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4.3 out of 5

"Central location excellent " More

By a verified traveller on Fri 17 Nov 2023

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Cosy Double

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£141* Per night/room 24 Mar - 25 Mar

Superior Single

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio Double

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Strand Palace Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Trafalgar Square. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy British cuisine while dining at Haxells Restaurant & Bar
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have good things to say about the accommodation, from cleanliness and comfy beds to spaciousness and overall comfort
  • Steps from Covent Garden Market and 13 minutes on foot from Piccadilly Circus

Strand Palace Hotel ratings based on 47 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Strand Palace Hotel

Everyone (25) Couples (10) Family (5)
4 out of 5
Central location excellent

Posted by , from Innerleithen on 17 Nov 2023

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Comment from Hotel Management

20 Nov 2023 by Eva

Dear Gordon,Thank you for taking the time to leave us a feedback. Kind Regards,

5 out of 5
Great location for the theatre we were visiting in the evening and close to the underground at charing cross. Clean hotel, friendly staff - couldnt fault it

Posted by on 27 Jun 2023

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Comment from Hotel Management

4 Jul 2023 by Guest Experience Agent

Dear Christopher,Thank you for your kind review! We're pleased to hear that our hotel's location worked out perfectly for your theatre visit in the evening. Being close to the Charing Cross underground station does indeed offer great convenience for exploring the city.It's fantastic to know that you found our hotel clean and that our staff was friendly. We always strive to provide a welcoming and helpful atmosphere for our guests.We appreciate your positive feedback, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.Kind regards,Shreya

1 out of 5
Absolutely abysmal check-in experience

Posted by on 6 Apr 2023

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Comment from Hotel Management

8 Apr 2023 by Jessica

Dear Paul,We understand that your check-in experience sets the tone for your entire stay, and we regret that we fell short of your expectations. We take your feedback seriously and will be taking steps to ensure that we improve our check-in process.We hope that you will give us another chance to provide you with the high-quality service that you deserve.Kind Regards,

5 out of 5
Staff was so nice, offered an upgrade with late check-out due to my Ebookers status and made me feel very welcome. The hotel is big, but seems freshly refurbished and in great shape. The location is perfect. I enjoyed my stay a lot

Posted by on 16 Mar 2023

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Comment from Hotel Management

16 Mar 2023 by Guest Services

Dear Emil.Thank you very much for your kind words. We hope we have the pleasure to welcome you again at Strand Palace next time your travels lead up to London.Kind regards

5 out of 5

Posted by on 4 Mar 2023

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Comment from Hotel Management

16 Apr 2023 by Guest Services

Dear Severin,Thank you for taking your time to leave us a review of your recent stay with us. We hope we are able to welcome you back at Strand Palace in the future.Sincerely,Guest Services

4 out of 5
Beautiful old building. Location is perfect to an tourist.

Posted by , from Helsinki on 12 Aug 2022

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Comment from Hotel Management

13 Aug 2022 by Antoine

Dear Toni, Thank you for staying at the Strand Palace Hotel and your time to leave a review. I do hope to have the pleasure of welcoming you back again very soon. Kind regards, Antoine Duty Manager

5 out of 5
Overall everything was excellent. The only slight gripe I had was one of the lifts was out of ordered and it was a very busy weekend so you had to wait a while for the lift.

Posted by on 18 Apr 2022

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Comment from Hotel Management

18 Apr 2022 by Alessia

Dear Adam, Thank you for sharing your lovely feedback following your recent visit at the Strand Palace. I am delighted to read that you had such an amazing experience in our company. Thank you for your time and we are looking forward to your next visit! Best regards,

5 out of 5

Posted by on 24 Feb 2022

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3 out of 5
Didn't like the water saving heads in the shower

Posted by on 26 Dec 2021

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Comment from Hotel Management

26 Dec 2021 by EnrikaL

Dear Garrad, Thank you for taking the time to leave us this feedback and for staying with us at Strand Palace. We appreciate all our guests’ feedback and will endeavour to make any changes that improve our guests’ experiences wherever possible. We hope to be able to welcome you back to stay with us in the near future. Kind regards, Enrika Lobo Duty Manager

5 out of 5
Great location, still getting up to speed after lockdown, but still a pleasant place

Posted by on 6 Sep 2021

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Comment from Hotel Management

8 Sep 2021 by Vanessa

Dear Stuart, Thank you for your great feedback on ebookers. I am pleased to read that you had a pleasant stay with us in the heart of London and hope that we can welcome you back in the future. Kind regards, Vanessa

About the The Strand Palace Hotel

Location 372 The Strand, London, England WC2R 0JJ

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. A computer station is on site and WiFi is free in public spaces. Tour or ticket assistance, vending machine, and multilingual staff are also featured at the eco-certified Strand Palace Hotel. A complete renovation of Strand Palace Hotel was completed in January 2019. This 4-star London hotel is smoke free.

  • 788 guestrooms or units
  • 9 levels
  • Built in 1909
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: London Charing Cross Station (0.7 km / 0.4 mi)
  • Metro station: Covent Garden Underground Station (0.5 km / 0.3 mi)

Room Amenities

Strand Palace Hotel offers 788 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. LCD televisions come with premium cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Haxells Restaurant & Bar – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Gin Palace – On-site bar. Open selected days.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 18 to 18 for adults and from GBP 0 to 0 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Strand
  • Strand Palace
  • Strand Palace Hotel
  • Strand Palace Hotel London
  • Strand Palace London
  • Hotel Strand Palace
  • Strand Hotel London
  • Strand Palace Hotel London, England
  • The Strand Palace Hotel
  • Strand Palace Hotel Hotel
  • Strand Palace Hotel London
  • Strand Palace Hotel Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Key – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme
  • Green Key

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.