23 Feb 2020 by Vanessa
Dear guest =, Thank you for your review and we look forward to welcome you back soon. Best regards, Vanessa Guest Relations
17 Feb 2020 by Josephine Jensen
Dear Guest, Thank you for taking your time giving us your review, it is very much appreciated. We are pleased to learn you enjoyed staying with us and grateful for your kind words. I regret to learn our bar service at night did not live up to complete satisfaction. Your feedback has been taken further to our Director of Food and Beverage, to ensure improvements. We truly look forward to welcome you back at Strand Palace. Best regards, Josephine Jensen Guest Relations Manager
19 Feb 2020 by Senior Guest Relations Manager
Dear Mille, Thank you for your review. We do have rooms of all sizes here and these are depicted on our booking sites. We have rooms that are small and suited to the lone traveller not spending much time in the room, to bigger rooms for families or guests who prefer a little more space. We do have a fixed price of £22 for our breakfast buffet when a walk-in booking. If you would like to add breakfast at reception during check-in we offer a reduced rate of £18.95. Finally at the time of making the reservation if you choose to book your room with breakfast included we offer a reduced rate of £15 with this package. I do hope you were able to discuss your concerns with a manager before leaving; we aim to rectify all guests concerns before they depart. Kind regards, Holly Senior Guest Relations Manager
12 Feb 2020 by Guest Relations Manager
Dear Guest, I do apologise that you had a disappointment check in experience. I will ensure this is passed onto the teams so that we can look into this. Kind Regards Guest Relations
30 Jan 2020 by Josephine Jensen
Dear Guest, Thank you for taking your time giving us your review, it is very much appreciated. We are pleased to learn you enjoyed staying with us. We are indeed grateful for your kind words about the room and it is a pleasure to read it met your expectations. We truly look forward to welcome you back at Strand Palace. Best regards, Josephine Jensen Guest Relations Manager
31 Jan 2020 by Vanessa
Dear guest, Thank you for having taken the time to review us. We are pleased to learn that your stay at Strand Palace has met your expectations. We look forward to be welcoming you back in the near future. Kind regards, Vanessa Guest Relations Manager
31 Jan 2020 by Vanessa
Dear guest, Thank you for your feedback. I am sorry to read that you have not had the stay you hoped for. Please do accept my apologies that we have not met your expectations and we wish to discuss this with you personally. Please do not hesitate to get in contact with us directly. We look forward to hearing from you. Best regards, Vanessa Guest Relations Manager
11 Sep 2019 by Vanessa
Dear guest, Thank you for reviewing us. We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager
8 Sep 2019 by Vanessa
Dear guest, Thank you for reviewing us. We are glad to learn that you have enjoyed your stay at Strand Palace and I am proud to share your great feedback with Christina and the rest of the team. We look forward to welcome you back. Best regards, Vanessa Guest Relations Manager
The property is undergoing renovations. The following areas are affected:
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business centre. A computer station is on site and WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly The Strand Palace Hotel. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
The Strand Palace Hotel offers 785 forms of accommodation with laptop-compatible safes and free newspapers. LCD televisions come with premium cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Haxells Restaurant & Bar – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Gin Palace – On-site cocktail bar. Open daily.
Joe Allen Restaurant – This restaurant specialises in American cuisine and serves brunch, lunch, dinner and light fare. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Renovation hours are Monday-Friday 8:30 AM-6:30 PM, Saturday 9:30 AM-3 PM, and Sunday 11 AM-4 PM. Guests may experience work-related noise during these times.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.