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"Fab location and a lovely hotel. Will definitely be staying again " More

By a verified traveller on Sun 28 Jan 2018

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Hotel Description

Our customers tell us they can't get enough of The Westbury Mayfair, a Luxury Collection Hotel, London's great location. During your stay, you're just a quick walk from Regent Street. Enjoy features like free WiFi in public areas, plus a restaurant and a health club. Built in 1955, this 5-star hotel has 225 rooms over 7 floors. Each room includes amenities such as an LED TV and a minibar.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi and wired Internet in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests speak favourably about the beds and the helpful staff
  • Within a 10-minute walk of Royal Academy of Arts and Piccadilly Circus
  • Airport shuttle service available for a fee

Room, 2 Single Beds, View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Room, 1 King Bed, View (Mayfair)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite, 1 Bedroom, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westbury Mayfair, a Luxury Collection Hotel, London ratings based on 40 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westbury Mayfair, a Luxury Collection Hotel, London

Everyone (9) Couples (18) Business (6) Family (4) Friends (3)
5 out of 5
Fab location and a lovely hotel. Will definitely be staying again

Posted by on 28 Jan 2018

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1 out of 5

poorservice. housekeeping was poor. didnt clean up

poor services bad and worst housekeeping didnt clean up cups nor empty rubbish out...filthy and disgusting

Posted by on 12 Dec 2017

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4 out of 5

Weekend Away

The Westbury is one of our favourite hotels. Great location, staff and service.

Posted by on 13 Oct 2015

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4 out of 5

London weekend

Enjoyed our stay mainly because location was excellent. We were attending an evening event nearby. Chose a disabled room because required an accessible shower. Unfortunately it wasn't very easy - not a walk in shower & no hand support for shower over bath. Rail around bath but very low if using shower. Had been designed to be wheelchair accessible but not for other types of disability eg when balance is a problem &/or joints are stiff/painful. Also no kettle in room. Presume as 5 star it's presumed room service is used but usually in UK the option is provided even in 4/5 star+ hotels - disappointing. However staff & service were excellent.

Posted by on 9 Jun 2015

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5 out of 5


me and my friend has an amazing time staying at this hotel . very friendly and great location . will be staying there again in the near future .

Posted by on 8 Apr 2015

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3 out of 5

Advanced Booking

The hotel is in a great location and as a frequent London business traveller you will find it difficult to beat. I thought the room was ok but required upgrading especially the old wood work in the bathroom,air condition unit or cold blow unit was insufficient even in April. WiFi is chargeable at £12 per hrs.. which i personally think is unacceptable today. All the staff were very courteous and the could not be faulted in any way. I am glad i got this hotel on a early booking rate as i really would have been upset to pay the full price.

Posted by on 8 Apr 2015

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4 out of 5

Great Location

We usually stay at The Westbury because of its location, just off Bond Street. We have stayed in the standard rooms as well as the deluxe. The rooms are usually a decent size with excellent beds, fluffy robes, slippers etc. the staff is helpful and efficient, the public areas comfortable and bustling with business meetings as well as tourists. Sadly breakfast is far too expensive to indulge in and the cost of wi fi prohibitive. There is no problem in bringing in breakfast from Pret just 100 yards up the street and there are free Internet cafes in the area but The Westbury would surely benefit from keeping it's guests in the hotel if it reassessed its pricing on these two items.

Posted by on 31 Mar 2015

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5 out of 5

Top Location!!

Just returned from an excellent stay at the Wesbury London. What a fantastic location! Room looked out to Bond St - a shoppers paradise. For us it was just Perfect!!

Posted by on 16 Mar 2015

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5 out of 5


Myself and my 16yr old daughter stayed here for 4 nights mid February. The hotel is beautiful, the staff were so friendly and professional. The room was lovely, very clean and quiet even though we overlooked a main road. It was so close to Oxford st, Picadilly circus, Leicester sq and Trafalgar sq, literally between 2-5 minutes away on foot. Could not have asked for a better place to stay. Would definitely stay here again and recommend it highly to anybody considering it. I had read a few mixed reviews beforehand but can safely say we never experienced any of the negative feedback we had heard.

Posted by on 3 Mar 2015

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4 out of 5

Location, location, location.

We love the proximity to the Bond Street and Regent Street stores and the restaurant area of Soho. This is an affordable Five Star hotel with comfortable rooms and good standards of service.

Posted by on 14 Jan 2015

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About the The Westbury Mayfair, a Luxury Collection Hotel, London

Location 37 Conduit Street, Mayfair, London, England W1S 2YF

Renovations + Closures

This property is closed from 24 March 2020 to 1 May 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi and wired Internet are free in public spaces. A health club, spa services, and tour or ticket assistance are also featured at the luxury The Westbury Mayfair, a Luxury Collection Hotel, London. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star London hotel is smoke free.

  • 225 guestrooms or units
  • 7 levels
  • Built in 1955
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cots/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet


Valet parking (surcharge)


  • Airport: London (LHR-Heathrow) (26.4 km / 16.4 mi)
  • Train station: London Charing Cross Station (1.8 km / 1.1 mi)
  • Metro station: Oxford Circus Underground Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westbury Mayfair, a Luxury Collection Hotel, London offers 225 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include baths or showers and slippers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Laptop safe
  • Slippers
  • Telephone
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

AW Restaurant – This fine-dining restaurant serves lunch and dinner.

Polo Bar – This bar serves lunch, dinner and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 15

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50.00 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards


Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: GBP 12.95 per day (rates may vary)
  • Airport shuttle fee: GBP 125.00 per vehicle (one-way)
  • Valet parking fee: GBP 65 per day
  • Rollaway bed fee: GBP 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Westbury
  • Hotel Westbury Mayfair
  • Mayfair Westbury
  • Mayfair Westbury Hotel
  • Westbury Hotel
  • Westbury Hotel Mayfair
  • Westbury Mayfair
  • Westbury Luxury Collection Hotel Mayfair-London
  • Westbury Mayfair Hotel London
  • Westbury Mayfair London, England
  • Westbury Luxury Collection Mayfair-London
  • Westbury Mayfair Hotel
  • Westbury Mayfair Luxury Collection Hotel London
  • Westbury Luxury Collection Hotel
  • Westbury Mayfair Luxury Collection London
  • Westbury Luxury Collection
  • The Westbury A Luxury Collection Hotel Mayfair London
  • The Westbury a Luxury Collection Hotel London
  • The Westbury Mayfair, a Luxury Collection Hotel, London Hotel
  • The Westbury Mayfair, a Luxury Collection Hotel, London London

You should know

  • The Westbury Mayfair, a Luxury Collection Hotel, London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.