square. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy British cuisine while dining at Haxells Restaurant & Bar
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the proximity to public transport and the helpful staff
  • Steps from Covent Garden Market and 12 minutes on foot from Piccadilly Circus

The Strand Palace Hotel ratings based on 68 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Strand Palace Hotel

Everyone (35) Couples (15) Family (11)
5 out of 5
Overall everything was excellent. The only slight gripe I had was one of the lifts was out of ordered and it was a very busy weekend so you had to wait a while for the lift.

Posted by on 18 Apr 2022

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Comment from Hotel Management

18 Apr 2022 by Alessia

Dear Adam, Thank you for sharing your lovely feedback following your recent visit at the Strand Palace. I am delighted to read that you had such an amazing experience in our company. Thank you for your time and we are looking forward to your next visit! Best regards,

5 out of 5

Posted by on 24 Feb 2022

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3 out of 5
Didn't like the water saving heads in the shower

Posted by on 26 Dec 2021

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Comment from Hotel Management

26 Dec 2021 by EnrikaL

Dear Garrad, Thank you for taking the time to leave us this feedback and for staying with us at Strand Palace. We appreciate all our guests’ feedback and will endeavour to make any changes that improve our guests’ experiences wherever possible. We hope to be able to welcome you back to stay with us in the near future. Kind regards, Enrika Lobo Duty Manager

5 out of 5
Great location, still getting up to speed after lockdown, but still a pleasant place

Posted by on 6 Sep 2021

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Comment from Hotel Management

8 Sep 2021 by Vanessa

Dear Stuart, Thank you for your great feedback on ebookers. I am pleased to read that you had a pleasant stay with us in the heart of London and hope that we can welcome you back in the future. Kind regards, Vanessa

1 out of 5

Posted by , from Northampton on 27 Aug 2021

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4 out of 5

Posted by on 23 Feb 2020

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Comment from Hotel Management

23 Feb 2020 by Vanessa

Dear guest =, Thank you for your review and we look forward to welcome you back soon. Best regards, Vanessa Guest Relations

5 out of 5
It is a great location, rooms are very good. Lifts are a little slow, but that's hardly a complaint. Not quite enough staff on at check out times

Posted by , from Shirley on 17 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by Josephine Jensen

Dear Edward, Thank you for taking your time giving us your review, it is very much appreciated. We are pleased to learn you enjoyed staying with us and grateful for your kind words. Your feedback regarding our lifts and check-out is highly appreciated and taken further to our Management Team for evaluation. We truly look forward to welcome you back at Strand Palace. Best regards, Josephine Jensen Guest Relations Manager

4 out of 5
Lovely refurbished rooms. Nice food and drinks. Service could be better in the hotel bar at night.

Posted by on 16 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by Josephine Jensen

Dear Guest, Thank you for taking your time giving us your review, it is very much appreciated. We are pleased to learn you enjoyed staying with us and grateful for your kind words. I regret to learn our bar service at night did not live up to complete satisfaction. Your feedback has been taken further to our Director of Food and Beverage, to ensure improvements. We truly look forward to welcome you back at Strand Palace. Best regards, Josephine Jensen Guest Relations Manager

2 out of 5
1) Room verrrry small. So description at time of booking misleading. The Trade Descriptions Act is enforceable here. 2) Price of breakfast obscene. Bad value. Fake price of £22 quoted with offer at £18 each if book now. Chap next to me checking in was charged £15 ! Told manager who was very abrupt in his reply of cannot reduce price. This needs to be investigated.

Posted by , from Kent on 15 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Senior Guest Relations Manager

Dear Mille, Thank you for your review. We do have rooms of all sizes here and these are depicted on our booking sites. We have rooms that are small and suited to the lone traveller not spending much time in the room, to bigger rooms for families or guests who prefer a little more space. We do have a fixed price of £22 for our breakfast buffet when a walk-in booking. If you would like to add breakfast at reception during check-in we offer a reduced rate of £18.95. Finally at the time of making the reservation if you choose to book your room with breakfast included we offer a reduced rate of £15 with this package. I do hope you were able to discuss your concerns with a manager before leaving; we aim to rectify all guests concerns before they depart. Kind regards, Holly Senior Guest Relations Manager

4 out of 5
1 checkin person, obviously stressed. Gabbling instructions. Not pleasant.

Posted by on 12 Feb 2020

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Comment from Hotel Management

12 Feb 2020 by Guest Relations Manager

Dear Guest, I do apologise that you had a disappointment check in experience. I will ensure this is passed onto the teams so that we can look into this. Kind Regards Guest Relations

About the The Strand Palace Hotel

Location 372 The Strand, London, England WC2R 0JJ

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. A computer station is on site and WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and a garden are also featured at the eco-friendly The Strand Palace Hotel. This 4-star London hotel is smoke free.

  • 785 guestrooms or units
  • 9 levels
  • Built in 1909
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: London Charing Cross Station (0.7 km / 0.4 mi)
  • Metro station: Covent Garden Underground Station (0.5 km / 0.3 mi)

Room Amenities

The Strand Palace Hotel offers 785 air-conditioned accommodations with laptop-compatible safes and free newspapers. LCD televisions come with premium cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Haxells Restaurant & Bar – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 20 and GBP 20 per person (approximately)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Strand
  • Strand Palace
  • Strand Palace Hotel
  • Strand Palace Hotel London
  • Strand Palace London
  • Hotel Strand Palace
  • Strand Hotel London
  • Strand Palace Hotel London, England
  • The Strand Palace Hotel Hotel
  • The Strand Palace Hotel London
  • The Strand Palace Hotel Hotel London

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.